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Meet Our People

Our people sit at the heart of Halton Housing.  They are key to improving people’s lives by delivering our services to customers.

Improving people's lives

Our employees range from maintenance technicians ensuring your homes are heated, welfare officers who can guide you through benefit changes, housing options who match homes to your needs as well as disruptors who research new technology we could use in your homes.

We employ over

330

talented people

colleagues from our customer team have completed CIH qualifications

What do our employees think

Halton has a brilliant culture. Everybody is always smiling, and you really can talk to anyone. Everyone is willing to help and support you. I’ve learnt so much from my team and colleagues.

Callum, Housing Apprentice

Meet Our Leadership Team

The senior management team is led by Liz Haworth, Group Chief Executive, who is supported by a Deputy Group Chief Executive and seven directors.

Group Chief Executive at Halton Housing Liz

Liz Haworth

Halton Housing Group Chief Executive

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

@LizHaworth_hh
Group Chief Executive at Halton Housing Liz

Liz Haworth

Halton Housing Group Chief Executive

Liz leads the organisation to deliver our ambitious OD3 strategy, positioning Halton as a landlord of choice whilst fulfilling our vision of improving people’s lives.

@LizHaworth_hh
Neil McGrath in housing

Neil McGrath

Deputy Group Chief Executive & Chief Financial Officer

Neil leads the business services functions, growth, finance as well as our commercial arm, Open Door.

Neil McGrath in housing

Neil McGrath

Deputy Group Chief Executive & Chief Financial Officer

Neil leads the business services functions, growth, finance as well as our commercial arm, Open Door.

Debbie Trust-Dickinson

Debbie Trust-Dickinson

Chief Transformation Officer

Debbie oversees the next iteration of our digital offer, creating the IT infrastructure required to support the future needs of the business, developing and strengthening brand and reputation, and driving the organisation’s people strategy with a focus on leadership, talent, wellbeing and culture

https://twitter.com/Debbie_TD1 Connect with Debbie on LinkedIn
Debbie Trust-Dickinson

Debbie Trust-Dickinson

Chief Transformation Officer

Debbie oversees the next iteration of our digital offer, creating the IT infrastructure required to support the future needs of the business, developing and strengthening brand and reputation, and driving the organisation’s people strategy with a focus on leadership, talent, wellbeing and culture

https://twitter.com/Debbie_TD1 Connect with Debbie on LinkedIn
Natalie O’Hara

Natalie O’Hara

Director of People

Natalie leads on Human Resources and Organisational Development, looking after our 330 colleagues, recruiting and retaining people with the right skills to deliver our services.

@HaraNatalie Connect with Natalie on LinkedIn
Natalie O’Hara

Natalie O’Hara

Director of People

Natalie leads on Human Resources and Organisational Development, looking after our 330 colleagues, recruiting and retaining people with the right skills to deliver our services.

@HaraNatalie Connect with Natalie on LinkedIn
Sue Smith

Sue Smith

Director of Finance & Assurance

Sue leads on finance, performance, governance and assurance, keeping Halton Housing running financially on track.

@suesmith_hh Connect with Sue on LinkedIn
Sue Smith

Sue Smith

Director of Finance & Assurance

Sue leads on finance, performance, governance and assurance, keeping Halton Housing running financially on track.

@suesmith_hh Connect with Sue on LinkedIn
Paul Mullane Halton Housing Director of Development

Paul Mullane

Director of Development & Growth

Paul looks after the development of new homes, delivering our ambitious plan to build and acquire 1,000 new homes covering a whole market housing offer.

@paulm_HHT ‏
Paul Mullane Halton Housing Director of Development

Paul Mullane

Director of Development & Growth

Paul looks after the development of new homes, delivering our ambitious plan to build and acquire 1,000 new homes covering a whole market housing offer.

@paulm_HHT ‏

Pauline Jones

Director of Customers

Customers are our key focus. Pauline leads on listening to our customers’ voice, and delivering services that are accessible, perform well, and provide value for money.

Pauline Jones

Director of Customers

Customers are our key focus. Pauline leads on listening to our customers’ voice, and delivering services that are accessible, perform well, and provide value for money.

Rob Poole, slider quote 3

Rob Poole

Managing Director Open Door

Taking charge of our commercial entity OSUK, Rob and his team manage a number of private properties with various tenures across the North West.

Connect with Rob on LinkedIn
Rob Poole, slider quote 3

Rob Poole

Managing Director Open Door

Taking charge of our commercial entity OSUK, Rob and his team manage a number of private properties with various tenures across the North West.

Connect with Rob on LinkedIn
Scott Murray

Scott Murray

Director of Homes

Scott heads up the homes and property services directorate, ensuring customers are safe and their homes are fit for the future.

Scott Murray

Scott Murray

Director of Homes

Scott heads up the homes and property services directorate, ensuring customers are safe and their homes are fit for the future.

Paul croston

Paul Croston

Director of Technology, Digital and Data (From 13th July 2020)

Paul will help keep Halton at the forefront of digital and innovation, leading on the delivery of a refreshed IT strategy focussing on ensuring core systems are fit for the future, optimising the digital experience for customers and colleagues, managing data as a strategic asset and enabling intelligence-led decision making and a pre-emptive service model.

https://twitter.com/paulcroston Connect with Paul on LinkedIn
Paul croston

Paul Croston

Director of Technology, Digital and Data (From 13th July 2020)

Paul will help keep Halton at the forefront of digital and innovation, leading on the delivery of a refreshed IT strategy focussing on ensuring core systems are fit for the future, optimising the digital experience for customers and colleagues, managing data as a strategic asset and enabling intelligence-led decision making and a pre-emptive service model.

https://twitter.com/paulcroston Connect with Paul on LinkedIn

Our Teams

We have a variety of teams which come together and deliver our services. From bringing an empty property back to life ready to let, offering welfare benefit advice or developing technology systems to keep the organisation running we have a wealth of talent here.

Clive Deadman Halton Housing Group Board Chair

Board Members

Our Board Members guide the strategic direction of Halton Housing; they come from a variety of different backgrounds, and each bring specific skills and knowledge to our Board.

Gary making a decision

Business Improvement

As the organisation improves and makes process changes, business improvement ensures our systems, policies and procedures are aligned to deliver the best service possible.

Halton Housing Development and Growth Team - August 2019

Development & Growth

Our Development Team has an exciting programme of new homes either being built and/or at planning stage. Over recent years the team have delivered an extensive portfolio of new build properties as part of our expanding development programme, and are always on the lookout for new build opportunities.

annual report

Finance & Assurance

This team keep the business on track, from managing the company accounts, analysing business performance and ensuring all activities are within governance and regulatory guidelines.

welfare

Housing Services

Filling vacant homes with customers, offering extra tenancy support to customers who need it, welfare and benefit advice and anti-social behaviour officers make up this team.

HR

Human Resources

The human resources team look after 330 plus, Halton Housing employees. They manage all new employees from attracting the right candidate to recruitment and induction.

ICT

ICT

The team manage and develop systems to allow employees to work flexibly and deliver services from any location. The disruption team are always looking for new technology to improve services and how people use their homes.

Group Chief Executive at Halton Housing Liz

Leadership Team

The senior management team is led by Liz Haworth, Group Chief Executive, who is supported by a Deputy Chief Executive, a Chief Operating Officer and seven directors.

Marketing and Communications Officer

Marketing & Communications Team

Our team design campaigns for customers using a number of channels and methods. From award writing, to tweets we keep communication flowing.

PS

Property Services

Maintaining homes, undertaking repairs, bringing homes back to good standards and making adaptations to home our property services team have everything covered.

Tenancy Support Team

Tenancy Support Team

Part of the Housing Services department, our Tenancy Support Team help some of our most vulnerable customers. The Tenancy Support Team offer our customers support on a variety of levels, dependent on the need, from hands on support for up to 12 months right down to a ‘helping hand’ where support is provided for up to 6 weeks.

Careers at Halton Housing

As we grow and adapt we are always looking for new people to join our team in a variety of roles. Take a look at our vacancies or following us on social media for more information.

Future of Work Session
Waterfront Point
benefit advice
Ingrid Fife

Our Culture

You may have heard it before but no two days are the same here. We have strong values and key behaviours that we expect employees to demonstrate. In reward our people work in a forward thinking and open environment where they are encouraged to challenge the norm and work flexibly and importantly – have fun. Our working space, Waterfront Point, is significant in defining the type of organisation we are and strive to be, flexible, innovative and agile.

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