Our Wonderful Tenancy Support Team Service


Did you know, that here at Halton Housing Trust we have a dedicated team of 4 individuals whose job roles are to care for our tenants, and offer them support. Our Tenant Care and Support team is made up of four incredibly dedicated people, who have in recent years established close working relationships with local specialist services such as: Halton borough council, Halton social services and Cheshire police just to name a few whilst working closely with out tenants.


The Tenancy Support Team work with our most vulnerable customers, and offer support on a variety of levels, dependant on the need, from hands on support for up to 12 months right down to a ‘helping hand’ where they provide the less vulnerable support for up to 6 weeks. Our Tenancy Support team often go above and beyond for our customers, and considering Halton has the highest level of domestic abuse in the whole of Cheshire – this is something the team are continuously tackling.


Some of the team’s major achievements and responsibilities include:

  • Helping hoarders and those who find it difficult to manage their homes to declutter. The team has helped to part-fund professional cleans, ensuring care is put in place moving forward.
  • Helping customers seek help for financial abuse, to access drug, alcohol and mental health services, as well as attending appointments and reviews.
  • Assisting customers to resettle when they leave hospital, helping people to downsize if they are under-occupying, and supporting moves to specialist accommodation.
  • Domestic abuse cases form a large bulk of the team’s work, and they support people to access counselling and solicitors, assist with incident and witness statement reporting, accompanying customers to court, and coordinate emergency moves when necessary.
  • Working closely with social services in child protection cases.  They work with parents to ensure they are complying with child protection plans and provide statements to support any further court action.
  • Supporting those leaving care and hostels, and first time tenancy holders by ensuring they can manage their tenancy. The team often apply for funding for essential items such as white goods.

Despite having such heavy workloads, and at times working with the heart-breaking circumstances, our Support Team workers are proud to help the people in our community, and this is something they say makes their job so worthwhile. In light of this week being National Random Act of Kindness Week, we here at HHT would like to recognise the everyday kindness and care our amazing Tenant Support Workers provide, and give them some well-deserved recognition! From all of us here at HHT and the Halton community, thank you!