Repairs is one area of our work that gets lots of customers talking! So, why not share your opinions and suggestions at our newly formed Repairs Forum? Working alongside members of our Homes Team, the forum has been set up to allow customers to directly share their thoughts, opinions and ideas on our repairs and […]
We have published our gender pay gap review for 2020, for the third year, in line with the Government’s Gender Pay Gap regulations introduced in April 2017. Highlights in 2020 include increasing our positive mean pay gap in favour of females from 1% in 2019 to 5.7%. In addition, Debbie Trust-Dickinson was appointed to our […]
Here’s our Halton Housing 2020 highlights of the year – showcasing some brilliant examples of partnership working, development progress, job opportunities, first-class service delivery, support for customers and really putting our corporate vision of improving people’s lives, into action. Well done and huge thanks to all colleagues who have contributed to our success this year! […]
We will close our normal telephone line and Live Chat for Christmas and New Year at 5:00pm on Wednesday 23rd December and will re-open on Monday 4th January 2021 at 9:00am (10:00am for Live Chat). If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make […]
A customer has been successful in obtaining a £500 bursary from the Northern Housing Consortium to help towards the cost of a new laptop. Rachael Jones, 35, from Widnes is studying to become an electrician at college. When the Covid-19 pandemic hit back in March, schools, colleagues and universities closed their doors and switched to […]
We’re looking for customers who would be willing to help test our new website which will be launching in Spring 2021! As a valued customer we want to make sure that the new website is appealing, easy to use, and has all the information you need. Could you spare an hour of your time to […]
Halton Housing has long been recognised as being early adopters of digital services in the housing sector. In the seven years since the original Digital First programme that put services directly into the hands of customers, we have made several big steps in how we deliver our services. We have gone on the journey from […]
…May your days be merry and bright (but safe too!). Christmas will be very different this year. But we still want to make sure our customers’ homes stay safe this Christmas, so please take a few minutes to read these Christmas home safety tips – to make sure a preventable accident doesn’t take the fun […]
I celebrated 15 years at Halton Housing on 1st November 2020. Now some of you may be thinking that it must be boring having been at the same company for all that time. I can honestly say that I can probably count on one hand the number of days when I haven’t enjoyed my job and […]
World and national events over the past 12 months have shown that Leadership Matters now more than ever. In any organisation, Leadership Matters. At Halton Housing (HH) we believe Leadership Matters. It matters because people want to be well-led. ‘Well-led’ by example, and not just in words. We have taken the time to listen and […]
Let’s retire the term ‘extra care’ was first published by Inside Housing on 23/10/2020. There’s no denying that the coronavirus pandemic has changed a lot of things. Not only will it affect the way organisations and housing providers plan in the future, it has also been a time for many to take stock and review […]
About you: I have worked in housing for 8 years. I love my cooking and music, especially live performances. My past interests included Taekwondo and art. Tell us about about job My role involves investigating and managing serious anti-social behaviour (ASB). I liaise with other service areas within the organisation and external agencies to assist […]
Need help to manage your home? Here you will find a range of tools, tips and guidance on every aspect of your home and tenancy
We all have issues with our boilers from time to time. But it’s not always necessary to contact us to fix problems with your boiler. Sometimes a boiler problem can be solved with a quick DIY fix.
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We have put together some helpful advice and guidance to help protect yourself and your home from the weather during the winter months.
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Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
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Find all our news articles here. If you would like to search for any of our news articles, simply use the search function below. Once you have entered your search details, press the ‘enter’ key on your keyboard to search.
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Worrying about debt? Read our advice article on what to do if you or a loved one have debt worries here.
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