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If you have any trouble using our website with certain web browsers or other software like screen readers, we want to help.

Customer feedback is important to us. If you discover a part of our website that has been difficult to use, please let us know by emailing the Communications team.

Text to speech, translations and dyslexia software

We want to give all our website visitors the best possible experience – and reduce barriers between our content and all our audiences.

Our ‘Browse Aloud’ feature adds speech, reading, and translation to our website facilitating access and participation for people with:

  • Dyslexia
  • Low Literacy
  • Speak English as a Second Language
  • Mild visual impairments.

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. This site has been designed so that these settings can be changed at your convenience.

On a PC to increase or decrease the magnification of pages, press Ctrl and ‘+’ to zoom in, and press Ctrl and ‘-‘ to zoom out. Press Ctrl + 0 to return to the default size.

On a Mac to increase or decrease the magnification of pages , press ⌘ and ‘+’ to zoom in, or ⌘ and ‘-‘ to zoom out. To return the text to its original size, press ⌘ + 0.

For further advice on changing accessibility settings, take a look at the BBC’s accessibility pages.

You can choose your operating system (e.g Windows), your Browser (e.g Internet Explorer) and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.

Documents hosted on this website

If you require documents hosted on this website in an alternative format, i.e. easy read, large text, audio, Braille or an alternative language please contact the Communications team on 0303 333 0101 or email communications@haltonhousing.org.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
colleagues from our customer team have completed CIH qualifications
Halton News

Four colleagues on another level altogether

18th February 2020

Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification.   The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice.   Senior […]

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Halton Housing Customer Engagement Team with Keiron Gordon of Keep Widnes Tidy
Halton News

Funding boost for ‘Keep Widnes Tidy’

14th February 2020

We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities.  The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough.  Keep Widnes Tidy […]

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Community - Customer Forum
Halton News

Could you fill an empty seat at our Customer ...

30th January 2020

Our customers’ voice is vitally important to us.  Every one of our tenants has the opportunity to get involved with us, and play an active role in decision making at Halton Housing. We’re committed to ensuring that your voice is heard and listened to. Our Customer Forum is a key way to do this.  We […]

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Halton News

New bursary scheme offering awards of £500 t...

27th January 2020

We’re delighted to share a new bursary scheme available to our tenants, to support learning opportunities.   The Unlocking Success Bursary Scheme is run by the Northern Housing Consortium (a membership body of housing associations and local authorities) and is available to anyone over 16, living in social landlord housing. The scheme will award bursaries of […]

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halton housing and open door are supporting a newly launched campaign on raising awareness of shared ownership
Halton News

We’re supporting a National Shared Ownershi...

20th January 2020

We’re proud to be supporting a new national campaign by the National Housing Federation promoting shared ownership alongside our commercial subsidiary, Open Door. The campaign is designed to raise public awareness of Shared Ownership through a three-year advertising drive, across print, social media, digital to outdoor advertising and there’s a new website which is a first of its kind […]

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Halton News

Rent Increases Explained

15th January 2020

From April 2020, all housing associations across the country will be able to increase social and affordable rents by CPI*+1% each year, in line with current Government policy. Halton Housing welcomes this new settlement, which we believe strikes the right balance between staying affordable for customers, while also providing financial certainty for us as your […]

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