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National Customer Service Week

Celebrating National Customer Service Week

Celebrating National Customer Service Week

4th October 2019
READING TIME:

2 minutes

National Customer Service Week Logo

It’s National Customer Service Week (NCSW) from 7 to 11 October 2019. The week, which is all about raising awareness of excellent customer service, is something Halton Housing is passionate about delivering for our customers. 

We firmly place customers at the heart of our business. One of our priorities in Our Direction 3 (OD3), our corporate strategy is Customer Focus and we are committed to providing the best possible customer experience. 

Last year we launched Customeyes, a programme to transform the way in which our services are provided to our customers. The programme is helping us to know our customers better and listen to their feedback to help us deliver easy, intuitive and personalised services. Improvements have already been made to our phone service and front of house experience, which have been co-created with customers.  

Nicole Kershaw, Chief Operating Officer said: “National Customer Service Week is a fantastic opportunity for us to celebrate our achievements, recognise the colleagues who provide exceptional service to our customers every day, and share some of our upcoming plans to improve even further.” 

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. 

During National Customer Service Week, we will be sharing updates, insights and highlights of our colleagues delivering excellent customer service on our website and across our social media channels. 

Happy National Customer Service Week! 

 

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