Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.
The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.
We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.
Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.
We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments.
We promise to:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
We have compiled some information to help you navigate the current supermarkets offerings including details of which supermarkets that are still taking orders for delivery and Government support.
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We've tried to answer some questions you might have if you're in employment and are ill or affected by Coronavirus.
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We have put together some useful help and support options available if you are experiencing problems paying your rent and worrying about money due to Coronavirus.
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Cuckooing is when a drug dealer takes over the home of a vulnerable person in order to use it as a base for drug dealing.
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]
We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak. However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. Whilst we as an organisation have […]
We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]
Update: 31 March 2020 Services Update: We’ve summarised the status of our services in a handy graphic which we will update regularly. Frequently Asked Questions: Don’t forget, our Coronavirus FAQs are being updated daily, so be sure to have a look for the very latest information and advice. Coronavirus related scams We are aware of several Coronavirus […]
Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification. The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice. Senior […]
We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities. The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough. Keep Widnes Tidy […]
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