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Improving people’s lives during Coronavirus

24th April 2020
READING TIME:

2 minutes

Colleagues from across Halton Housing are working hard to maintain essential services and support our customers who need us most during the Coronavirus crisis, bringing our vision of improving people’s lives to life.

We are undertaking activities to ensure local people are getting the help, support, and advice they need.

Over the past few weeks, we have made over 2,000 welfare calls to our most vulnerable customers. We have been checking if they have been able to gain access to food and medical, supplies, and where needed, have offered practical support in doing this.

We’ve also helped customers who live in our supported housing by making over 1400 welfare calls and undertaken over 300 instances of providing practical support with food shopping, medication, laundry and much more.

Our colleagues, with support from the police and fire service, have distributed over 300 food parcels and counting to our most vulnerable and in need customers thanks to food donations from St Helens based homeless and vulnerable person charity, Teardrops.

Our Welfare Benefits and Money Advice team are providing practical advice and support on how to apply for Universal Credit, debt and money advice to those who have been financially impacted by Coronavirus.

Our maintenance and caretaking teams are working hard dealing with emergency and essential works, helping to keep our customers’ safe and secure in their homes.

Whilst we have suspended our lettings service, we are still helping those who need it most in this time of crisis.

The Coronavirus crisis has helped bring out the best in people and communities and we are proud to play our part in helping those in need during this uncertain period. We are improving people’s lives.

Useful links:

Coronavirus: Rent and money worries help and support

Employed and ill or affected by Coronavirus?

Coronavirus: Helping you get access to food and supplies

Social Distancing – Are you doing it?

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