Here at Halton Housing we have a number of different contact methods available for our customers to be able to get in touch with us when they need to.
The App can be downloaded for free to Apple and Android devices. Customers are able to book repairs, view recent repair history, check rent account balance and make payments, log complaints, report ASB and view many other tenancy details via the App.
We have a low-cost call number available 24 hours per day for customers to pay rent efficiently with no wait time.
Customers can use our self-serve kiosks at Waterfront Point, Widnes office from 9am to 5pm, Monday-Friday.
We also have private interview rooms available at Waterfront Point should you need to discuss confidential matters during pre-arranged appointments.
We promise to:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Here you can view our policy on Mobility Scooters in Common Parts of Flatted Blocks.
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We’ve pulled together details of Coronavirus scams that are currently circulating and provide details of what to do if you think you have fallen victim.
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We have put together some help and support options available for people affected by Domestic Abuse during the Coronavirus (Covid-19) crisis.
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Here you can read our policy on identifying, confirming, undertaking and charging for repairs and other items which are the responsibility of customers.
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We have compiled some information to help you navigate the current supermarkets offerings including details of which supermarkets that are still taking orders for delivery and Government support.
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
We are pleased to announce the return of the ‘Unlocking Success’ bursary scheme, available once more to our tenants to support learning opportunities! The Unlocking Success Bursary Scheme is run by the Northern Housing Consortium (a membership body of housing associations and local authorities) and is available to anyone over 16, living in social landlord […]
We are thrilled to announce that we have been shortlisted for two awards at this years Housing Heroes Awards! The annual awards recognise the people that make housing great, and celebrates the unsung heroes whose work has proved more vital than ever, at a time when the sector most needs empathy, support and collaboration. Our […]
We are delighted to announce the appointment of new Board Member Ian Hayhoe. Ian replaces Mark Forrest, who is retiring from the Board after a nine-year tenure. Well known within the business community of Halton, Ian brings over 25 years’ experience in the commercial and finance sectors to our Board. Ian is currently Head of Telesales and Retention Telefonica UK (O2 UK), a Director of Halton and Widnes Chamber of Commerce, Executive Chair […]
We have made two senior appointments to our executive and leadership teams. Debbie Trust-Dickinson has been appointed Chief Transformation Officer (CTO) and Paul Croston will take up the position of Director of Technology, Digital and Data. The appointments have been made as we embark on an ambitious change programme, and as we seek to more […]
Halton Housing is proud to be supporting the National Housing Federation’s Homes at the Heart campaign, including a letter to the Chancellor, Rishi Sunak, as part of Liverpool City Region Combined Authority Housing Associations Group to put social homes at the heart of its plan for social and economic recovery from the coronavirus crisis. We […]
Four colleagues are celebrating after completing their Chartered Institute of Housing (CIH) level 3 qualification. The CIH is the professional body for the housing sector and provides opportunities for learning and improving, championing housing to influence and improve policy and practice. Darcy Mainwaring and Callum Johnson completed their level 3 qualification as part of an […]
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