Our customers’ voice is vitally important to us. Every one of our tenants has the opportunity to get involved with us, and play an active role in decision making at Halton Housing. We’re committed to ensuring that your voice is heard and listened to.
Our Customer Forum is a key way to do this. We currently have a vacancy on the Forum, so if you’d be interested in filling that seat, read on!
What is Customer Forum?
Meeting every other month (on the last Wednesday of the month), Customer Forum is made up of customers who are interested in having an input into the services that we provide and also help steer the way we work as an organisation. It’s a chance for you to have a say on proposals and offer feedback on our services from a customer perspective. It also gives you the opportunity to learn how and why we do things in certain ways. The group also looks at Helping Hands funding applications and decides on who funding is awarded to in the Borough.
An agenda is circulated in advance, and the meetings are chaired by one of our customers, with the full support of the Customer Engagement Team.
Importantly, Customer Forum is not a tick-box exercise, or something that we pay lip service to. In fact, we have changed many policies directly from the input and feedback from the Forum.
Interested in being involved?
If you’re interested in joining Customer Forum, please contact Debbie Jameson (Customer Engagement Officer) on 07932578533 or email email@example.com for an informal chat about what’s involved and how to apply.
After 12 months on the Customer Forum, you can receive a number of benefits including travel to and from the venue, up to £180 internet allowance, and the chance to apply to do the CIH (Chartered Institute of Housing) course, which is a recognised qualification.
(Please note: you must be able to commit to the 6 meetings per year).
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
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