Every one of our customers is unique, and we know that you may want to engage with us in different ways, depending on your lifestyle and preferences.
The coronavirus pandemic and the limitations on meeting physically, and the fact that we live in an ever-increasing digital world – we, like all organisations need to be flexible and adapt in how we connect with our customers.
As much as some of the traditional methods of engaging with you (e.g. our customer forum, scrutiny panel and groups) still play an important role, we’re looking at new ways for you to effectively engage with us.
We want to keep the conversation flowing. If we can’t see you fact to face, we still want to stay connected with you – so if that means more open and innovative ways, then we’re up for it!
New ways of engaging
Do you do everything from your phone? So would a customer WhatsApp group where you can share ideas work best for you?
Would a customer area on our website where we share our ideas for you to comment, be something you’d be interested in?
Would a new virtual forum work for you, one that fits around your family/work commitments and doesn’t require a meeting?
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