Our customers should feel safe and secure in their homes and local communities at all times and we with our partners, are committed to delivering good services, preventing anti-social behaviour and creating a culture of respect within our communities.
We have signed up to the Governments Respect Standard for Housing Management – a standard which ensures we work with our customers, the police and other services to communities from Anti-social Behaviour (ASB) when it starts and to put measures in place to stop it in the first place.
What is the Government's Respect Standard?
What is anti-social behaviour?
Anti-social behaviour is anything that interferes with other peoples’ rights for use and enjoyment of their home and community.
The most common types of anti-social behaviour include the following:
- Problems with your neighbour(s)
- Abusive or threatening language and behaviour
- Excessive noise
- Deliberate harassment of or towards others
- Violence or threats of violence
- Misuse of your home and communal areas
- Drug related activity including personal use or dealing
- Other criminal activity in the home or the community
Housemark Accreditation for ASB
In February 2011 after months of hard work the Trust's ASB team was rewarded with a HouseMark & SLCNG accreditation. This was a voluntary process with an independent review of our service. The assessments considered that the Trust met a standard of service in nine core criteria:
• Demonstrates leadership and strategic commitment
• Has a performance management culture that leads to continual improvement
• A diverse range of customers can easily access the service
• Customers are encouraged to influence how the service is delivered
• Ensures swift and effective enforcement action
• Provides support for victims and witnesses
• Tackles the causes of and prevents ASB
• Encourages individual and community responsibility
• Ensures the approach to value for money is embedded in the service
The Trust is now accredited for the next three years and as part of the accreditation it has agreed an action plan for future development and improvement of the service
How do I report anti-social behaviour?
If you would like to report a case of anti-social behaviour please call:
0800 195 3172 (from a landline telephone) or
0303 333 0101 (from a mobile telephone)
These numbers are available 24 hours a day, seven days a week.
Alternatively you can complete an on-line form by clicking here.
What happens when I report anti social behaviour?
When you report a complaint we will try to deal with it as quickly as possible.
A member of our team will contact you within five working days to pursue the investigation.
What happens when I report anti social behaviour?
How is anti-social behaviour tackled?
There are a number of ways we manage and reduce unacceptable behaviour.
These include:
- Prevention
- Mediation
- Investigation
- Enforcement
We’re pleased to say that over 90% of reported cases of anti-social behaviour we receive are solved by early intervention by your Housing Officer, without the need to go through the complex and costly court procedures.
Unfortunately this is not always the case and there are instances where we need to go to court, seek injunctions, anti-social behaviour orders or even eviction.
What kinds of action can be taken for anti-social behaviour?
What can you do to help us?
To investigate your complaints as quickly as possible it is important that you help us by:
- Providing us with full details of the complaint. If you are concerned about making a complaint, we can endeavour to make sure you remain anonymous
- Completing incident diary booklets, where appropriate
- Work closely with us and other agencies if necessary
Why do you ask me to fill in diary booklets?
Further information
If you would like further information about our ASB service, before speaking to a member of our ASB Team or your local housing office, please click to read and download our Dealing with ASB leaflet