Welcome to our new Help and Support section. Here we aim to answer any questions or queries you may have and provide you with the housing help you’re looking for. To make browsing this section that little bit easier for you, we’ve split this page into 6 categories, which are: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Our Policies. You can also search this section by typing you’re looking for in the below search box.
If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.
Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates
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Customer notice: Bank Holiday Hours
Please be aware that over the Bank Holiday weekend, we are operating an emergency and rent payment telephone service from 5pm today until Tuesday 27th August at 9am. Waterfront Point will also be closed to customers/visitors and Live chat will not be available during this time. Non-emergency queries or requests can still be raised via the Halton Housing app and portal. For emergency repairs only please call us on 0303 333 0101.