We’ve signed up to the National Housing Federation’s “Together with Tenants Charter”. As your landlord, we work hard to create a positive relationship with all our customers. We are not here just to provide safe, decent and affordable homes – we want to engage with you to make sure that we are providing services and […]
We have appointed Alan Smith as our new Director of Customer Experience. Alan brings a wealth of experience with him to Halton Housing, having held a variety of senior roles in a range of public and private sector organisations including the NHS and more recently an exam board. Chief Operations and Transformation Officer, Debbie Trust-Dickinson […]
During February, we are trying to contact as many of our older customers as possible who live alone. We’re calling it #FriendlyFebruary. Our intent is to make a social telephone call to them just to find out how they are managing during this difficult lockdown period and to offer some support or signpost them to […]
Halton Housing has beaten off strong competition in the sector to be judged the number one digital housing provider in Housing Digital‘s Top 30! The award aimed to identify the 30 top digitally-enabled social housing providers (of all sizes) who could demonstrate they are at the forefront of digital initiatives and transformation in the sector; […]
In partnership with the housing providers Liverpool City Region group, we are supporting Census 2021. The census is a survey that happens every 10 years and provides detailed information about our society. It gives us a snapshot of all the people and households in England and Wales. How will the census make a difference to me? By taking part, you can help inform […]
We are celebrating the 14th annual National Apprenticeship Week, taking place from 8th to 14th February. ‘Build the Future’ is the theme which aims to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career. Throughout the week we will be sharing stories, experiences and insights from our current apprentices […]
We have a proud track record at Halton Housing of supporting young people into employment and one of the ways we do this is by recruiting apprentices. Last September, we were delighted to welcome five new apprentices to our organisation. A longer term ambition is to achieve our target of having 5% of our colleagues […]
Halton Housing has long been recognised as being early adopters of digital services in the housing sector. In the seven years since the original Digital First programme that put services directly into the hands of customers, we have made several big steps in how we deliver our services. We have gone on the journey from […]
…May your days be merry and bright (but safe too!). Christmas will be very different this year. But we still want to make sure our customers’ homes stay safe this Christmas, so please take a few minutes to read these Christmas home safety tips – to make sure a preventable accident doesn’t take the fun […]
I celebrated 15 years at Halton Housing on 1st November 2020. Now some of you may be thinking that it must be boring having been at the same company for all that time. I can honestly say that I can probably count on one hand the number of days when I haven’t enjoyed my job and […]
World and national events over the past 12 months have shown that Leadership Matters now more than ever. In any organisation, Leadership Matters. At Halton Housing (HH) we believe Leadership Matters. It matters because people want to be well-led. ‘Well-led’ by example, and not just in words. We have taken the time to listen and […]
Let’s retire the term ‘extra care’ was first published by Inside Housing on 23/10/2020. There’s no denying that the coronavirus pandemic has changed a lot of things. Not only will it affect the way organisations and housing providers plan in the future, it has also been a time for many to take stock and review […]
Need help to manage your home? Here you will find a range of tools, tips and guidance on every aspect of your home and tenancy
We all have issues with our boilers from time to time. But it’s not always necessary to contact us to fix problems with your boiler. Sometimes a boiler problem can be solved with a quick DIY fix.
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We have put together some helpful advice and guidance to help protect yourself and your home from the weather during the winter months.
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Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
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Find all our news articles here. If you would like to search for any of our news articles, simply use the search function below. Once you have entered your search details, press the ‘enter’ key on your keyboard to search.
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Worrying about debt? Read our advice article on what to do if you or a loved one have debt worries here.
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