1. What is the Government's Respect Standard? (link to FAQ)

The Respect Standard has 6 key obligations for us to meet:

Accountability Leadership and Commitment

·       Making a public commitment to the community and being open and honest about our actions

·       Ensuring that all within the Trust understand the importance of tackling ASB and promoting positive behaviour

·       Working in partnership with Police and other agencies to make a positive local difference

Empowering and Reassuring Residents

·       Communicating regularly with our customers and the community about the services we provide

·       Involving the community in action to resolve ASB and promote good behaviour, including our estate walkabouts

·       Celebrating and rewarding positive community action

Prevention and early intervention

·       Taking early action to tackle ASB which gives clear warnings of strong action to follow

·       Maintaining a local presence in the community with Housing Officers and Police Community Support Workers in the areas

Support for Customers

·       Making it easy to report complaints and providing on going support to customers

Protecting communities through swift enforcement

·       Using all the tools available to tackle ASB, including legal action

Support to tackle the causes of ASB

·       Supporting customers so they change their behaviour

·       Working with all relevant agencies to help with this support

For further information on Respect please go to www.respect.gov.uk

2. What is mediation?

Mediation is where an independent person (not connected to anyone involved in the dispute) will work with those in dispute, usually neighbours, to come to an agreement to resolve the problem.

3. Why do you ask me to fill in diary booklets?

Diary sheets are the most important piece of evidence used. Without diary sheets and your support in court, we cannot obtain an injunction.

It is, therefore, essential to report any anti-social behaviour problems straight away to ensure we can get the ball rolling. 

4. What kinds of action can you take against someone?

In cases which cannot be resolved by mediation such as harassment or serious nuisance, we will take action to deal with the problem.

This may be anything from a written warning to legal action in court. If we go to court, we can apply for an injunction, Anti-Social Behaviour Order (ASBO), demotion order or, in extreme situations, an eviction warrant.

5. What happens when I report anti social behaviour?.

When you report a complaint we will try to deal with it as quickly as possible. If your complaint relates to hate crime or relates to any act of violence we will aim to interview you within one working day. In other cases we aim to interview within five working days.

In some cases we will be able to resolve the problem quickly, for example arranging the removal of an abandoned car or getting somebody to clear their garden. These types of complaints will be dealt with by your local housing office.

If your complaint is more serious it will take longer to resolve the issue. These cases will be dealt with by our anti-social behaviour team.

They will assess the situation and work closely with you to get the full details of your complaint. We will keep you informed of progress by writing to you, telephoning you or visiting you on a regular basis.

6. Where can I find further information?

If you would like further information about our ASB service, please click to read and download our Dealing with ASB leaflet or alternatively contact us on

0800 074 3074 (from a landline telephone) or 0303 333 0100 (from a mobile telephone) or complete our on-line form.