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Halton Housing OD3

Our Direction (OD3)

We are now in the second year of OD3 – our 3 year corporate plan.

Building on the strong foundation of 2019/2020, we’re about to embark on the next exciting phase of our strategy – ‘Driving our future’.

Customers remain at the heart of all we do, but we will continue to innovate, maintain a strong focus on our homes (and build new ones), and further strengthen our position and reputation as a landlord of choice in the borough and beyond.

Underpinning everything is our corporate vision: Improving People’s Lives.

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together with tenants
Halton News

Working “Together with Tenants”

1st March 2021

We’ve signed up to the National Housing Federation’s “Together with Tenants Charter”. As your landlord, we work hard to create a positive relationship with all our customers. We are not here just to provide safe, decent and affordable homes – we want to engage with you to make sure that we are providing services and […]

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Alan smith director of customer experience
Halton News

Halton Housing appoints new Director of Custo...

1st March 2021

We have appointed Alan Smith as our new Director of Customer Experience. Alan brings a wealth of experience with him to Halton Housing, having held a variety of senior roles in a range of public and private sector organisations including the NHS and more recently an exam board. Chief Operations and Transformation Officer, Debbie Trust-Dickinson […]

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friendlyfebruary (1)
Halton News

#FriendlyFebruary check-in calls to customers

12th February 2021

During February, we are trying to contact as many of our older customers as possible who live alone. We’re calling it #FriendlyFebruary. Our intent is to make a social telephone call to them just to find out how they are managing during this difficult lockdown period and to offer some support or signpost them to […]

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Halton News

Number 1 Digital Housing Provider Award

11th February 2021

Halton Housing has beaten off strong competition in the sector to be judged the number one digital housing provider in Housing Digital‘s Top 30! The award aimed to identify the 30 top digitally-enabled social housing providers (of all sizes) who could demonstrate they are at the forefront of digital initiatives and transformation in the sector; […]

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Halton News

Get ready for Census 2021 – Shape the futur...

9th February 2021

In partnership with the housing providers Liverpool City Region group, we are supporting Census 2021. The census is a survey that happens every 10 years and provides detailed information about our society.  It gives us a snapshot of all the people and households in England and Wales.   How will the census make a difference to me?  By taking part, you can help inform […]

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Halton Housing 5 apprentices
Halton News

Building the future this National Apprentices...

8th February 2021

We are celebrating the 14th annual National Apprenticeship Week, taking place from 8th to 14th February.  ‘Build the Future’ is the theme which aims to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.  Throughout the week we will be sharing stories, experiences and insights from our current apprentices […]

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