Our vision, recently reviewed by the Board after our first three years and taking account of the views of employees and customers, is to be:

Delivering Quality and Excellence For All

In a very short period of time we have made fantastic progress towards improving our homes and communities:

• Services to our customers have been reviewed and improved
• The culture of our people has been radically changed to ensure a clear customer focus
• Our investment programme, bringing homes up to the Decent Homes standard, has been delivered 15 months ahead of schedule
• We have delivered against the vast majority of the 100 pledges made to our customers prior to transfer
• We received a positive inspection report from our regulator in July 2008, which has also helped us to identify key areas of focus for the future, building upon our good progress so far

Our mission, and purpose for existing, reaffirms our commitment:

To operate as a business with a social conscience

We are a business, which will always take into account the wider needs of our customers, neighbourhoods and communities in developing and delivering our services.