We will close our normal telephone line and Live Chat for Christmas and New Year at 5:00pm on Wednesday 23rd December and will re-open on Monday 4th January 2021 at 9:00am (10:00am for Live Chat).
If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make a payment, you can use our App or My Account. We aim to respond within 3 working days from our first working day.
If you need to contact us to report an emergency repair or to make a rent payment, please call 0303 333 0101, our emergency line is open 24/7.
Coronavirus (COVID-19): Read the latest information on the steps we’re taking to keep customers, residents and colleagues safe.
Christmas can be a difficult time for some, despite the celebrations, so we have provided a list of local partner organisations who can offer help and support over the festive period.
We would like to take this opportunity to wish all of our customers, colleagues and partners a Merry Christmas and a Happy New Year!