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If you have any trouble using our website with certain web browsers or other software like screen readers, we want to help.

Customer feedback is important to us. If you discover a part of our website that has been difficult to use, please let us know by emailing the Communications team.

Text to speech, translations and dyslexia software

We want to give all our website visitors the best possible experience – and reduce barriers between our content and all our audiences.

Our ‘Browse Aloud’ feature adds speech, reading, and translation to our website facilitating access and participation for people with:

  • Dyslexia
  • Low Literacy
  • Speak English as a Second Language
  • Mild visual impairments.

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. This site has been designed so that these settings can be changed at your convenience.

On a PC to increase or decrease the magnification of pages, press Ctrl and ‘+’ to zoom in, and press Ctrl and ‘-‘ to zoom out. Press Ctrl + 0 to return to the default size.

On a Mac to increase or decrease the magnification of pages , press ⌘ and ‘+’ to zoom in, or ⌘ and ‘-‘ to zoom out. To return the text to its original size, press ⌘ + 0.

For further advice on changing accessibility settings, take a look at the BBC’s accessibility pages.

You can choose your operating system (e.g Windows), your Browser (e.g Internet Explorer) and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.

Documents hosted on this website

If you require documents hosted on this website in an alternative format, i.e. easy read, large text, audio, Braille or an alternative language please contact the Communications team on 0303 333 0101 or email communications@haltonhousing.org.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Govern our future: Could you be our new Board...

30th March 2020

We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]

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Halton News

Social Distancing – Are you doing it?

30th March 2020

We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak.  However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. Whilst we as an organisation have […]

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Halton News

Reach magazine is back!

16th March 2020

We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]

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corona virus
Halton News

Information for customers about Coronavirus (...

11th March 2020

Update: 6 April 2020 Contrary to some reports on social media, we’re ‘open’ and we’re still here to support you whilst working hard to maintain essential services. You can still contact us using our main telephone number 0303-333-0101, or customers can still contact us via the app or portal, or via the live chat on […]

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colleagues from our customer team have completed CIH qualifications
Halton News

Four colleagues on another level altogether

18th February 2020

Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification.   The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice.   Senior […]

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Halton Housing Customer Engagement Team with Keiron Gordon of Keep Widnes Tidy
Halton News

Funding boost for ‘Keep Widnes Tidy’

14th February 2020

We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities.  The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough.  Keep Widnes Tidy […]

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