We are thrilled to announce that we have been shortlisted for two awards at this years Housing Heroes Awards! The annual awards recognise the people that make housing great, and celebrates the unsung heroes whose work has proved more vital than ever, at a time when the sector most needs empathy, support and collaboration.
Our shortlisted nominees are:
Tenancy Support Team – for ‘Support and Care Team of the Year’
Welfare Advice and Debt Recovery Team – for ‘Front-line Team of the Year’
We always knew our teams were amazing, going ‘above and beyond’ in delivering vital services to our customers, and really demonstrating in action, our corporate vision of ‘Improving People’s Lives’. However, to be recognised as finalists at the Housing Heroes Awards is the icing on the cake!
Our Tenancy Support Team offer a range of support to our customers, particularly those who are vulnerable, to sustain their tenancy. Whether it is supporting those who areexperiencing Domestic Abuse, suffering with their Mental Health, or family-related issues, they are there for customers during their times of crisis.
Our Welfare Advice and Debt Recovery Team help our customers who are facing financial hardship, to maintain their tenancy and go far above and beyond simply assisting with benefit form filling. They provide invaluable benefit, debt and budgeting advice, in an empathetic way. A particular highlight for team recently was supporting one particular couple a back payment of approx £17,000 of benefits owed to them!
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
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