1. Will I have to move out whilst the work is done?
2. What if I am on holiday or in hospital?
3. Who and what are Involvement / Liaison Officers?
4. How long will the work take?
5. Will my home be kept clean and tidy?
6. I am elderly and/or disabled and cannot possible pack away my belongings without help. What can I do?
7. What happens ‘after hours’ if there is an emergency?
8. Could I ask the contractor to do some other jobs for me whilst the workmen are in my home?
9. I can’t use my bath. Can I have a level access shower instead?
10. What about my pets during the work?
1. Will I have to move out whilst the work is done?
No. The contractors partners are used to working around people living in their homes. If you don’t think you can cope please contact your Customer Involvement Officer.
2. What if I am on holiday or in hospital?
It shouldn’t be a problem if for a short period of time. Let your Customer Involvement Officer know when you will be away.
3. Who and what are Involvement / Liaison Officers?
There are two sorts of Officers that are there to support you during the works. Customer Involvement officers are employed by Halton Housing Trust and will, generally, be in touch with you before and after completion of the work. Resident Liaison Officers are employed by the contractor partners carrying out the work and will be your ‘on site’ representative throughout the period of the works. Up to date contact names and numbers are provided in an information pack before the works to your home are started.
4. How long will the work take?
It will depend what you are having done. The on-site Resident Liaison Officer will be able to advise you nearer the time.
5. Will my home be kept clean and tidy?
Some of the works will make mess but all workmen are required to clean up after themselves at the end of the working day. Dust sheets will be used and floor coverings protected wherever possible. Externally, if scaffolding makes thorough cleaning difficult it will be completed when the scaffolding is dismantled.
6. I am elderly and/or disabled and cannot possible pack away my belongings without help. What can I do?
Let your Resident Liaison officer know if you have a problem like this and they will see if they can get assistance for you.
7. What happens ‘after hours’ if there is an emergency?
We will always respond to emergency calls out of normal hours. Call us free phone 0800 195 3172.
8. Could I ask the contractor to do some other jobs for me whilst the workmen are in my home?
Unfortunately this is not possible. The contractor partner has authority to carry out specific work to a timetable agreed with the Trust. If there are other repairs needed call the Trust’ on 0800 195 3172.
9. I can’t use my bath. Can I have a level access shower instead?
You will need an assessment by an Occupational Therapist. You can arrange this direct with Social Services at Halton Borough Council. Ask your Customer Involvement Officer if you need some assistance with this and let them know that you don’t want the bath replaced in the meanwhile.
10. What about my pets during the work?
It will be up to you to keep your pets safe during the working day when workmen will be in and out of your home. You may feel that you want to ask a relative or friend to look after your pet during the day whilst the work is ongoing, particularly if they are nervous. Again, discuss any problems with your Resident Liaison Officer.