Our team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
Protecting yourself and your home from cold weather is vital during the winter months.
Want to find out more about how we do things here at Halton Housing? Meet our Customer Engagement Team! The Team can help you become and involved customer which has a wealth of benefits.
Need help to manage your home? Here you will find a range of tools, tips and guidance on every aspect of your home and tenancy
Our budget calculator will help you see if your incomings are greater than your outgoings and if not where you can go to get some help.
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From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. Read all about these changes here.
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Here you can read our policy on Enquiries, Compliments and Complaints.
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Find all the information you need to know about our competitive Customer Contents Insurance here.
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Whether you are happy in your home, or you are looking to move, we have some solutions that can help you on your way.
Want to find out more about how we operate and our promise to our customers, explore our Policies and Procedures section here.
You may have noticed changes to your welfare benefits over the last few years. Here’s a breakdown of what it means.
The internet is quite possibly the biggest resource of all - So we’ve come up ways that you can get online safely and easily.
From accessing the digital customer handbook to our customer code of conduct, you will find it all here
Your health and wellbeing is important, so we’ve come up with some help and advice across a range of topics to stay healthy.
Our customers offer the best insight into living in a Halton Housing home, read what they have to say here
Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!
I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive
Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.
My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!
I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.
When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!
Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital
You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.
Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!
I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.
From one bedroom apartments to innovative homes we have a range of developments both on site and in planning, you could find your next home here
Halton Housing have successfully acquired a plot of land on Picow Farm Road, Runcorn to allow them to create a £9.8 million housing development, Tannery Fields. The development will comprise of 71 brand new-homes, which will be a mixture of two, three and four-bedroom homes and bungalows. On this plot of land Halton Housing plan to create 30 homes for affordable rent, and their commercial subsidiary, Open Door will create homes for outright sale, Shared Ownership and Rent to Buy homes.
Works are due to start on site for this development imminently and are scheduled to be completed in Summer 2020.
Shared Ownership apartments at The Old Forge are conveniently located on Ship Street, just off the high street in Frodsham.
Located just beyond the Police and Fire Stations, the attractive, modern, hi-spec and energy efficient homes provide comfortable and bright, open plan living spaces. This development comprises of one and two bedroom apartments which are fitted with top quality integrated appliances including a gas hob, a luxury bathroom and spacious living areas.
To find out more about these Shared Ownership homes, visit www.theoldforgefrodsham.com
Works started on site at Montgomery Road in early February. The development comprises of eight new properties, six two-bedroom houses and two three bedroom houses, and will all be available for affordable rent.
Following the recent successful build of Grange House, Halton Housing will again be building the homes using innovative construction techniques, materials and methods. This includes: sustainable, low carbon, closed timber frame panel homes using “off site” construction techniques, alternative approaches to the foundations and the use of maintenance free roof coverings and rainwater fittings.
The new build development is due to be completed in December 2018.
The Bower Brook Gardens Phase 2 development will provide the Tan House Lane area with homes for affordable rent and homes which will be managed by Halton Housing’s commercial subsidiary, Open Door. Open Door are offering homes for Shared Ownership, Rent to Buy and outright sale on this scheme. The remaining homes will be sold by Russell Homes, the building contractor employed on this development.
Work on the development is now underway, with the first properties due for completion in summer 2019. As part of a 3.5 year construction programme, these homes will be completed in phases.
Waterfront View, located in the heart of Widnes, is a development of ten 3 bedroom semi-detached homes.
These attractive and spacious homes, provide comfortable living spaces, three well-proportioned bedrooms, a generous garden, and designated parking spaces. Each home offers an open plan kitchen-diner, with a fully fitted kitchen. The luxury bathroom, en-suite to the master bedroom and downstairs W/C are fully tiled and have heated handrails.
The homes at Waterfront View were completed in Spring 2018 and are now all sold.
The Tan House Lane development was completed in stages up until late 2017. The first 16 homes were completed in October 2016.
Partnering with Russell Homes, Tan House Lane is Halton Housing’s most ambitious development to date, aiming to transform derelict land into a thriving community. A mixture of one, two, three and four bedroom apartments and houses are on offer, designed to appeal to a wide range of customers.
Work started in December 2016 on the transformation of Victoria House, the former cottage hospital in Runcorn.
The £2.9 million project, which was grant funded by the HCA (Homes and Communities Agency), will see the creation of 28 new homes on the site on Holloway, and will involve the selective demolition and conversion of the existing building with complimentary new build.
Working with John McCall Architects, Bardsley Construction, Aecom and the Alan Johnson Partnership. This scheme was completed April 2018.
Built on a former junior school site in Runcorn, the Latham Avenue development comprises of a mixed tenure of 95 homes; 83 homes for affordable rent and 12 homes for private sale by Seddon Homes, the scheme builder’s sister company.
Latham Avenue was completed on the 12th November 2017 to a high specification and has been extremely popular with local residents.
Located in the Grangeway area, Runcorn the Pine Road development comprises of a mixture of one and two bedroom apartments, two and three bedroom houses and three bungalows, all for affordable rent.
Pine Road was completed on the 15th November, 2017 and is a £3.8 million development creating modern affordable housing stock in Runcorn. In total, there are 42 homes which make up this development.
Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017. In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]
A newly renovated play park has been unveiled in Halton Lodge, Runcorn. The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]
Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle. The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period. Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]
As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet. The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]
Customeyes: Becoming a customer experience-led organisation National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]
It’s National Customer Service Week (NCSW) from 7 to 11 October 2019. The week, which is all about raising awareness of excellent customer service, is something Halton Housing is passionate about delivering for our customers. We firmly place customers at the heart of our business. One of our priorities in Our Direction 3 (OD3), our corporate strategy is Customer Focus and we are committed to […]
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