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Customeyes

Over the last year we have been carrying out a service review which we have named Customeyes. The main aim of Customeyes is to help us view things through the eyes of our customers when we’re making key decisions.

We want all of our customers to feel listened to and valued, which is why we have been carrying out a service review which we have named Customeyes. Customeyes involves us asking customers what we do well and what we don’t do so well. We also want to provide our customers with an easy way to give us feedback, which Customeyes allows.

Find out what changes we’ve been making based on your comments and how you can give us your feedback on this page. 

91.07%
OUR CUSTOMERS SAID...

Our customers said…

% of Halton Housing customers who said they would recommend us as a landlord to a friend or family member in a recent survey.

You said, we did...

Over recent months we have been conducting a number of customer surveys and feedback sessions with our customers. Throughout these surveys, some of our customers identified key issues which mattered to them. We have listened to what our customers have said during these surveys and feedback sessions and made some changes.

Halton Housing Office Reception Area

YOU SAID…

That our reception area in Waterfront View, our head office was not very welcoming.

WE DID…

We've made some changes to our reception area as a result of your feedback. We now have a member of staff manning this area throughout the day from Monday to Friday.

complaints - customer service

Phone Waiting Times

YOU SAID…

The time you spent waiting to speak with us is too long

WE DID…

We've made some changes to our phone systems and how they're operated to try our very best to speed phone wait times up for our customers

Have feedback for us?

We try our best to provide the best possible service for all our customers, but sometimes we appreciate we can get things wrong. To help us ensure we are always improving our services for our customers, we want to hear your feedback. Please let us know what you think we do well or don’t do so well by completing the below contact form.

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

New Repairs Forum launched and is looking for...

11th January 2021

Repairs is one area of our work that gets lots of customers talking!  So, why not share your opinions and suggestions at our newly formed Repairs Forum?  Working alongside members of our Homes Team, the forum has been set up to allow customers to directly share their thoughts, opinions and ideas on our repairs and […]

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halton housing colleagues completing CIH qualifications
Halton News

2020 Gender Pay Gap Review

21st December 2020

We have published our gender pay gap review for 2020, for the third year, in line with the Government’s Gender Pay Gap regulations introduced in April 2017. Highlights in 2020 include increasing our positive mean pay gap in favour of females from 1% in 2019 to 5.7%. In addition, Debbie Trust-Dickinson was appointed to our […]

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Halton News

Our 2020 Highlights

18th December 2020

Here’s our Halton Housing 2020 highlights of the year – showcasing some brilliant examples of partnership working, development progress, job opportunities, first-class service delivery, support for customers and really putting our corporate vision of improving people’s lives, into action. Well done and huge thanks to all colleagues who have contributed to our success this year! […]

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Halton News

Christmas and New Year Hours and Services

17th December 2020

We will close our normal telephone line and Live Chat for Christmas and New Year at 5:00pm on Wednesday 23rd December and will re-open on Monday 4th January 2021 at 9:00am (10:00am for Live Chat). If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make […]

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Rachael walker received a £500 bursary to buy a laptop to continue her college studies
Halton News

Bursary helps Rachael buy new laptop for coll...

16th December 2020

A customer has been successful in obtaining a £500 bursary from the Northern Housing Consortium to help towards the cost of a new laptop. Rachael Jones, 35, from Widnes is studying to become an electrician at college. When the Covid-19 pandemic hit back in March, schools, colleagues and universities closed their doors and switched to […]

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Halton News

15th Anniversary – Customer Garden Make...

11th December 2020

Is your garden in need of a facelift, or some TLC?  To mark the end of our 15th Anniversary celebrations, we’re delighted to announce our customer ‘win a garden makeover’ competition.   One lucky Halton Housing customer will win a mini garden makeover in 2021!  All you have to do to enter is to complete the form below letting us know why you […]

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