Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.
The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.
We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.
Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.
We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments.
We promise to:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Our handy how to guides will help you with everything from using it to pay your rent to reporting a repair
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Here you can view our transfer policy.
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Here you can view our safeguarding policy.
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Here you can view our policy on Mobility Scooters in Common Parts of Flatted Blocks.
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Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.
We’ve signed up to the National Housing Federation’s “Together with Tenants Charter”. As your landlord, we work hard to create a positive relationship with all our customers. We are not here just to provide safe, decent and affordable homes – we want to engage with you to make sure that we are providing services and […]
We have appointed Alan Smith as our new Director of Customer Experience. Alan brings a wealth of experience with him to Halton Housing, having held a variety of senior roles in a range of public and private sector organisations including the NHS and more recently an exam board. Chief Operations and Transformation Officer, Debbie Trust-Dickinson […]
During February, we are trying to contact as many of our older customers as possible who live alone. We’re calling it #FriendlyFebruary. Our intent is to make a social telephone call to them just to find out how they are managing during this difficult lockdown period and to offer some support or signpost them to […]
Halton Housing has beaten off strong competition in the sector to be judged the number one digital housing provider in Housing Digital‘s Top 30! The award aimed to identify the 30 top digitally-enabled social housing providers (of all sizes) who could demonstrate they are at the forefront of digital initiatives and transformation in the sector; […]
In partnership with the housing providers Liverpool City Region group, we are supporting Census 2021. The census is a survey that happens every 10 years and provides detailed information about our society. It gives us a snapshot of all the people and households in England and Wales. How will the census make a difference to me? By taking part, you can help inform […]
We are celebrating the 14th annual National Apprenticeship Week, taking place from 8th to 14th February. ‘Build the Future’ is the theme which aims to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career. Throughout the week we will be sharing stories, experiences and insights from our current apprentices […]
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