Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support

New Neighbourhoods Team launched

29th October 2020

3 minutes

We have launched a new Neighbourhoods Team to provide customers with a ‘one stop’ for all things including tenancy management, anti-social behaviour and support.

Launched in response to customer feedback, the team officially went live from 12th October and will offer a visible presence to customers across our neighbourhoods, helping build stronger relationships with customers and partners in the community and find a better balance of proactive and reactive work.

The team consists of 8 Neighbourhood Officers and 4 Neighbourhood Safety Officers delivering services to individual patches across the borough.

In addition, the team is supported by 3 Tenancy Support Officers, supporting customers to live independently and maintain their tenancies and 2 Neighbourhood Coordinators.

The new Neighbourhood Officers will offer a broad range of services going above the role of conventional housing officer by providing one point of contact for customers on things like tenancy management and sustainability, signposting and referring to support services, supporting estate walkabouts and much more.

Meanwhile, the new Neighbourhood Safety Officers will work with customers to ensure they feel supported to take positive action to address anti-social behaviour (ASB) in the borough improve the overall quality of life for all residents. This will be achieved through ongoing partnership working with Cheshire Police and Halton Borough Council.

Pauline Jones, Director of Customers at Halton Housing said: “As the largest provider of housing in Halton we have the ability to build cohesive, vibrant communities. The new Neighbourhoods Team has been launched in response to customer feedback. We recognise that investing in neighbourhoods is about much more than the environment and to make lasting improvements we need to support local residents to improve their lives.”

Neighbourhood Officers will also be present on Halton Housing’s popular estate walkabouts.

The launch of the team will also allow us to spend more time supporting and safeguarding our most vulnerable customers and their families, further improving people’s lives.

Meet the new Neighbourhoods Team…

Customers can meet their Neighbourhood Officer on one of our regular estate walkabouts. Visit our events section to find out when the next one is taking place in your area.

Alternatively, you can contact your Neighbourhood Officer or arrange a home visit by calling us on  0303 333 0101 for an appointment or more information.

We will shortly be launching a new dedicated Neighbourhoods website page so watch this space!

Related News

Stay up to date with all the latest Halton Housing news here!

Follow us on Social Media #HaltonHousing

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseemail-icon Asset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconphone-icon info-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 twitter-icon wifi-glyph-24