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Our Customer Service Promise

Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.

 

Ways to get in touch

The Customer App

The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.

Phone

We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.

Office

Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.

We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments. 

We promise to:

  • Provide customers with a choice of communication methods in how they can contact our Customer Services Team, including: Live chat, the customer app, Halton Housing website via the web portal, Facebook, Email, and telephone.
  • Communicate with customers via email where an email address has been provided to us.
  • Ensure all correspondence we send to customers will be clear and easy to understand, using plain language, avoiding jargon.
  • Be prompt, polite, friendly and helpful, treating all customers fairly and impartially.
  • Have a training and quality monitoring process in place to ensure customers receive a high standard of service when contacting us.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Grange Community Forum
Halton News

Grange Community Forum Awarded £1250

21st August 2019

We are pleased to announce that Grange Community forum has been awarded the Annual Grant and Development Grant receiving a total of £1250. This fantastic group put on many events throughout the year, including; x2 children’s events, an Easter event and a Halloween event. These events have an entertainer, balloon modeller, face painter and tattoo […]

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Halton News

Halton Housing Appoints New Board Chair

16th August 2019

Halton Housing has today announced that Clive Deadman is to be appointed as Group Board Chair at the company’s AGM on September 19th, 2019 He takes over from Ingrid Fife, who is stepping down after 10 years in the role. Clive’s background is in private equity, and he has held senior leadership roles in a […]

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Mr & Mrs Powell 2019 Halton Housing Garden Competition winners
Competitions

Blooming Marvellous Winners for 2019 Garden C...

8th August 2019

As summer comes to an end, we are pleased to announce the winners of the Halton Housing 2019 Digital Gardening Competition. Sheila and Mark Powell of Russell Road, Runcorn, are the 2019 worthy winners with their amazing colourful, garden. The winners of this years’ competition were chosen by Halton Housing’s Customer Forum. Mr & Mrs […]

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Halton Housing is embracing IoT and Sensor technology
Halton News

Embracing IoT and Sensor Technology

5th August 2019

Over the past 18 months, Halton Housing’s Disruption team have begun to embrace sensor and Internet of Things (IoT) technology to support our transformation from delivering reactive to pre-emptive services.  The Internet of things or IoT is a system of interrelated computers, devices, machines, objects or people that have the ability to transfer data over a network without requiring human […]

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Representatives from Bright Sparks visiting the bistro earlier this week to present Catering Assistant, Jill Gill with the award.
Halton News

Extra care bistro receives disability award

29th July 2019

A bistro owned and operated by Halton Housing has received an award for outstanding service to young people with disabilities.  The Orange Tree Bistro, based at Halton Housing’s Barkla Fields Extra Care scheme has received the Kitemark Award from Halton Speak Out, an advocacy group for young people with disabilities.  Representatives reviewed the facilities several times over a three-month […]

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halton housing social value impact
Halton News

Halton Housing reveals its social value impac...

2nd July 2019

Halton Housing is delighted to reveal its social value impact figures for 2018/2019.  As well as ensuring that its homes are safe and secure, by working in partnership with local contractors, charities and social enterprises, Halton Housing plays an active part in the local community to ensure it has a strong social impact.  There are […]

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