You can contact us:
- Customer App
- Customer Portal
- Through Live Chat
- Email :
- HHT Community – Virgin channel 233
- At our self-serve kiosks in our Runcorn & Widnes offices 9am-5pm Monday-Friday
- By appointment
- Calling our Customer Services team on 0303-333-0101 (prices dependent on provider)
PO BOX 631
Talk to the Trust
A vital part of making sure our services meet the requirements of our customers is by listening to what you think.
We welcome your views and comments – whether positive or negative as your feedback will help us to improve and provide better services. If you would like to make a complaint or compliment us you can do so by contacting us using the ways above. For details of the compliments and complaints process please read the leaflet below.
For all non-customer and stakeholder compliments or complaints, please contact the Trust via email@example.com