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Together With Tenants

Together With Tenants

12th March 2019

3 minutes

We want your feedback!

The National Housing Federation is a membership body for housing associations in England. The National Housing Federation (also known as NHF) association members collectively provide two and a half million homes for more than 6 million people.

By working with its association members, the NHF have put together a draft plan which explains the changes housing associations are considering making. The aim of this plan is to help create stronger, more balanced relationships with tenants and residents. We’d like to hear views from tenants, residents, housing associations and stakeholders on these changes and how they should be put into action.

View the full Together With Tenants draft plan here. 

What is Together With Tenants?

The Together With Tenants draft plan has been put together with the aim of helping housing associations build stronger relationships with tenants and community members. The draft plan should help aid housing associations and their Boards stay connected to their tenants, ensuring their voices are heard.

The NHF have proposed 4 actions as part of their draft plan, which are:

  1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents.
  2. A new Together with Tenants Charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the charter, with a report on how their landlord is doing against the charter commitments.
  4. A closer link with regulation.

Sharing your views

The Together With Tenants plan is currently only a draft, we want your views to help create this plan. It has been put together to help gain as many different views and voices as possible, particularly from tenants and residents.

In order to inform the next stage of the plan and begin to create a new relationship between tenants, residents and housing associations, we need your views and help.

Please share your views by Friday 19th April using one of the following methods:

  • Tenants and residents can participate in our online questionnaire or get in touch with the NHF directly to discuss your feedback by emailing
  • Housing associations can participate in one of our member workshops, share their feedback through our online questionnaire, or get in touch with us directly via email at
  • Stakeholders can use our online questionnaire to share their views, or get in touch with the NHF directly to discuss their feedback by emailing

Next steps

We would like to hear your views by Friday 19 April 2019. Based on the feedback, this draft plan and charter will be revised. The tenant advisory panel and other tenants and residents will help shape and guide this process.

The Federation will support more than 40 housing associations, together with their tenants and residents, to test how the plan and charter works in practice from April 2019, taking on board feedback from this consultation. This will allow us to make further changes based on their experience before a wider rollout.

The NHF welcome further interest from housing associations who would like to join as early adopters. If you would like to find out more, please visit the NHF website.

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