81%
Of over 55’s said being online makes them feel part of a modern society.
1 in 2
over 55s are now better connected to friends and family.
20%
of our customers now look after themselves better and know more about their health
To help combat the effects of Welfare Reform on both customers and Halton Housing, we launched our Digital First Approach back in April 2014.
"I had worries about using the internet and was especially worried about online security – I didn’t want anyone getting hold of my details or personal information. But Halton Housing have been so helpful, everything’s been explained to me in one-to-one sessions and it’s given me the confidence to get online. They’ve provided me with a free tablet and data and I’m so grateful for the opportunity I’ve been given."
"I like that I no longer have to waste time on the phone and can report any problems on the Customer App, whenever I want – it’s so quick and much easier than I thought it would be."
"I have family in South Africa and its expensive to call his customer l, now I’m online, we’re emailing lots. They’ve already sent me photos of new additions to the family and let me know what they’ve been up to – I’m absolutely thrilled!"
9 out of 10
Housing staff said social interaction between customers improved.
81%
Of over 55’s said being online makes them feel part of a modern society.
1 in 2
over 55s are now better connected to friends and family.
20%
of our customers now look after themselves better and know more about their health
Providing the right information, at the right time, in the right place, 24/7. We provide customers with internet enabled devices. All of this supports our aim to have 90% of our customers accessing services online by 2018.
With transactions costing, £15 in person, £4 via telephone and only 90p online, that could be a saving of £14.00 per transaction. With approx 170,000 transactions being processed per year.
£2.4 million
We will have to collect up to 65% of our income that is currently paid directly to us. To do this we can either employ more people or we can focus our existing resources.
We have developed a product in partnership with O2 whereby for each connection made, £45 is provided into a hardware fund towards customer devices or other O2 product/services. Under this
deal for £5 per month you can get 1GB of data.
If you work for a housing provider and would like to find out more about this product, get in touch!
Want to find out how a Digital First approach could help your organisation?
We hold a limited number of Taster Sessions throughout the year. These provide an insight into our digital journey and commitment to innovation; the services we’ve developed, the internal structures we’ve adapted, the infrastructure we’ve put in place and the cultural shift we’ve made in order to achieve our aim of getting 90% of our customers accessing online services.
OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]
Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the orgnisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace. It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]
Waterfront Point, the HQ of Halton Housing has been recognised as one of the best workplaces in the north of England at the annual British Council for Offices (BCO) regional property sector awards. On Thursday 3rd May, Halton Housing won the Corporate Workplace Award at the British Council of Offices’ UK Awards. The award recognises […]
Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]
On Thursday 12th April, the remaining properties on the Victoria House development, located on Holloway Road, higher Runcorn were completed and handed over to Halton Housing. The £2.9 million project was grant funded by the HCA (Homes and Communities Agency) and has seen the creation of 28 new homes on Holloway and has involved the […]
Halton Housing Trust Ltd (HHT) has converted itself from a Company registered with Companies House and the Charity Commission into a Community Benefit Society registered with the Financial Conduct Authority (FCA). Halton Housing has converted in to a charitable Community Benefit Society (CBS) because of the financial benefits of conversion and the nature of CBSs, […]
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