News

We’re making a few more changes

As you’re already aware, as a part of our Digital First strategy, we are constantly striving for greater efficiencies and utilising technology effectively to ensure that we can continue to positively invest in our homes and neighbourhoods.

After successfully introducing some exciting changes to the way we communicate with our customers during the summer, we’ve decided to make one further change:

From January 2017 onwards, our receptions at Daresbury Point and Foundry Lane will be a self service facility only. The digital kiosks will allow customers to self serve any queries they have, check their rent account and raise requests using our web portal.

Our kiosk service will be open from 9am – 5pm.

This will allow us to continue to provide the right information, in the right place, at the right time, and provide additional support to those customers that need it.

The primary route to contact the Trust is via the app or web portal (www.haltonhousing.org) , where customers can pay their rent, book repairs and report ASB, however there are other digital options that customers could find useful, including:

  • Live chat on our website
  • Virgin channel 233
  • Facebook ‘Halton Housing Trust’
  • Twitter @haltonhousing
  • Email customer.services@haltonhousing.org