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Our Performance

The measures below demonstrate how we have performed against our six Our Direction OD3 priorities.

KPI

Complaints

Customer complaint levels

We try to provide the best possible service at all times, but sometimes we appreciate things go wrong. We monitor our complaints levels carefully to make sure we're always improving our services.

Performance

55

Target

40

Trend

KPI

Compliments

Customer Compliments

The number of compliments received this month.

Performance

37

Target

-

Trend

KPI

Customer Satisfaction

The % of customers who said they were satisfied with our services in a recent survey.

Performance

81.73%

Target

88%

Trend

KPI

Tenancy Sustainability

The % of customers who have successfully maintained their tenancy this month

Performance

98.95%

Target

98.83%

Trend

KPI

Income Recovery

Rental income collected this month

Including arrears brought forward from previous years

Performance

£1,068,103

Target

£1,098,369

Trend

KPI

Liquidity

How far into the future we have funds available to fund all revenue and capital expenditure.

Performance

30 months

Target

24 months

KPI

Loan Covenant Compliance (Interest cover)

A measure of the level of surplus we generate against our interest payments.

Performance

124.53%

Target

115%

KPI

Loan Covenant Compliance (Net debt per unit)

The amount of debt against the number of properties we own.

Performance

£18,944

Target

£24,000

KPI

Loan Covenant Compliance (OSUK)

The level of on lending by Halton Housing to OSUK.

Performance

£26.54m

Target

£31m

KPI

New Homes Delivered

Net new homes generating income for Halton Housing.

Performance

1

Target

18

KPI

Pipeline of New Homes Secured

Future new build homes

The number of homes we have either secured planning to build or are in the process of securing planning.

Performance

85

Target

85

KPI

OSUK (Return on Investment)

The return on investment to Halton Housing from OSUK.

Performance

5.28%

Target

5.2%

KPI

Number of Unsold Homes

New homes built by Halton Housing that have not yet been sold during this month.

Performance

2

Target

-

KPI

Colleague Retention

The % of employees we have retained during this month.

Performance

99.39%

Target

98.33%

Trend

KPI

Colleague Satisfaction

The % of employees who would recommend Halton Housing as an employer.

Performance

63.64%

Target

85%

Trend

KPI

Colleague Sickness Absence

The number of working days we have lost due to employe sickness during this month.

Performance

0.96 days

Target

1.08 days

Trend

KPI

Repairs Completed Right First Time

The % of repairs which have been completed by Halton Housing during our first attempt.

Performance

83.05%

Target

86%

Trend

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Gas Safety Week 2019

17th September 2019

Halton Housing is proud to be supporting Gas Safety Week 2019 raising awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. Here at Halton Housing, we want to ensure all of our customers are GAS SAFE! It’s best to be gas safe than […]

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thermal performance of a home
Halton News

Halton helping to transform how thermal perfo...

5th September 2019

Halton Housing has partnered with three leading UK universities to develop, test and demonstrate technologies that measure the thermal performance of homes using smart meters and other data.   Following a competition, The Department for Business, Energy and Industrial Strategy’s (BEIS) Smart Meter Enabled Thermal Efficiency Ratings (SMETER) contract for Technical Assessment was successfully awarded to […]

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Halton Housing wards funding to cheshire police
Halton News

Helping Hands Provides Funding to Cheshire Po...

3rd September 2019

Halton Housing were delighted to provide funding support to this summer’s Victoria Park Experience (VPX).  The annual event took place on Thursday 15th August at Victoria Park in Widnes providing free entertainment to over 10000 young people from across Widnes and surrounding areas.  VPX was part-funded by Halton Housing’s Helping Hands Fund, following a successful application from Cheshire Police with £1800 being awarded to help support the […]

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Competitions

A Double Win for Dovedale Court

28th August 2019

We would like to congratulate Dovedale Court Tenant and Resident Group on winning the Halton Housing 2019 Communal Garden Competition. The winners were chosen by Halton Housings’ Customer Forum and have been awarded £30 worth of Love2Shop vouchers. The beautifully maintained communal gardens are managed by Dovedale Court Tenant and Resident Group. Clive Odley, The […]

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Grange Community Forum
Halton News

Grange Community Forum Awarded £1250

21st August 2019

We are pleased to announce that Grange Community forum has been awarded the Annual Grant and Development Grant receiving a total of £1250. This fantastic group put on many events throughout the year, including; x2 children’s events, an Easter event and a Halloween event. These events have an entertainer, balloon modeller, face painter and tattoo […]

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Halton News

Halton Housing Appoints New Board Chair

16th August 2019

Halton Housing has today announced that Clive Deadman is to be appointed as Group Board Chair at the company’s AGM on September 19th, 2019 He takes over from Ingrid Fife, who is stepping down after 10 years in the role. Clive’s background is in private equity, and he has held senior leadership roles in a […]

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