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Halton Housing Trust opens the doors to Digital First

21st July 2014

3 minutes

Halton Housing Trust has announced plans to hold a Digital First event. The event, to be held on the 12th September 2014 at the Imperial War Museum in Manchester, will be a chance for others to see the Trusts journey and to find out more about their Digital First project.

The Digital First strategy has been adopted by the Trust to combat the effects of Welfare Reform on both customers and the Trust. Over 65% of the Trusts income is under threat as a result of the changes brought about by Welfare Reform, one of the aims of the Digital First project is to help mitigate this risk.

The introduction of Universal Credit will require people to be online and computer literate. The application process for the Credit can only be completed online and the Trust wants to make sure customers are prepared for these changes. The Trust is also looking to ensure that services such as rental payments, reporting ASB, finding a home and reporting a repair are all online to ensure customers are able to access the right information, in the right place, at the right time.  As part of the project the Trust has carried out a large scale customer survey to ascertain how, when and why the Trusts customers access the internet. This has helped define which services the Trust delivers digitally and how these will be delivered.

The Digital First event in September has been developed in response to overwhelming demand from people keen to understand the Trusts approach to digital inclusion. Those attending in September will enjoy an interactive and informative event which will include demonstrations from programme lead Carole Galsworthy and the team, as well as an opportunity to use and play with some of the most talked-about tech, such as the fully integrated customer app. Attendees will also get a chance to see how the Trust is intending to achieve its aim to get 90% of customers transactions delivered through an online self-service portal by 2018.  The day long, free event will include an overview into the business, the social and financial case for the Trusts Digital First project. They’ll also be the chance to get an insight into future developments and ideas.

Carole Galsworthy, Director of ICT & Business Improvement at the Trust says; ‘We’re really looking forward to opening the doors to Digital First.  We’ve had a lot of questions about what we’re doing and a Digital First event will be a brilliant way for us to share our results and answer everyone’s questions.  Attendees will get a chance to interact with the technology we offer to both customers and staff and will get to talk directly to some of the suppliers who have been an integral part of the project. It’s a project we’re very excited about and an interactive event such as this seemed a fitting way of sharing our journey with others.’

The Digital First open day will be on the 12th September 2014 at the Imperial War Museum North near Media City, Manchester. To get your free ticket for the event click here.

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