Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Dealing with Bereavement
Blog

Our Promise to our Customers during Coronavirus

2 minute read
Posted: 2nd April 2020

Along with many other social landlords across the UK, during the Coronavirus pandemic, we are striving to keep residents safe and supported in their homes, keeping vital services running, and helping communities to respond. 

Over the past few weeks, housing associations have been stepping up and doing huge amounts to support residents and staff and Halton Housing is no exception.  Along with other housing associations in the sector and the National Housing Federation, we have signed up to statement which outlines our promise and commitment to help with the impact Coronavirus it is having on people’s lives. We WILL support our customers through this unprecedented crisis.

We know that many residents will be worried about their income. So during this crisis housing associations are committed to:

Our statement:

1. Keeping people secure at home.

No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus.

2. Helping people to get the support they need.

Housing associations are helping residents to access benefits and other support to alleviate financial hardship.

3. Acting compassionately and quickly where people are struggling.

Housing associations are working with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their housing association, who will want to help.

We trust this promise to you will reassure of our very best intentions to support you through this Coronavirus pandemic and please remember we’re all in this together.  We have provided lots of information on our website including an update on our services during Coronavirus, answers to some questions you may have, and we have signposted to various help and support information to help with your finances and your health and wellbeing.

Wishing you and your loved ones all the best at this difficult time.

Liz Haworth

(Group Chief Executive)

Written By

Liz Haworth

Halton Housing Group Chief Executive
Group Chief Executive at Halton Housing Liz

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

Related News

Stay up to date with all the latest Halton Housing news here!

Follow us on Social Media #HaltonHousing

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24