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Customeyes

Over the last year we have been carrying out a service review which we have named Customeyes. The main aim of Customeyes is to help us view things through the eyes of our customers when we’re making key decisions.

We want all of our customers to feel listened to and valued, which is why we have been carrying out a service review which we have named Customeyes. Customeyes involves us asking customers what we do well and what we don’t do so well. We also want to provide our customers with an easy way to give us feedback, which Customeyes allows.

Find out what changes we’ve been making based on your comments and how you can give us your feedback on this page. 

91.07%
OUR CUSTOMERS SAID...

Our customers said…

% of Halton Housing customers who said they would recommend us as a landlord to a friend or family member in a recent survey.

You said, we did...

Over recent months we have been conducting a number of customer surveys and feedback sessions with our customers. Throughout these surveys, some of our customers identified key issues which mattered to them. We have listened to what our customers have said during these surveys and feedback sessions and made some changes.

Halton Housing Office Reception Area

YOU SAID…

That our reception area in Waterfront View, our head office was not very welcoming.

WE DID…

We've made some changes to our reception area as a result of your feedback. We now have a member of staff manning this area throughout the day from Monday to Friday.

complaints - customer service

Phone Waiting Times

YOU SAID…

The time you spent waiting to speak with us is too long

WE DID…

We've made some changes to our phone systems and how they're operated to try our very best to speed phone wait times up for our customers

Nicole Kershaw, Chief Operating Officer

A big part of Customeyes has been about understanding what our customers have been thinking & feeling as they have interacted with us. By understanding the customer experience, we can shape our services to deliver more of the things that have a positive impact on our customer's lives. We're also aiming to do things right first time for our customers and communicate what we will do and when clearly. The insight gained through the feedback sessions and surveys in Customeyes will help us do this better.

Have feedback for us?

We try our best to provide the best possible service for all our customers, but sometimes we appreciate we can get things wrong. To help us ensure we are always improving our services for our customers, we want to hear your feedback. Please let us know what you think we do well or don’t do so well by completing the below contact form.

Latest News

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