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Help & Support

Help With Halton

Have a question about your home? Trying to find to best way to contact Halton Housing? All you need to manage your home is here.

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Here you can browse all of our Help with Halton Help and Support articles, to help make managing your home that little bit easier.

Customer Service Local Offer

The local offer shows how the customer service and choices we provide are tailored to meet the diverse and unique needs of our customers. In developing this offer, we consult our Customer Forum every 12 months and include feedback from them. Customer Service Local Offer  We will: Have a Customer App which can be downloaded for […]

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Contacting Halton Housing's Marketing and Communications Team

You can contact Halton Housing’s Communications and Marketing team for: Company information Press enquiries Regarding social media Local information If you have an urgent press enquiry, please contact Hannah Back – Marketing and Communications Manager on 07903 594933 or email Alternatively, you can email the Communications Team on

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Accessing Your Property Pool Plus Account

Having trouble accessing your Property Pool Plus account? Don’t worry, we understand this process can sometimes be a little bit confusing so we’ve put together this helpful guide to get you back on PPP quickly and easily. Forgotten login credentials If you have forgotten your PPP reference number, please call 0151 510 5222 leaving your […]

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Bin Collections and Recycling

Your household refuse and recycling is collected by Halton Borough Council. To find out when your bin is due to be collected, if you have any questions regarding recycling or to find out why your bin hasn’t been collected visit Halton Borough Council’s website.

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Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. The changes to the Property Pool Plus account activation process are listed below: Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you […]

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The Top 10 apps for 2017

At Halton Housing, we love apps. We’ve rounded up the best apps for everyday use to help make managing your life that little bit easier. Halton Housing Trust’s customer app Very easy to use. Pay your rent, check your rent balance, request a repair, report ASB, access Lifekit and so much more. Download via: The Apple Store Google […]

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Customer App Updates

We’ve recently made some updates to our Customer App to make getting in touch with us, and making requests that little bit easier for our customers. Customers can now, via the Halton Housing Customer App: request a copy of your tenancy agreement, raise an investment query, make an application for a pet, report a defect […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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