We would like to thank customers for helping us achieve 100% compliance for gas safety checks (as at 5th August 2020).
Gas regulations mean we have to check all homes once a year. Despite coronavirus and lockdown restrictions, we still had a legal requirement to complete essential safety checks such as gas servicing.
By working closely with customers, taking into account their circumstances and being flexible on the date of the service, but also making clear that it still needs to be undertaken to ensure customer safety and we meet our legal obligation, we have ensured checks are carried out. This has included our Legal Team working with some customers who are shielding to delay gas servicing until after 2nd August, post government’s shielding date.
Scott Murray, Director of Homes at Halton Housing said: “This is a huge achievement that has been accomplished during really challenging times. We have seen so many examples of colleagues living and breathing our behaviours, going above and beyond.
“I would also like to express a massive thank you to customers for their cooperation and support. We know this is a worrying time but keeping customers safe is our top priority. We have all been spending more time at home so it’s essential that gas appliances are working safely, and customers are not at risk.”
Jon Blackwell, Head of Repairs & Maintenance added: “As a relative newcomer to Halton Housing, I have been very impressed with the can-do attitude of the team and the tenacity and teamwork shown in reaching this goal. Well done to our colleagues but a special thank you to our customers.”
The achievement comes with Gas Safety Week 2020 just around the corner which we will be celebrating. Now in its 10th year, the week taking place from 14 – 20 September – coordinated by Gas Safe Register – provides a platform for the gas industry, consumer organisations and individuals to focus on the importance of gas safety.
Halton Housing encourages all customers to allow us access to their homes to carry out this vital check. Despite coronavirus, courts still allow for legal action in cases of customers not allowing access. Our aim is always to cooperate with customers and legal proceedings is always a last resort.