Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.
The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.
We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.
Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.
We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments.
We promise to:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
We will spend hours choosing Christmas gifts, cooking, and decorating our homes ready for the big day. But safety may be one of the last things on our minds as we get caught up in the festivities. However you choose to celebrate this Christmas, it’s important to be aware of the dangers around the home at this time of year.
7 Mins
Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
1 min
Condensation, mould and damp is a major problem to many houses and flats. It can affect your health and can cause damage to furniture and wall plaster.
4 Mins
Legionnaires’ disease is a form of pneumonia you can catch by inhaling droplets of water from things like air conditioning or hot tubs.
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We have put together some helpful advice and guidance to help protect yourself and your home from the weather during the winter months.
6 Mins
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
We have now published our Annual Report for 2018/19. We want to make sure that we are accountable to our customers for how we spend their rent money and how well we perform. The report sets out our performance in a range of key areas, including how we keep our customers safe, how we provide […]
Colleagues at Halton Housing are celebrating after successfully completing a range of Chartered Institute of Housing (CIH) qualifications. Eight colleagues completed level 3 CIH qualifications in Housing/Property Management following hard work and dedication over the past 18 months. The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides […]
Emma Bennett, a Starter Tenancy Officer here at Halton Housing has wonderfully rescued and adopted a neglected dog that was featured on Channel 5 series ‘The Dog Rescuers with Alan Davies‘ aired earlier this week. Emma rescued Floyd the dog from one of our properties following an appalling case of neglect being discovered, where the dog […]
This week, we are supporting the launch of the National Housing Federation’s (NHF) General Election campaign to #FixTheHousingCrisis. The campaign is all about the housing association sector calling on the next government, to work with us to fix the housing crisis for good, by placing housing associations as key partners, regardless of which party wins […]
Our Anti-Social Behaviour and Tenancy Enforcement teams supported Cheshire Police in the early hours of yesterday morning (Wednesday 27th November) to execute a warrant at an address on Brentfield, Widnes. Over one hundred wraps of crack cocaine and heroin, along with cash, cannabis and a large knife were recovered. Two males were arrested; one of […]
Halton Housing’s Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough. Through our Helping Hands initiative we have been able to provide funding of £1000 to support the 2019 Christmas Hamper Project which has taken place of the last 7 years, to help over 150 vulnerable families […]
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