Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Meet Our People

Our people sit at the heart of Halton Housing.  They are key to improving people’s lives by delivering our services to customers.

Improving people's lives

Our employees range from maintenance technicians ensuring your homes are heated, welfare officers who can guide you through benefit changes, housing options who match homes to your needs as well as disruptors who research new technology we could use in your homes.

We employ over

330

talented people

colleagues from our customer team have completed CIH qualifications

What do our employees think

Hear from a cross section of our employees

JP

I started as an apprentice and have been able to progress through the business. Being involved in innovation and being able to improve the business gives me a real buzz that I honestly can’t describe. The vision of what the organisation should be has made a very big impact on the way everyone works and the culture which very unique for the housing sector. Since day one I have loved my job and I honestly never want to leave.

Jonathan Provost, Disruption Officer

Meet Our Leadership Team

The senior management team is led by Liz Haworth, Group Chief Executive, who is supported by a Deputy Group Chief Executive and seven directors.

Group Chief Executive at Halton Housing Liz

Liz Haworth

Halton Housing Group Chief Executive

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

@LizHaworth_hh
Group Chief Executive at Halton Housing Liz

Liz Haworth

Halton Housing Group Chief Executive

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

@LizHaworth_hh
Neil McGrath in housing

Neil McGrath

Deputy Group Chief Executive & Chief Financial Officer

Neil leads the business services functions, growth, finance as well as our commercial arm, Open Door.

Neil McGrath in housing

Neil McGrath

Deputy Group Chief Executive & Chief Financial Officer

Neil leads the business services functions, growth, finance as well as our commercial arm, Open Door.

Debbie Trust-Dickinson

Debbie Trust-Dickinson

Interim Chief Operating Officer

Debbie oversees the programme of work arising from our recent IT review, the next phase of our Customeyes programme, our repairs service and ensuring that our compliance processes and systems are robust.

Connect with Debbie on LinkedIn
Debbie Trust-Dickinson

Debbie Trust-Dickinson

Interim Chief Operating Officer

Debbie oversees the programme of work arising from our recent IT review, the next phase of our Customeyes programme, our repairs service and ensuring that our compliance processes and systems are robust.

Connect with Debbie on LinkedIn
Natalie O’Hara

Natalie O’Hara

Director of People

Natalie leads on Human Resources and Organisational Development, looking after our 330 colleagues, recruiting and retaining people with the right skills to deliver our services.

@HaraNatalie Connect with Natalie on LinkedIn
Natalie O’Hara

Natalie O’Hara

Director of People

Natalie leads on Human Resources and Organisational Development, looking after our 330 colleagues, recruiting and retaining people with the right skills to deliver our services.

@HaraNatalie Connect with Natalie on LinkedIn
Sue Smith

Sue Smith

Director of Finance & Assurance

Sue leads on finance, performance, governance and assurance, keeping Halton Housing running financially on track.

@suesmith_hh Connect with Sue on LinkedIn
Sue Smith

Sue Smith

Director of Finance & Assurance

Sue leads on finance, performance, governance and assurance, keeping Halton Housing running financially on track.

@suesmith_hh Connect with Sue on LinkedIn
Paul Mullane Halton Housing Director of Development

Paul Mullane

Director of Development & Growth

Paul looks after the development of new homes, delivering our ambitious plan to build and acquire 1,000 new homes covering a whole market housing offer.

@paulm_HHT ‏
Paul Mullane Halton Housing Director of Development

Paul Mullane

Director of Development & Growth

Paul looks after the development of new homes, delivering our ambitious plan to build and acquire 1,000 new homes covering a whole market housing offer.

@paulm_HHT ‏

Pauline Jones

Director of Customers

Customers are our key focus. Pauline leads on listening to our customers’ voice, and delivering services that are accessible, perform well, and provide value for money.

Pauline Jones

Director of Customers

Customers are our key focus. Pauline leads on listening to our customers’ voice, and delivering services that are accessible, perform well, and provide value for money.

Rob Poole, slider quote 3

Rob Poole

Managing Director Open Door

Taking charge of our commercial entity OSUK, Rob and his team manage a number of private properties with various tenures across the North West.

Connect with Rob on LinkedIn
Rob Poole, slider quote 3

Rob Poole

Managing Director Open Door

Taking charge of our commercial entity OSUK, Rob and his team manage a number of private properties with various tenures across the North West.

Connect with Rob on LinkedIn
Scott Murray

Scott Murray

Director of Homes

Scott heads up the homes and property services directorate, ensuring customers are safe and their homes are fit for the future.

Scott Murray

Scott Murray

Director of Homes

Scott heads up the homes and property services directorate, ensuring customers are safe and their homes are fit for the future.

Our Teams

We have a variety of teams which come together and deliver our services. From bringing an empty property back to life ready to let, offering welfare benefit advice or developing technology systems to keep the organisation running we have a wealth of talent here.

Clive Deadman Halton Housing Group Board Chair

Board Members

Our Board Members guide the strategic direction of Halton Housing; they come from a variety of different backgrounds, and each bring specific skills and knowledge to our Board.

Gary making a decision

Business Improvement

As the organisation improves and makes process changes, business improvement ensures our systems, policies and procedures are aligned to deliver the best service possible.

Halton Housing Development and Growth Team - August 2019

Development & Growth

Our Development Team has an exciting programme of new homes either being built and/or at planning stage. Over recent years the team have delivered an extensive portfolio of new build properties as part of our expanding development programme, and are always on the lookout for new build opportunities.

annual report

Finance & Assurance

This team keep the business on track, from managing the company accounts, analysing business performance and ensuring all activities are within governance and regulatory guidelines.

welfare

Housing Services

Filling vacant homes with customers, offering extra tenancy support to customers who need it, welfare and benefit advice and anti-social behaviour officers make up this team.

HR

Human Resources

The human resources team look after 330 plus, Halton Housing employees. They manage all new employees from attracting the right candidate to recruitment and induction.

ICT

ICT

The team manage and develop systems to allow employees to work flexibly and deliver services from any location. The disruption team are always looking for new technology to improve services and how people use their homes.

Group Chief Executive at Halton Housing Liz

Leadership Team

The senior management team is led by Liz Haworth, Group Chief Executive, who is supported by a Deputy Chief Executive, a Chief Operating Officer and seven directors.

Marketing and Communications Officer

Marketing & Communications Team

Our team design campaigns for customers using a number of channels and methods. From award writing, to tweets we keep communication flowing.

PS

Property Services

Maintaining homes, undertaking repairs, bringing homes back to good standards and making adaptations to home our property services team have everything covered.

Tenancy Support Team

Tenancy Support Team

Part of the Housing Services department, our Tenancy Support Team help some of our most vulnerable customers. The Tenancy Support Team offer our customers support on a variety of levels, dependent on the need, from hands on support for up to 12 months right down to a ‘helping hand’ where support is provided for up to 6 weeks.

Careers at Halton Housing

As we grow and adapt we are always looking for new people to join our team in a variety of roles. Take a look at our vacancies or following us on social media for more information.

Future of Work Session
Waterfront Point
benefit advice
Ingrid Fife

Our Culture

You may have heard it before but no two days are the same here. We have strong values and key behaviours that we expect employees to demonstrate. In reward our people work in a forward thinking and open environment where they are encouraged to challenge the norm and work flexibly and importantly – have fun. Our working space, Waterfront Point, is significant in defining the type of organisation we are and strive to be, flexible, innovative and agile.

Search Vacancies

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Halton Housing
Halton News

Halton Housing appoint new Chief Operating Of...

30th November 2018

Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]

find out more
Board Member Job
Halton News

OSUK (Open Door) Board Member vacancy

3rd October 2018

OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]

find out more
Time to Change
Halton News

Halton Housing sign up to Time to Change

22nd May 2018

Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the organisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace.  It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]

find out more
Best places to work - office
Halton News

Waterfront Point hailed top workplace at BCO ...

4th May 2018

Waterfront Point, the HQ of Halton Housing has been recognised as one of the best workplaces in the north of England at the annual British Council for Offices (BCO) regional property sector awards. On Thursday 3rd May, Halton Housing won the Corporate Workplace Award at the British Council of Offices’ UK Awards. The award recognises […]

find out more
Welfare Benefit Money Advice Team
Halton News

HH’s Welfare Benefit and Money Advice T...

26th April 2018

Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]

find out more
#TeamMo
Halton News

Halton Housing raises more than £3000 for Ta...

20th March 2018

Last week Halton Housing staff hosted a trio of events to raise funds and awareness for Target Ovarian Cancer. Halton Housing’s triathlon of events included a treadmill relay, then later in the day 25 members of Halton Housing staff and 3 dog companions put on their hiking boots for a woodland walk. And finally, the […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24