We have three different types of tenancies available, but only one will apply to you. Halton Housing customers can either be on a normal Assured Tenancy, an Assured Tenancy with a Preserved Right to Buy or a Starter Tenancy. You can find out more about each tenancy type and your rights as a tenant by reading our Customer Handbook.
Want to know what kind of tenancy you have? Look no further.
An assured tenancy with the Preserved Right to Buy
This type of tenancy applies to all those people who had secure tenancies with Halton Borough Council and transferred to Halton Housing on 5th December 2005.
A normal assured tenancy
This type of tenancy applies to people who were housed by Halton Housing from another social landlord after 5th December 2005, and already had this type of tenancy. It does not have the Preserved Right to Buy attached to it.
A starter tenancy
This will apply to all new customers of Halton Housing who have never had a tenancy before. It effectively means that you will have a ‘probationary’ tenancy for your first 12 months with Halton Housing. If there are no problems during this time, your tenancy will automatically convert to a normal assured tenancy as described above.
Here you can find helpful articles on managing and maintaining your Halton Housing tenancy.
Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods