Our Vision – where we want to be in the future

We will seek to be:

Delivering high quality and excellent services for all

We are working hard to make this vision a reality. We have made significant progress establishing our reputation locally, regionally and nationally and have been recognised by the Housing Corporation as being well governed, well managed and financially viable. We work closely with our funders, Lloyds TSB, to ensure we operate within our funding agreement and deliver the business plan agreed with them.

Our Mission – why we are here

Our mission sets out in more detail what our vision will look like:

Providing high quality housing services with a social conscience

Our Values – how we do things

Underpinning our mission is a set of core values. These are the basis on which we work and the foundations upon which our employees are assessed. They are grouped under two main headings:

Our Customers - we will:

• Ensure equality of access and opportunity across all we do
• Deliver value for money through a business culture
• Care for our environment
• Invest in and build communities
• Embrace challenge and strive for excellence
• Value the importance of community networks
• Take ownership and responsibility

Our People - we will:

• Value people and diversity through understanding and demonstrate through action
• Listen and involve
• Ensure respect for all
• Act with honesty, trust and openness
• Have fun and enjoy our work