Halton Housing have received reports of illegal door to door callers touting for business in the Widnes area. The callers are claiming to be able to provide people with compensation for outstanding repairs in their households. This activity is highly illegal, and a form of malpractice by any legal advice provider.

Halton Housing will never send anybody to your door who is not from the organisation. If you do receive any door to door callers who you believe to be suspicious, it is important you report this as soon as possible to Halton Housing so they can investigate this behaviour. Halton Housing have provided the following guidelines to help you identify bogus callers, and when you need to get in touch with Halton Housing to report this. If anybody calls at your home asking questions regarding:

• Your household repairs
• Tenancy agreement
• Energy suppliers
• Any of your personal or household details

And cannot upon request immediately provide you with Halton Housing identification, you should report this occurrence to Halton Housing immediately. You can report this behaviour to Halton Housing via: the customer app, private message on their Facebook page, live chat on their website or by calling 0303 333 0101.

Halton Housing will carry out any repairs they are responsible for in their customers’ homes in accordance with their Tenancy Agreements. The best way to report outstanding repairs, or raise a request for repairs is to contact Halton Housing directly. The best way to contact Halton Housing regarding repairs is via the customer app, which if you don’t already have you can download quickly and easily by clicking here.

The customer app not only lets you report repairs, but will allow you to establish a convenient time for your repair to take place, and will generate a text message or email (dependant on your preferred method of communication) when your repair has been received and scheduled by Halton Housing.

Other methods of getting in touch with Halton Housing regarding repairs include: private messaging Halton Housing on Facebook, visiting the Halton Housing website to live chat with a customer service advisor, or by calling 0303 333 0101.