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Our Performance

The measures below demonstrate how we have performed against our six Our Direction OD3 priorities.

KPI

Complaints

Number of complaints received this month.

Performance

42

Target

75

Trend

KPI

Compliments

Number of compliments received this month.

Performance

40

Target

-

Trend

KPI

Customer Satisfaction

The % of customers who said they were satisfied with our services in a recent survey.

Performance

78%

Target

83%

Trend

KPI

Void Rent Loss

How much rental income has been lost through our homes being vacant.

Performance

£61,273

Target

£61,668

Trend

KPI

Income Recovery

% of employee engagement

Performance

£1,241,659

Target

£1,264,017

Trend

KPI

New Homes Delivered

Net new homes generating income for Halton Housing.

Performance

31

Target

34

Trend

KPI

Pipeline of New Homes Secured

The number of homes we have either secured planning to build or are in the process of securing planning.

Performance

61

Target

372

Trend

KPI

OSUK - Return on Investment

The return on investment to Halton Housing from OSUK.

Performance

4.93%

Target

5%

Trend

KPI

Unsold Homes

New homes built by Halton Housing that have not yet been sold during this month.

Performance

£278,000

Target

£500,000

Trend

KPI

Colleague Satisfaction

Performance

81.7%

Target

80%

Trend

KPI

Colleague Sickness Absence

The number of working days we have lost due to employe sickness during this month.

Performance

2.4 days

Target

2.67 days

Trend

KPI

Repairs Completed Right First Time

The % of repairs which have been completed by Halton Housing during our first attempt.

Performance

86.96%

Target

86%

Trend

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