Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy

Help With Halton

Have a question about your home? Trying to find to best way to contact Halton Housing? All you need to manage your home is here.

Popular Queries In 'Help With Halton'

See here for our most popular Help with Halton Help and Support articles.

All Help & Support Articles in 'Help With Halton'

Here you can browse all of our Help with Halton Help and Support articles, to help make managing your home that little bit easier.

Customer Service Local Offer

The local offer shows how the customer service and choices we provide are tailored to meet the diverse and unique needs of our customers. In developing this offer, we consult our Customer Forum every 12 months and include feedback from them. Customer Service Local Offer  We will: Have a Customer App which can be downloaded for […]

Read More

2 Minute Read

Contacting Halton Housing's Marketing and Communications Team

If you need to contact Halton Housing’s Communications and Marketing team for: Company information Press enquiries Regarding social media Local information Please email

Read More

1 Minute Read

Accessing Your Property Pool Plus Account

Having trouble accessing your Property Pool Plus account? Don’t worry, we understand this process can sometimes be a little bit confusing so we’ve put together this helpful guide to get you back on PPP quickly and easily. Forgotten login credentials If you have forgotten your PPP reference number, please call 0151 510 5222 leaving your […]

Read More

1 Minute Read

Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. The changes to the Property Pool Plus account activation process are listed below: Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you […]

Read More

3 Minute Read

The Top 10 apps for 2017

At Halton Housing, we love apps. We’ve rounded up the best apps for everyday use to help make managing your life that little bit easier. Halton Housing Trust’s customer app Very easy to use. Pay your rent, check your rent balance, request a repair, report ASB, access Lifekit and so much more. Download via: The Apple Store Google […]

Read More

2 Minute Read

Our Customer App

Read More

1 Minute Read

How to Use Halton Housing's Digital Services

Who can register to use the Customer App or Web Portal? Current tenancy holders can register to use the App or Web Portal. At the moment, this does not include shared ownership, leaseholders, or garage tenancies. The app won’t let me report a repair, what should I do? Firstly, check you’re using the most up to date version of the App. Tap the ‘News and Updates’ button within the app, if the ‘Update my […]

Read More

4 Minute Read

Customer App Updates

We’ve recently made some updates to our Customer App to make getting in touch with us, and making requests that little bit easier for our customers. Customers can now, via the Halton Housing Customer App: request a copy of your tenancy agreement, raise an investment query, make an application for a pet, report a defect […]

Read More

2 Minute Read

Load More

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24