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Help & Support
My Tenancy

Your Halton Housing Customer Account

Use your Customer Account to report repairs, raise queries, pay your rent and do pretty much anything you may need to as a Halton Housing customer, 24 hours a day, 365 days a year.

pay your rent

Using Our Customer App

Report repairs, pay your rent, raise a query and do pretty much anything you may need to as a Halton Housing customer via our Customer App. By using the Customer App you can manage your tenancy anywhere, 24 hours a day, 365 days a year.

Speak To Us On Live Chat

Have a quick question you would like a member of our team to answer? Get in touch with us via Live Chat!

Live Chat is open on weekdays only from Monday to Friday.


Thank you for contacting Halton Housing. Please select one of the following statements below
 to proceed with your query.

I am a current

I am a current
shared owner.

I have a marketing/
communications query.

I am acting on behalf of a


If you need to make a compliment or complaint, please email

By Phone

By Appointment

Face to face meetings with our employees must be scheduled with the relevant member of staff prior to the appointment.


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Follow us on Twitter @HaltonHousing


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Head Office

A member of staff is available Monday – Friday from 9am – 5pm at our head office. Our address is: Waterfront Point, Warrington Road, Widnes WA8 0TD


Halton Housing PO BOX 631

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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