Neil McGrath
Interim Chief Executive
Neil leads the business services functions, HR, organisational development, growth, finance as well at the commercial arm Open Door.
Our people sit at the heart of Halton Housing. They are key to improving people’s lives by delivering our services to customers.
Our employees range from maintenance technicians ensuring your homes are heated, welfare officers who can guide you through benefit changes, housing options who match homes to your needs as well as disruptors who research new technology we could use in your homes.
Hear from a cross section of our employees
I have watched us evolve to become the trail blazers we are today. This has cascaded to the workforce making everyone proud to be part of the organisation
I started as an apprentice and have been able to progress through the business. Being involved in innovation and being able to improve the business gives me a real buzz that I honestly can’t describe. The vision of what the organisation should be has made a very big impact on the way everyone works and the culture which very unique for the housing sector. Since day one I have loved my job and I honestly never want to leave.
The senior management team is led by Nick Atkin, Group Chief Executive, who is supported by a Deputy Group Chief Executive and seven directors.
Neil leads the business services functions, HR, organisational development, growth, finance as well at the commercial arm Open Door.
Neil leads the business services functions, HR, organisational development, growth, finance as well at the commercial arm Open Door.
Nic joined Halton’s Executive Team in June 2018. Nic’s role at Halton Housing is to look at our customer service offering and how our services are delivered to our customers.
Connect with Nicole on LinkedIn Nic joined Halton’s Executive Team in June 2018. Nic’s role at Halton Housing is to look at our customer service offering and how our services are delivered to our customers.
Connect with Nicole on LinkedIn
The Human Resources Team look after 330 employees, they manage all new employees from attracting the right candidate to recruitment and induction.
@HaraNatalie Connect with Natalie on LinkedIn The Human Resources Team look after 330 employees, they manage all new employees from attracting the right candidate to recruitment and induction.
@HaraNatalie Connect with Natalie on LinkedIn
Carole’s teams head up the Digital First movement, keep the organisation working flexibly and manage Halton’s social media profiles and online platforms. Carole’s teams also help people apply for, and successfully move in to their Halton Housing home, and help our customers manage their tenancy effectively.
@CaroleG_hh Connect with Carole on LinkedIn Carole’s teams head up the Digital First movement, keep the organisation working flexibly and manage Halton’s social media profiles and online platforms. Carole’s teams also help people apply for, and successfully move in to their Halton Housing home, and help our customers manage their tenancy effectively.
@CaroleG_hh Connect with Carole on LinkedIn
Sue heads up the finance, performance, governance and assurance team to keep Halton Housing running on track.
@suesmith_hh Connect with Sue on LinkedIn Sue heads up the finance, performance, governance and assurance team to keep Halton Housing running on track.
@suesmith_hh Connect with Sue on LinkedIn
Paul brought development to Halton in 2010, and continues to find new areas to build and grow on in Halton.
@paulm_HHT Paul brought development to Halton in 2010, and continues to find new areas to build and grow on in Halton.
@paulm_HHT 
Pauline is the Director of Housing here at Halton Housing and looks after all of our housing services teams.
Pauline is the Director of Housing here at Halton Housing and looks after all of our housing services teams.
Taking charge of our commercial entity, Rob and the team manage a number of private properties with various tenures across the North West.
Connect with Rob on LinkedIn Taking charge of our commercial entity, Rob and the team manage a number of private properties with various tenures across the North West.
Connect with Rob on LinkedIn
Paul heads up the Property Services side of the things here at Halton Housing. The teams Paul looks after are responsible for property repairs and day to day maintenance.
Paul heads up the Property Services side of the things here at Halton Housing. The teams Paul looks after are responsible for property repairs and day to day maintenance.
We have a variety of teams which come together and deliver our services. From bringing an empty property back to life ready to let, offering welfare benefit advice or developing technology systems to keep the organisation running we have a wealth of talent here.
Our Board Members guide the strategic direction of Halton Housing; they come from a variety of different backgrounds, and each bring specific skills and knowledge to our Board.
As the organisation improves and makes process changes, business improvement ensures our systems, policies and procedures are aligned to deliver the best service possible.
Our Development Team has an exciting programme of new homes either being built and/or at planning stage. Over recent years the team have delivered an extensive portfolio of new build properties as part of our expanding development programme, and are always on the lookout for new build opportunities.
This team keep the business on track, from managing the company accounts, analysing business performance and ensuring all activities are within governance and regulatory guidelines.
Filling vacant homes with customers, offering extra tenancy support to customers who need it, welfare and benefit advice and anti-social behaviour officers make up this team.
The human resources team look after 330 plus, Halton Housing employees. They manage all new employees from attracting the right candidate to recruitment and induction.
The team manage and develop systems to allow employees to work flexibly and deliver services from any location. The disruption team are always looking for new technology to improve services and how people use their homes.
The senior management team is led by Nick Atkin, Group Chief Executive, who is supported by a Deputy Chief Executive and seven directors.
Our team design campaigns for customers using a number of channels and methods. From award writing, to tweets we keep communication flowing.
Maintaining homes, undertaking repairs, bringing homes back to good standards and making adaptations to home our property services team have everything covered.
Part of the Housing Services department, our Tenancy Support Team help some of our most vulnerable customers. The Tenancy Support Team offer our customers support on a variety of levels, dependent on the need, from hands on support for up to 12 months right down to a ‘helping hand’ where support is provided for up to 6 weeks.
As we grow and adapt we are always looking for new people to join our team in a variety of roles. Take a look at our vacancies or following us on social media for more information.
You may have heard it before but no two days are the same here. We have strong values and key behaviours that we expect employees to demonstrate. In reward our people work in a forward thinking and open environment where they are encouraged to challenge the norm and work flexibly and importantly – have fun. Our working space, Waterfront Point, is significant in defining the type of organisation we are and strive to be, flexible, innovative and agile.
Search VacanciesThe pages below offer more information on the way we work at Halton Housing, take some time to find out more.
Our Board Members guide the strategic direction of Halton Housing
Our corporate strategy in a snap shot, a clear vision, five priorities, two principles, customer personas and six behaviours
Our corporate strategy, Our Direction OD2.0 guides our improving people’s lives vision, we have six performance indicators which are monitored by Board
We undertake a range of activities in our community and wider industry to continue the improving lives vision
Information on how we deliver over 80% of our customer transactions digitally
Would you like to work at Halton Housing? Find out more here
We want your feedback! The National Housing Federation is a membership body for housing associations in England. The National Housing Federation (also known as NHF) association members collectively provide two and a half million homes for more than 6 million people. By working with its association members, the NHF have put together a draft plan […]
Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]
OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]
Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the organisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace. It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]
Waterfront Point, the HQ of Halton Housing has been recognised as one of the best workplaces in the north of England at the annual British Council for Offices (BCO) regional property sector awards. On Thursday 3rd May, Halton Housing won the Corporate Workplace Award at the British Council of Offices’ UK Awards. The award recognises […]
Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]
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