Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
corona virus

20 March 2020

Dear Customer,

Understandably there is a lot of concern regarding the outbreak of Coronavirus (COVID-19) so the team and I want to provide some reassurance to you.

The world-wide spread of the COVID-19 virus has been unprecedented. It is now recognised as a pandemic and expected to impact on all our lives for some months to come. The Halton Housing team will continue to provide service & support with our day to day activities. However, how we do this may change with government advice. Understandably, as is the case across all sectors and workplaces, we ourselves are facing large numbers of colleagues who are self-isolating which will of course have a knock-on effect on the level of service we can provide.

My priority is to protect customers & colleagues, ensuring the team and I follow public health advice including self-isolating should any of our employees display symptoms of COVID-19. Please be reassured that the team continues to do everything they can to minimise the risk when meeting with customers or when our contractors enter your home.

We have prepared a list of answers to your frequently asked questions about repairs, visits, paying your rent, finances and more, which we would encourage you to read.

Frequently Asked Questions

I think we’ve all been surprised at how quickly this situation is evolving, and we will review and act on Government advice daily. This may result in operational changes that will be communicated via our website and social media channels.

Please be reassured that your safety and that of our team remains my top priority.

Wishing you and your families all the best at this challenging time.

Liz Haworth
Chief Executive

 

Please check our Coronavirus Updates page regularly for updates about our services, and links to help and support during this time.

 

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Return of bursary scheme offering £500 to te...

6th July 2020

We are pleased to announce the return of the ‘Unlocking Success’ bursary scheme, available once more to our tenants to support learning opportunities! The Unlocking Success Bursary Scheme is run by the Northern Housing Consortium (a membership body of housing associations and local authorities) and is available to anyone over 16, living in social landlord […]

find out more
Halton News

Halton Housing shortlisted for two Housing He...

3rd July 2020

We are thrilled to announce that we have been shortlisted for two awards at this years Housing Heroes Awards! The annual awards recognise the people that make housing great, and celebrates the unsung heroes whose work has proved more vital than ever, at a time when the sector most needs empathy, support and collaboration. Our […]

find out more
Ian Hayhoe New Halton Housing Person
Halton News

Halton Housing appoints new Board Member

1st July 2020

We are delighted to announce the appointment of new Board Member Ian Hayhoe. Ian replaces Mark Forrest, who is retiring from the Board after a nine-year tenure.   Well known within the business community of Halton, Ian brings over 25 years’ experience in the commercial and finance sectors to our Board.   Ian is currently Head of Telesales and Retention Telefonica UK (O2 UK), a Director of Halton and Widnes Chamber of Commerce, Executive Chair […]

find out more
debbie trust-dickinson and paul croston
Halton News

Halton Housing makes two senior appointments

29th June 2020

We have made two senior appointments to our executive and leadership teams. Debbie Trust-Dickinson has been appointed Chief Transformation Officer (CTO) and Paul Croston will take up the position of Director of Technology, Digital and Data. The appointments have been made as we embark on an ambitious change programme, and as we seek to more […]

find out more
Halton News

Halton Housing is supporting the #HomesAtTheH...

25th June 2020

Halton Housing is proud to be supporting the National Housing Federation’s Homes at the Heart campaign, including a letter to the Chancellor, Rishi Sunak, as part of Liverpool City Region Combined Authority Housing Associations Group to put social homes at the heart of its plan for social and economic recovery from the coronavirus crisis. We […]

find out more
Halton News

CIH qualification quadruple at Halton Housing

24th June 2020

Four colleagues are celebrating after completing their Chartered Institute of Housing (CIH) level 3 qualification. The CIH is the professional body for the housing sector and provides opportunities for learning and improving, championing housing to influence and improve policy and practice. Darcy Mainwaring and Callum Johnson completed their level 3 qualification as part of an […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24
Live Chat