Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Customeyes

Over the last year we have been carrying out a service review which we have named Customeyes. The main aim of Customeyes is to help us view things through the eyes of our customers when we’re making key decisions.

We want all of our customers to feel listened to and valued, which is why we have been carrying out a service review which we have named Customeyes. Customeyes involves us asking customers what we do well and what we don’t do so well. We also want to provide our customers with an easy way to give us feedback, which Customeyes allows.

Find out what changes we’ve been making based on your comments and how you can give us your feedback on this page. 

91.07%
OUR CUSTOMERS SAID...

Our customers said…

% of Halton Housing customers who said they would recommend us as a landlord to a friend or family member in a recent survey.

You said, we did...

Over recent months we have been conducting a number of customer surveys and feedback sessions with our customers. Throughout these surveys, some of our customers identified key issues which mattered to them. We have listened to what our customers have said during these surveys and feedback sessions and made some changes.

Halton Housing Office Reception Area

YOU SAID…

That our reception area in Waterfront View, our head office was not very welcoming.

WE DID…

We've made some changes to our reception area as a result of your feedback. We now have a member of staff manning this area throughout the day from Monday to Friday.

complaints - customer service

Phone Waiting Times

YOU SAID…

The time you spent waiting to speak with us is too long

WE DID…

We've made some changes to our phone systems and how they're operated to try our very best to speed phone wait times up for our customers

Have feedback for us?

We try our best to provide the best possible service for all our customers, but sometimes we appreciate we can get things wrong. To help us ensure we are always improving our services for our customers, we want to hear your feedback. Please let us know what you think we do well or don’t do so well by completing the below contact form.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton Housing Customer Engagement Team with Youth Justice Services Team
Halton News

New gardening equipment for Youth Justice Ser...

25th September 2020

We have made a donation over £300 to Cheshire Youth Justice Services (YJS) to purchase gardening equipment and tools to help maintain and tidy grassed areas in the borough. Covering the whole of Cheshire, YJS works with children and young people to help prevent them from getting into further trouble, supporting them to lead a […]

find out more
Great British September Clean Halton Housing Colleagues
Halton News

Colleagues make clean sweep and join great Br...

25th September 2020

Colleagues from across Halton Housing braved the wet weather earlier this week for two litter picks across the borough to support Keep Britain Tidy’s Great British September Clean campaign.   The two litter picks took place in the Ellesmere Street area of Runcorn and Arley Drive area of Widnes.   A whopping 50 bags of litter were collected overall with 33 bags in Runcorn […]

find out more
Halton News

Places after the Pandemic

17th September 2020

Places After The Pandemic Covid 19 offers a once in a lifetime opportunity for housing associations to deliver more with their communities, change how homes are built and adapt services, according to PlaceShapers’ and HACT’s ‘Places After The Pandemic’ report, which has launched today. As a PlaceShapers member, we took part in the report, along […]

find out more
Halton News

Warning over damaging effects of filter showe...

15th September 2020

We would like to raise awareness of the potentially damaging effects of filter shower heads when used with electric showers, similar to the type pictured below. Our Homes Team have responded to a number of repairs calls at customers’ homes recently regarding broken showers. Upon investigation, the cause appears to be this type of shower […]

find out more
Halton News

Supporting Gas Safety Week 2020

11th September 2020

It’s Gas Safety Week from 14 – 20 September, and once again, we will be raising awareness about the importance of gas safety. As we celebrate the tenth year of Gas Safety Week, organisations from across the UK are working together to raise awareness of the dangers of poorly maintained gas appliances, which can cause […]

find out more
Halton News

Innovation Team scoop award for paper at inte...

11th September 2020

Our Innovation Team has been awarded first place in the ‘Smart and Sustainable Digital Innovation’ category for its paper ‘Strategic Management of Assets and Compliance through the application of BIM and Digital Twins: A platform for innovation in building management’ at Leeds Sustainability Institute’s International SEEDS (Sustainable Ecological Engineering Design for Society) Conference 2020. Innovation […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24