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Customeyes

Over the last year we have been carrying out a service review which we have named Customeyes. The main aim of Customeyes is to help us view things through the eyes of our customers when we’re making key decisions.

We want all of our customers to feel listened to and valued, which is why we have been carrying out a service review which we have named Customeyes. Customeyes involves us asking customers what we do well and what we don’t do so well. We also want to provide our customers with an easy way to give us feedback, which Customeyes allows.

Find out what changes we’ve been making based on your comments and how you can give us your feedback on this page. 

91.07%
OUR CUSTOMERS SAID...

Our customers said…

% of Halton Housing customers who said they would recommend us as a landlord to a friend or family member in a recent survey.

You said, we did...

Over recent months we have been conducting a number of customer surveys and feedback sessions with our customers. Throughout these surveys, some of our customers identified key issues which mattered to them. We have listened to what our customers have said during these surveys and feedback sessions and made some changes.

Halton Housing Office Reception Area

YOU SAID…

That our reception area in Waterfront View, our head office was not very welcoming.

WE DID…

We've made some changes to our reception area as a result of your feedback. We now have a member of staff manning this area throughout the day from Monday to Friday.

complaints - customer service

Phone Waiting Times

YOU SAID…

The time you spent waiting to speak with us is too long

WE DID…

We've made some changes to our phone systems and how they're operated to try our very best to speed phone wait times up for our customers

Have feedback for us?

We try our best to provide the best possible service for all our customers, but sometimes we appreciate we can get things wrong. To help us ensure we are always improving our services for our customers, we want to hear your feedback. Please let us know what you think we do well or don’t do so well by completing the below contact form.

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

Return of bursary scheme offering £500 to te...

6th July 2020

We are pleased to announce the return of the ‘Unlocking Success’ bursary scheme, available once more to our tenants to support learning opportunities! The Unlocking Success Bursary Scheme is run by the Northern Housing Consortium (a membership body of housing associations and local authorities) and is available to anyone over 16, living in social landlord […]

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Halton News

Halton Housing shortlisted for two Housing He...

3rd July 2020

We are thrilled to announce that we have been shortlisted for two awards at this years Housing Heroes Awards! The annual awards recognise the people that make housing great, and celebrates the unsung heroes whose work has proved more vital than ever, at a time when the sector most needs empathy, support and collaboration. Our […]

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Ian Hayhoe New Halton Housing Person
Halton News

Halton Housing appoints new Board Member

1st July 2020

We are delighted to announce the appointment of new Board Member Ian Hayhoe. Ian replaces Mark Forrest, who is retiring from the Board after a nine-year tenure.   Well known within the business community of Halton, Ian brings over 25 years’ experience in the commercial and finance sectors to our Board.   Ian is currently Head of Telesales and Retention Telefonica UK (O2 UK), a Director of Halton and Widnes Chamber of Commerce, Executive Chair […]

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debbie trust-dickinson and paul croston
Halton News

Halton Housing makes two senior appointments

29th June 2020

We have made two senior appointments to our executive and leadership teams. Debbie Trust-Dickinson has been appointed Chief Transformation Officer (CTO) and Paul Croston will take up the position of Director of Technology, Digital and Data. The appointments have been made as we embark on an ambitious change programme, and as we seek to more […]

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Halton News

Halton Housing is supporting the #HomesAtTheH...

25th June 2020

Halton Housing is proud to be supporting the National Housing Federation’s Homes at the Heart campaign, including a letter to the Chancellor, Rishi Sunak, as part of Liverpool City Region Combined Authority Housing Associations Group to put social homes at the heart of its plan for social and economic recovery from the coronavirus crisis. We […]

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Halton News

CIH qualification quadruple at Halton Housing

24th June 2020

Four colleagues are celebrating after completing their Chartered Institute of Housing (CIH) level 3 qualification. The CIH is the professional body for the housing sector and provides opportunities for learning and improving, championing housing to influence and improve policy and practice. Darcy Mainwaring and Callum Johnson completed their level 3 qualification as part of an […]

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