Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen.

With over 6,800 homes across Runcorn and Widnes, we recognise that our customers want to work with us, and contribute in different ways that best fit around their everyday lives and commitments.

Meet the Team

Debbie Jameson and Hannah Ireland are the faces behind our customer engagement team. You may have seen them out and about, manning event stalls in all weathers, trying to spread the engagement message far and wide!

Debbie Jameson, Customer Engagement Officer

Jameson, Debbie
Twitter – @DJameson_hht

Email-debbie.jameson@haltonhousing.org

Hannah Ireland, Customer Engagement Assistant

Ireland, Hannah

Twitter – HannahIre_hht

Email-hannah.ireland@haltonhousing.org

Customer Engagement - watch our video

  • Find out about the wide ranging ways you can get involved in 2015 and beyond!

    How Can I Get Involved?

    There are many ways to get involved and make a real difference to the services we provide now and in the future. These could be on a formal or informal basis, regularly or just now and then, working alone or as part of a larger group.

    These include:

    • Board Members
    • Customer Inspectors
    • Customer Panel
    • Customer Forum
    • Editorial Panel
    • Neighbourhood walkabouts
    • Street Representative
    • Tenant & Resident Associations
    • Working Groups
    • Surveys
    • Community events
    • Customer Scrutiny Panel

     

    The Roles

    Customer Scrutiny Panel:

    This group sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement.

    Involvement time – 21 days per year.

    If you’re interested, we recommend you to have a read of some of the thorough and fantastic reviews below that the panel have completed over the last few years:

    Aids and Adaptations review

    ECC review

    Repairs review

    Voids review

    Customer Inspectors

    This group of customers are often asked to carry out inspections on different service areas such as landscaping and caretaking services and customer services.  They are also sometimes asked to assist the Scrutiny Panel when they are carrying out a review.

    Involvement time – 20 hours per year.

    Customer Forum

    A group of 12 customers who meet 6 times per year.  The Trust takes all their policies and procedures to the forum to review and approve.  The group are also involved in approving small grants, for example tenant and resident group funding.  The forum also feed back their thoughts and opinions regarding the services that the Trust provide.

    Involvement time  – 20 hours per year.

    Editorial Panel

    The Trust produces three newsletters per year and the panel offer feedback via email and social media.

    The group agree the content of the newsletter and then review the layout, artwork and wording prior to it being published.

    Involvement time –  10 hours per year

    Customer Panel

    The panel review documents by post so members don’t need to make direct contact with us or visit our offices – they review three to four documents per year.

     

    Help With Getting Involved

    If you would like to get involved, but have concerns about travelling, arranging childcare or language barriers, please contact us as we can help! The Trust can cover transport, and childcare costs for involved customers. Click on the poster below to read more about the benefits of getting involved.

    Customer engagement

     

    If you want help to set up a Tenant or Residents Association, or if you’re an individual or group who needs some help to set up a community initiative, the team can offer practical advice and grants.

    For information on grants, and Tenant and Residents Associations, click here.

    Contact

    Debbie Jameson – debbie.jameson@haltonhousing.org

    Hannah Ireland – hannah.ireland@haltonhousing.org

    Follow us on Twitter and Facebook!

    Facebook – we have our own dedicated page for our involved customers, where you can talk about involvement and anything else that you think is important to your community.

    Click here and request to join our group, and join in the chat.

    Our customer Social Media group has recently created a useful guide for being safe online – find out more here

    Twitter – Hannah and Debbie regularly tweet about customer involvement. Follow them @DJameson_hht/@HannahIre_hht