First Year Annual Report to Tennants: A tennants perspective

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This is a report by the 4 National Tenant Organisations (NTOs) reviewing the first year “annual reports to tenants” produced by housing associations, councils and ALMOs.

The review is intended to provide a tenant perspective on these first annual reports. It identifies trends in the reports, things we have considered have been done well, and things we didn't like. We undertook this review with assistance from a number of people - tenants, landlords, other organisations working in the housing sector and the TSA. Our objective is to assist tenants and landlords improve the reports next time round.

This is year one for annual reports, and they were produced as the regulatory system was changing, and against a backdrop of limited resources, particularly in the council sector. It is a credit that landlords have produced annual reports.

However, our overall assessment of the reports is that on average they are just under adequate, and our hope is that our review will assist tenants and landlords produce better reports next year.

If you would like to request a hardcopy of this report please contact us on 0151 510 5000.