Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
corona virus

Coronavirus (Covid-19)

Frequently asked questions for customers

We have listed below the most frequently asked questions by our customers.

We appreciate that there may be questions we haven’t covered and if that’s the case then please get in touch and let us know.

As new information about Coronavirus becomes available we’ll continue to update our Coronavirus (Covid-19) page, so please keep checking back.

If you have carefully read our FAQs and have not found the answer to your question, you can call us on 0303 333 0101

Last updated: 26 March 2020

 

Where to find further information:

For updates on COVID-19

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

For further information and how to protect yourself from the virus

https://www.nhs.uk/conditions/coronavirus-covid-19/

For travel advice

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

We will update this page if the situation changes and we need to provide further information to you.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Halton News

Govern our future: Could you be our new Board...

30th March 2020

We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]

find out more
Halton News

Social Distancing – Are you doing it?

30th March 2020

We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak.  However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. Whilst we as an organisation have […]

find out more
Halton News

Reach magazine is back!

16th March 2020

We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]

find out more
corona virus
Halton News

Information for customers about Coronavirus (...

11th March 2020

Update: 31 March 2020 Services Update: We’ve summarised the status of our services in a handy graphic which we will update regularly. Frequently Asked Questions: Don’t forget, our Coronavirus FAQs are being updated daily, so be sure to have a look for the very latest information and advice. Coronavirus related scams We are aware of several Coronavirus […]

find out more
colleagues from our customer team have completed CIH qualifications
Halton News

Four colleagues on another level altogether

18th February 2020

Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification.   The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice.   Senior […]

find out more
Halton Housing Customer Engagement Team with Keiron Gordon of Keep Widnes Tidy
Halton News

Funding boost for ‘Keep Widnes Tidy’

14th February 2020

We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities.  The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough.  Keep Widnes Tidy […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24