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complaints - customer service

Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.

 

Ways to get in touch

The Customer App

The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.

Phone

We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.

Office

Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.

We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments. 

We promise to:

  • Provide customers with a choice of communication methods in how they can contact our Customer Services Team, including: Live chat, the customer app, Halton Housing website via the web portal, Facebook, Email, and telephone.
  • Communicate with customers via email where an email address has been provided to us.
  • Ensure all correspondence we send to customers will be clear and easy to understand, using plain language, avoiding jargon.
  • Be prompt, polite, friendly and helpful, treating all customers fairly and impartially.
  • Have a training and quality monitoring process in place to ensure customers receive a high standard of service when contacting us.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

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Stay up to date with all the latest Halton Housing news here

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