Our customer code of conduct gives a clear outline of the standards of behaviour that we expect from our customers, as well as the type of behaviour that is unacceptable.

The code covers both day-to-day contact (informal) and any meetings that our customers attend together with our staff, which are usually more structured and formal.

Our customers will:

•         Show respect and courtesy to staff at all times

•         Treat our staff as you would like to be treated

•         In assisting the Trust to address issues raised, shall provide as much information as possible so that a timely response or decision can be made

Our customers must not:

•         Personally criticise any individual, whether they are a tenant, resident or member of our staff

•         Use foul, abusive or offensive language

•         Engage in any form of racial, sexual or other form of harassment

If you would like further information on the code of conduct please click here to download our leaflet.