Would you like to find out more about the services we offer? Look no further, here you can see all of the services we offer our customers and our promises to you on these service offerings.
If you would like to find out more about some of our policies and procedures, visit the Policies section of our Help and Support area. You can find information about how we allocate our homes, our approach to customer involvement and so much more.
Here you can find information about our repairs service, what repairs categories we have and the service standards you can expect from Halton Housing.
Want to find out more about how we do things here at Halton Housing? Meet our Customer Engagement Team! The Team can help you become and involved customer which has a wealth of benefits.
Need help to manage your home? Here you will find a range of tools, tips and guidance on every aspect of your home and tenancy
Our budget calculator will help you see if your incomings are greater than your outgoings and if not where you can go to get some help.
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From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. Read all about these changes here.
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Here you can read our policy on Enquiries, Compliments and Complaints.
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Did you know Halton Housing customers who pay their rent via Direct Debit are almost twice as likely to avoid getting in to rental arrears?
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Find all the information you need to know about our competitive Customer Contents Insurance here.
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Whether you are happy in your home, or you are looking to move, we have some solutions that can help you on your way.
Want to find out more about how we operate and our promise to our customers, explore our Policies and Procedures section here.
You may have noticed changes to your welfare benefits over the last few years. Here’s a breakdown of what it means.
The internet is quite possibly the biggest resource of all - So we’ve come up ways that you can get online safely and easily.
From accessing the digital customer handbook to our customer code of conduct, you will find it all here
Your health and wellbeing is important, so we’ve come up with some help and advice across a range of topics to stay healthy.
Our customers offer the best insight into living in a Halton Housing home, read what they have to say here
Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!
I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive
Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.
My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!
I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.
When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!
Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital
You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.
Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!
I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.
From one bedroom apartments to innovative homes we have a range of developments both on site and in planning, you could find your next home here
Halton Housing have successfully acquired a plot of land on Picow Farm Road, Runcorn to allow them to create a £9.8 million housing development, Tannery Fields. The development will comprise of 71 brand new-homes, which will be a mixture of two, three and four-bedroom homes and bungalows. On this plot of land Halton Housing plan to create 30 homes for affordable rent, and their commercial subsidiary, Open Door will create homes for outright sale, Shared Ownership and Rent to Buy homes.
Works are due to start on site for this development imminently and are scheduled to be completed in Summer 2020.
Shared Ownership apartments at The Old Forge are conveniently located on Ship Street, just off the high street in Frodsham.
Located just beyond the Police and Fire Stations, the attractive, modern, hi-spec and energy efficient homes provide comfortable and bright, open plan living spaces. This development comprises of one and two bedroom apartments which are fitted with top quality integrated appliances including a gas hob, a luxury bathroom and spacious living areas.
To find out more about these Shared Ownership homes, visit www.theoldforgefrodsham.com
Works started on site at Montgomery Road in early February. The development comprises of eight new properties, six two-bedroom houses and two three bedroom houses, and will all be available for affordable rent.
Following the recent successful build of Grange House, Halton Housing will again be building the homes using innovative construction techniques, materials and methods. This includes: sustainable, low carbon, closed timber frame panel homes using “off site” construction techniques, alternative approaches to the foundations and the use of maintenance free roof coverings and rainwater fittings.
The new build development is due to be completed in December 2018.
The Bower Brook Gardens Phase 2 development will provide the Tan House Lane area with homes for affordable rent and homes which will be managed by Halton Housing’s commercial subsidiary, Open Door. Open Door are offering homes for Shared Ownership, Rent to Buy and outright sale on this scheme. The remaining homes will be sold by Russell Homes, the building contractor employed on this development.
Work on the development is now underway, with the first properties due for completion in summer 2019. As part of a 3.5 year construction programme, these homes will be completed in phases.
Waterfront View, located in the heart of Widnes, is a development of ten 3 bedroom semi-detached homes.
These attractive and spacious homes, provide comfortable living spaces, three well-proportioned bedrooms, a generous garden, and designated parking spaces. Each home offers an open plan kitchen-diner, with a fully fitted kitchen. The luxury bathroom, en-suite to the master bedroom and downstairs W/C are fully tiled and have heated handrails.
The homes at Waterfront View were completed in Spring 2018 and are now all sold.
The Tan House Lane development was completed in stages up until late 2017. The first 16 homes were completed in October 2016.
Partnering with Russell Homes, Tan House Lane is Halton Housing’s most ambitious development to date, aiming to transform derelict land into a thriving community. A mixture of one, two, three and four bedroom apartments and houses are on offer, designed to appeal to a wide range of customers.
Work started in December 2016 on the transformation of Victoria House, the former cottage hospital in Runcorn.
The £2.9 million project, which was grant funded by the HCA (Homes and Communities Agency), will see the creation of 28 new homes on the site on Holloway, and will involve the selective demolition and conversion of the existing building with complimentary new build.
Working with John McCall Architects, Bardsley Construction, Aecom and the Alan Johnson Partnership. This scheme was completed April 2018.
Built on a former junior school site in Runcorn, the Latham Avenue development comprises of a mixed tenure of 95 homes; 83 homes for affordable rent and 12 homes for private sale by Seddon Homes, the scheme builder’s sister company.
Latham Avenue was completed on the 12th November 2017 to a high specification and has been extremely popular with local residents.
Located in the Grangeway area, Runcorn the Pine Road development comprises of a mixture of one and two bedroom apartments, two and three bedroom houses and three bungalows, all for affordable rent.
Pine Road was completed on the 15th November, 2017 and is a £3.8 million development creating modern affordable housing stock in Runcorn. In total, there are 42 homes which make up this development.
Hough Green Allotment Association is set to flourish after being awarded over £900 in funding following a successful application to Halton Housing’s Helping Hands initiative. The association, who work the allotments located off Birtley Court in Hough Green, Widnes, plan to use the money to fund improvements to their new multi-function cabin installed last year. […]
Halton Housing is working with Artificial Intelligence (AI) and smart energy focused start-up, Informetis, to trial a new method of ensuring its elderly and vulnerable customers are safe and well based, on data gathered from electrical appliance usage within their home. Informetis is a spin-out from what was previously Sony Corporation’s R&D Energy Division. Its […]
Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]
Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]
Halton Housing has established a partnership with recycling charity, CREATE UK to recycle white and electrical goods left in void properties. CREATE, based in Liverpool, provides solutions to councils, retailers and housing associations for the disposal of all their end of life white goods and other electrical appliances. CREATE will collect white and electrical goods […]
Halton Housing’s Barkla Fields development was bolstered on Tuesday 20th November with the completion and handover of four additional bungalows. Located on Dundalk Road, the four adapted bungalows built by D.J Hughes Construction Ltd are the final addition to the hugely popular £6million luxury extra care development which was opened in April 2016. Classed as […]
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