81%
Of over 55’s said being online makes them feel part of a modern society.
1 in 2
over 55s are now better connected to friends and family.
20%
of our customers now look after themselves better and know more about their health
Our Digital First Approach was first introduced in April 2014. We adopted this approach with the aim of helping to combat the effects of Welfare Reform on both customers and Halton Housing.
"I had worries about using the internet and was especially worried about online security – I didn’t want anyone getting hold of my details or personal information. But Halton Housing have been so helpful, everything’s been explained to me in one-to-one sessions and it’s given me the confidence to get online. They’ve provided me with a free tablet and data and I’m so grateful for the opportunity I’ve been given."
"I like that I no longer have to waste time on the phone and can report any problems on the Customer App, whenever I want – it’s so quick and much easier than I thought it would be."
"I have family in South Africa and its expensive to call his customer l, now I’m online, we’re emailing lots. They’ve already sent me photos of new additions to the family and let me know what they’ve been up to – I’m absolutely thrilled!"
9 out of 10
Housing staff said social interaction between customers improved.
81%
Of over 55’s said being online makes them feel part of a modern society.
1 in 2
over 55s are now better connected to friends and family.
20%
of our customers now look after themselves better and know more about their health
Providing the right information, at the right time, in the right place, 24/7. We provide customers with internet enabled devices. All of this supports our aim to have 90% of our customers accessing services online by 2018.
With transactions costing, £15 in person, £4 via telephone and only 90p online, that could be a saving of £14.00 per transaction. With approx 170,000 transactions being processed per year.
£2.4 million
We will have to collect up to 65% of our income that is currently paid directly to us. To do this we can either employ more people or we can focus our existing resources.
We have developed a product in partnership with O2 whereby for each connection made, £45 is provided into a hardware fund towards customer devices or other O2 product/services. Under this
deal for £5 per month you can get 1GB of data.
If you work for a housing provider and would like to find out more about this product, get in touch!
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]
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Waterfront Point, the HQ of Halton Housing has been recognised as one of the best workplaces in the north of England at the annual British Council for Offices (BCO) regional property sector awards. On Thursday 3rd May, Halton Housing won the Corporate Workplace Award at the British Council of Offices’ UK Awards. The award recognises […]
Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]
On Thursday 12th April, the remaining properties on the Victoria House development, located on Holloway Road, higher Runcorn were completed and handed over to Halton Housing. The £2.9 million project was grant funded by the HCA (Homes and Communities Agency) and has seen the creation of 28 new homes on Holloway and has involved the […]
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