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Our Promise to our Customers during Coronavirus

2 minute read
Posted: 2nd April 2020

Along with many other social landlords across the UK, during the Coronavirus pandemic, we are striving to keep residents safe and supported in their homes, keeping vital services running, and helping communities to respond. 

Over the past few weeks, housing associations have been stepping up and doing huge amounts to support residents and staff and Halton Housing is no exception.  Along with other housing associations in the sector and the National Housing Federation, we have signed up to statement which outlines our promise and commitment to help with the impact Coronavirus it is having on people’s lives. We WILL support our customers through this unprecedented crisis.

We know that many residents will be worried about their income. So during this crisis housing associations are committed to:

Our statement:

1. Keeping people secure at home.

No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus.

2. Helping people to get the support they need.

Housing associations are helping residents to access benefits and other support to alleviate financial hardship.

3. Acting compassionately and quickly where people are struggling.

Housing associations are working with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their housing association, who will want to help.

We trust this promise to you will reassure of our very best intentions to support you through this Coronavirus pandemic and please remember we’re all in this together.  We have provided lots of information on our website including an update on our services during Coronavirus, answers to some questions you may have, and we have signposted to various help and support information to help with your finances and your health and wellbeing.

Wishing you and your loved ones all the best at this difficult time.

Liz Haworth

(Group Chief Executive)

Written By

Liz Haworth

Halton Housing Group Chief Executive
Group Chief Executive at Halton Housing Liz

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

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