Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.
The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.
We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.
Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.
We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments.
We promise to:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Cuckooing is when a drug dealer takes over the home of a vulnerable person in order to use it as a base for drug dealing.
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We will spend hours choosing Christmas gifts, cooking, and decorating our homes ready for the big day. But safety may be one of the last things on our minds as we get caught up in the festivities. However you choose to celebrate this Christmas, it’s important to be aware of the dangers around the home at this time of year.
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Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
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Condensation, mould and damp is a major problem to many houses and flats. It can affect your health and can cause damage to furniture and wall plaster.
4 Mins
Legionnaires’ disease is a form of pneumonia you can catch by inhaling droplets of water from things like air conditioning or hot tubs.
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
We’re proud to be supporting a new national campaign by the National Housing Federation promoting shared ownership alongside our commercial subsidiary, Open Door. The campaign is designed to raise public awareness of Shared Ownership through a three-year advertising drive, across print, social media, digital to outdoor advertising and there’s a new website which is a first of its kind […]
From April 2020, all housing associations across the country will be able to increase social and affordable rents by CPI*+1% each year, in line with current Government policy. Halton Housing welcomes this new settlement, which we believe strikes the right balance between staying affordable for customers, while also providing financial certainty for us as your […]
We worked alongside Cheshire Police last week (Friday 10th January 2020) to force entry into an address in Ditton following reports from a vulnerable customer that their flat was being used for drug and criminal activity. One male was arrested for possession with intent to supply drugs and theft of a bike. Recent months have […]
Last month, our Debt Recovery (DR) and welfare teams helped one of our customers who was struggling with her health and finances, to receive a back payment of over £11,000! Truly putting our corporate vision of ‘improving people’s lives’ into action. The story: Our customer lives with long term health issues and as a result, […]
We are delighted to have been notified that we have retained our G1 and V1 ratings from the Regulator of Social Housing following an annual stability check. This rating, the highest available from the regulator, demonstrates confidence in our ability to meet financial obligations, financial strengths and strong governance. You can view details of the […]
Nightstop‘s new Community Hub ‘The Way Forward’, in partnership with Halton Housing opened its doors earlier this week. The opening was attended by the Mayor of Halton Margaret Horabin, Marie Wright, Sandra Baker and Cheryl McCabe, Corporate Social Responsibility Officer from Halton Housing. ‘The Way Forward’ Hub is a community space located at 108a Royal […]
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