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Customeyes

Over the last year we have been carrying out a service review which we have named Customeyes. The main aim of Customeyes is to help us view things through the eyes of our customers when we’re making key decisions.

We want all of our customers to feel listened to and valued, which is why we have been carrying out a service review which we have named Customeyes. Customeyes involves us asking customers what we do well and what we don’t do so well. We also want to provide our customers with an easy way to give us feedback, which Customeyes allows.

Find out what changes we’ve been making based on your comments and how you can give us your feedback on this page. 

91.07%
OUR CUSTOMERS SAID...

Our customers said…

% of Halton Housing customers who said they would recommend us as a landlord to a friend or family member in a recent survey.

You said, we did...

Over recent months we have been conducting a number of customer surveys and feedback sessions with our customers. Throughout these surveys, some of our customers identified key issues which mattered to them. We have listened to what our customers have said during these surveys and feedback sessions and made some changes.

Halton Housing Office Reception Area

YOU SAID…

That our reception area in Waterfront View, our head office was not very welcoming.

WE DID…

We've made some changes to our reception area as a result of your feedback. We now have a member of staff manning this area throughout the day from Monday to Friday.

complaints - customer service

Phone Waiting Times

YOU SAID…

The time you spent waiting to speak with us is too long

WE DID…

We've made some changes to our phone systems and how they're operated to try our very best to speed phone wait times up for our customers

Nicole Kershaw, Chief Operating Officer

A big part of Customeyes has been about understanding what our customers have been thinking & feeling as they have interacted with us. By understanding the customer experience, we can shape our services to deliver more of the things that have a positive impact on our customer's lives. We're also aiming to do things right first time for our customers and communicate what we will do and when clearly. The insight gained through the feedback sessions and surveys in Customeyes will help us do this better.

Have feedback for us?

We try our best to provide the best possible service for all our customers, but sometimes we appreciate we can get things wrong. To help us ensure we are always improving our services for our customers, we want to hear your feedback. Please let us know what you think we do well or don’t do so well by completing the below contact form.

Latest News

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halton housing has published its gender pay gap review for 2019
Halton News

Halton Housing publishes 2019 Gender Pay Gap ...

4th November 2019

Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017.  In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]

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Halton Lodge new play area opening with halton housing and partners
Halton News

Community comes together to open new play par...

1st November 2019

A newly renovated play park has been unveiled in Halton Lodge, Runcorn.   The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]

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Halton Housing supporting Cheshire Police on there Operation Treacle
Halton News

Supporting Cheshire Police during Halloween a...

23rd October 2019

Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle.   The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period.  Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]

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halton housing customer engagement team with Laura Bevan from Fortuna Femail Society
Halton News

Funding support for popular Halton women’s ...

18th October 2019

A Widnes based community group for women has received funding from Halton Housing to support its annual event. Fortuna Female Society aims to support and empower the women of Halton while championing their rights. The society runs regular activities and events, enabling women to increase their confidence and giving them the opportunity to get involved […]

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Halton Housing is supporting Get Online Week
Halton News

Halton Housing supporting Get Online Week 201...

11th October 2019

As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet.  The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]

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Welfare Benefit Money Advice Team
Uncategorized

Blog: Customer Service through Customers̵...

10th October 2019

Customeyes: Becoming a customer experience-led organisation​   National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]

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