Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
corona virus

20 March 2020

Dear Customer,

Understandably there is a lot of concern regarding the outbreak of Coronavirus (COVID-19) so the team and I want to provide some reassurance to you.

The world-wide spread of the COVID-19 virus has been unprecedented. It is now recognised as a pandemic and expected to impact on all our lives for some months to come. The Halton Housing team will continue to provide service & support with our day to day activities. However, how we do this may change with government advice. Understandably, as is the case across all sectors and workplaces, we ourselves are facing large numbers of colleagues who are self-isolating which will of course have a knock-on effect on the level of service we can provide.

My priority is to protect customers & colleagues, ensuring the team and I follow public health advice including self-isolating should any of our employees display symptoms of COVID-19. Please be reassured that the team continues to do everything they can to minimise the risk when meeting with customers or when our contractors enter your home.

We have prepared a list of answers to your frequently asked questions about repairs, visits, paying your rent, finances and more, which we would encourage you to read.

Frequently Asked Questions

I think we’ve all been surprised at how quickly this situation is evolving, and we will review and act on Government advice daily. This may result in operational changes that will be communicated via our website and social media channels.

Please be reassured that your safety and that of our team remains my top priority.

Wishing you and your families all the best at this challenging time.

Liz Haworth
Chief Executive

 

Please check our Coronavirus Updates page regularly for updates about our services, and links to help and support during this time.

 

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Govern our future: Could you be our new Board...

30th March 2020

We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]

find out more
Halton News

Social Distancing – Are you doing it?

30th March 2020

We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak.  However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. Whilst we as an organisation have […]

find out more
Halton News

Reach magazine is back!

16th March 2020

We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]

find out more
corona virus
Halton News

Information for customers about Coronavirus (...

11th March 2020

Update: 31 March 2020 Services Update: We’ve summarised the status of our services in a handy graphic which we will update regularly. Frequently Asked Questions: Don’t forget, our Coronavirus FAQs are being updated daily, so be sure to have a look for the very latest information and advice. Coronavirus related scams We are aware of several Coronavirus […]

find out more
colleagues from our customer team have completed CIH qualifications
Halton News

Four colleagues on another level altogether

18th February 2020

Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification.   The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice.   Senior […]

find out more
Halton Housing Customer Engagement Team with Keiron Gordon of Keep Widnes Tidy
Halton News

Funding boost for ‘Keep Widnes Tidy’

14th February 2020

We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities.  The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough.  Keep Widnes Tidy […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24