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From Monday 1st June 2020, with new safety measures in place, we will be resuming our services.

We are complying fully with the government’s guidance on managing the risk of COVID-19 and the safety of our customers and staff remains our number one priority.

In the meantime, please visit our information for customers about Coronavirus (COVID-19) website page for the latest updates.

Our “new normal” Service Status 

Our service status from Monday 1st June 2020 can be found below:

new normal service

We expect it is going to take some time as we adapt to the new normal. We kindly ask that you bear with us as we slowly get back to what we do best – improving people’s lives.

Our colleagues are all following safe systems of work protocols and will wear appropriate personal protective equipment.

Please note, we are still asking customers to follow the latest government guidelines and to notify us if they, or anyone in their household has either being diagnosed with Coronavirus, is self-isolating, has any flu-like symptoms, or has any other concerns as to why we should not complete work in their home. 

You can still contact us using our main telephone number 0303-333-0101, or customers can still contact us via the app or portal, or via the live chat on here, (see the purple tab to the right) between 10am – 5pm.

In the meantime, we’d like to thank you for your patience and we hope that you and your families are safe and well.

Our Commitment to You:

As we resume our services, we want to assure you that we have complied in all aspects, with the government’s guidance on managing the risk of Covid-19:

Open letter from the Housing Minister, Chris Pincher MP

The Housing Minister Chris Pincher MP has issued an open letter to social housing tenants outlining the Government’s plans to restart society and allow housing services to resume. Please take the opportunity to read the letter. 

 

View letter

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

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