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Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.

 

Ways to get in touch

The Customer App

The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.

Phone

We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.

Office

Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.

We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments. 

We promise to:

  • Provide customers with a choice of communication methods in how they can contact our Customer Services Team, including: Live chat, the customer app, Halton Housing website via the web portal, Facebook, Email, and telephone.
  • Communicate with customers via email where an email address has been provided to us.
  • Ensure all correspondence we send to customers will be clear and easy to understand, using plain language, avoiding jargon.
  • Be prompt, polite, friendly and helpful, treating all customers fairly and impartially.
  • Have a training and quality monitoring process in place to ensure customers receive a high standard of service when contacting us.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

Have your say on how social housing is alloca...

20th November 2020

Property Pool Plus, the system used to match people with social housing in Halton and the Liverpool City Region has begun a consultation, on how social housing is allocated and are asking tenants and future tenants, residents, landlords and housing associations to have their say. Social housing is allocated through several different ways – considering a […]

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Halton News

Housing Regulator reaffirms top G1/V1 rating ...

18th November 2020

We have retained our top G1/V1 governance and viability rating from the Regulator of Social Housing. The rating, which is the highest possible by the Regulator, shows our ability to meet financial obligations, have an effective governance framework and clearly demonstrate Value for Money. Commenting on retaining the status, Halton Housing Group Chief Executive Liz […]

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Halton News

Three Sails Point coming soon to Widnes

17th November 2020

A partnership between Wirral based Magenta Living and Halton Housing will bring much-needed affordable residential housing to Widnes. Three Sails Point is located near to all the new, exciting amenities, including local leisure and commercial facilities, making this an ideal location near to the waterfront. Three Sails Point on Carter House Way, Widnes will provide […]

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Halton News

Halton Housing supports National Safeguarding...

16th November 2020

This week we are proud to be supporting National Safeguarding Adults Week (16th – 22nd November). Safeguarding is the term we use for how we will keep the most vulnerable people in our communities safe from harm. Research by Action on Elder Abuse suggests that as many as one in eleven older people in the […]

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Halton News

Halton Housing becomes an early adopter of th...

13th November 2020

A total of 70 banks, investors and housing providers including Halton Housing have become early adopters of an industry-led sustainability reporting standard designed to unlock institutional investment to help tackle the UK’s deepening housing crisis. The working group was set up in 2019 in response to concerns ESG investment was being inhibited by the absence […]

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Halton News

Help us celebrate our 15th Anniversary

13th November 2020

Saturday 5th December marks the 15th anniversary of Halton Housing, when 5,500 homes were transferred from Halton Borough Council to Halton Housing Trust as we were known then.  Milestones like these make us reflect on what we’ve achieved and how things have changed since the early days and we’ve certainly come a long way since 2005!.   […]

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