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Help & Support

Your Halton Housing Customer Account

Use your Customer Account to report repairs, raise queries, pay your rent and do pretty much anything you may need to as a Halton Housing customer, 24 hours a day, 365 days a year.

pay your rent

Using Our Customer App

Report repairs, pay your rent, raise a query and do pretty much anything you may need to as a Halton Housing customer via our Customer App. By using the Customer App you can manage your tenancy anywhere, 24 hours a day, 365 days a year.

Have a quick question you would like a member of our team to answer? Get in touch with us via Live Chat!

Live Chat is open on weekdays only from Monday to Friday.

Non-Customer Enquiries

If you are NOT a current Halton Housing Customer, please use one of the options below to contact us with your enquiry.

I am a current

I am a current
shared owner.

I have a marketing/
communications query.

I am acting on behalf of a


If you need to make a compliment or complaint, please email

By Phone

By Appointment

Face to face meetings with our employees must be scheduled with the relevant member of staff prior to the appointment.


Follow us Facebook @haltonhousing


Follow us on Twitter @HaltonHousing


Follow us on LinkedIn @haltonhousing


Follow us on Instagram @haltonhousing_

Head Office

Our head office is currently closed to visitors due to coronavirus. Our address is: Waterfront Point, Warrington Road, Widnes WA8 0TD


Halton Housing PO BOX 631

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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