To underpin the practical delivery of our Corporate Plan, each year the Trust agrees a series of Corporate Priorities. These ensure the Plan and the Trust Themes are reflective and responsive to real time challenges facing the organisation.
The Corporate Plan and the Corporate Priorities that flow from this are the primary basis against which the Trust allocates resources – both financial and staffing. The Corporate Priorities are set at the same time as the budget and business planning process to ensure these are the primary basis against which resources are determined.
The Corporate Priorities for 2008-09 have been developed. The priorities have been themed and listed to enable them to be easily recalled and practically applied across the organisation at all levels. They also reinforce the ‘investment’ focus of the Trust as a relatively new housing organisation.
The priorities are:
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INVEST'ing in .... |
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I = Inspection |
- Core Service Areas
- Customer Satisfaction Framework
- Investment Programme
- Customer Investment and involvement
- Preparing for a positive outcome
- Hard to reach groups
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N = New Business |
- Development and regeneration
- Community Leadership role
- Construction Services
- Choice & Flexibility:
- Customer Profile
- S/Cs
- CBL
- Repairs
- Flexible working hours & access
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V = VFM & Procurement |
- Cashable Savings Project
- Delivery of business plan targets
- Raise awareness of VFM
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E = Environment |
- Environmental Improvement Programme
- Grounds maintenance
- Recycling/ carbon footprint/ green focus
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S = Staff |
- Health & Wellbeing
- Development
- Satisfaction
- Customer First
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T =Tenancy Management |
- Changes recommended following SBR
- Changes to enable disaggregation of service charges
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