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Help With Halton

Have a question about your home? Trying to find to best way to contact Halton Housing? All you need to manage your home is here.

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Customer Service Local Offer

The local offer shows how the customer service and choices we provide are tailored to meet the diverse and unique needs of our customers. In developing this offer, we consult our Customer Forum every 12 months and include feedback from them. Customer Service Local Offer  We will: Have a Customer App which can be downloaded for […]

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Contacting Halton Housing's Marketing and Communications Team

If you need to contact Halton Housing’s Communications and Marketing team for: Company information Press enquiries Regarding social media Local information Please email

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Accessing Your Property Pool Plus Account

Having trouble accessing your Property Pool Plus account? Don’t worry, we understand this process can sometimes be a little bit confusing so we’ve put together this helpful guide to get you back on PPP quickly and easily. Forgotten login credentials If you have forgotten your PPP reference number, please call 0151 510 5222 leaving your […]

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Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. The changes to the Property Pool Plus account activation process are listed below: Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you […]

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Welfare Reform

Watch this short video for updates on the welfare and benefit system.

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The Top 10 apps for 2017

At Halton Housing, we love apps. We’ve rounded up the best apps for everyday use to help make managing your life that little bit easier. Halton Housing Trust’s customer app Very easy to use. Pay your rent, check your rent balance, request a repair, report ASB, access Lifekit and so much more. Download via: The Apple Store Google […]

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Get online for less

The internet is a pretty wonderful thing – after all, you wouldn’t be viewing this here and now if not! But we appreciate it isn’t always easy, or cheap, to get online. Here are a few ways to make the web work for you: Halton Direct Link – Halton Direct Link provides a variety of ways of […]

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Our Customer App

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Top 10 tips for staying safe online

The internet offers a world of opportunities for us all, but it’s important to stay safe when online. We’ve put together a list of 10 top tips for using the internet whether at work or home: 1.Install antivirus software The first step to staying safe on the internet is to make sure you download antivirus software […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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On Monday 1st April, we’ll be kicking off our second telephone survey of a sample of our customers chosen at random. You, or someone in your household may receive a call. The company carrying out the surveys is called Voluntas. Voluntas are fully GDPR compliant, have been provided with the minimum amount of data to carry out the survey and have been contractually bound not to share customer data with a 3rd party or use the data for any other reason. If you have any questions about the survey email