Halton Housing Trust aims to ensure it delivers quality and excellence across the services we provide. We are continually looking at ways to improve how we achieve this.

A vital part of making sure our services meet the requirements of our customers is through listening to what they think – both good and also where things have gone wrong. From this can we learn and put changes in place to make sure our services meet our customers needs and our stated service standards.

We welcome your enquiries, views and comments – whether good or bad. Your feedback will help us to improve and provide better services.

Compliments - tell us what you think

Everyone likes to receive compliments and the Trust is no exception. If you like something we have done or are pleased with the service we would like to know about it. Wherever appropriate we will feed back to staff involved. We also welcome comments about our policies and procedures.

Enquiries - ask us if you want to find out about something

An enquiry is a formal request for information. For example, someone on the Trust’s waiting list may make an enquiry about how long it will take for them to be rehoused.

Complaints – let us know when things go wrong

No organisation is perfect and we realise that sometimes things can go wrong. Complaints are a positive way to learn and put steps in place to improve the quality of service. A complaint is any aspect of our service that has not met your needs or expectations or where it has fallen bellow our stated standards.

The Have your Say leaflet explains how you can make a compliment or complaint. In every case, we will respond and use the information to improve our service.

You can make an Enquiry, Complaint or Compliment on-line by clicking here.