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Help With Halton

Have a question about your home? Trying to find to best way to contact Halton Housing? All you need to manage your home is here.

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Here you can browse all of our Help with Halton Help and Support articles, to help make managing your home that little bit easier.

Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. The changes to the Property Pool Plus account activation process are listed below: Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you […]

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The Impact of Universal Credit: February 2018

Here you can see and download our latest summary on the impact of UC.

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The Top 10 apps for 2017

At Halton Housing, we love apps. We’ve rounded up the best apps for everyday use to help make managing your life that little bit easier. Halton Housing Trust’s customer app Very easy to use. Pay your rent, check your rent balance, request a repair, report ASB, access Lifekit and so much more. Download via: The Apple Store Google […]

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Get online for less

The internet is a pretty wonderful thing – after all, you wouldn’t be viewing this here and now if not! But we appreciate it isn’t always easy, or cheap, to get online. Here are a few ways to make the web work for you: Halton Direct Link – Halton Direct Link provides a variety of ways of […]

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Our Customer App

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Top 10 tips for staying safe online

The internet offers a world of opportunities for us all, but it’s important to stay safe when online. We’ve put together a list of 10 top tips for using the internet whether at work or home: 1.Install antivirus software The first step to staying safe on the internet is to make sure you download antivirus software […]

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Top Tips to Avoid Being Ripped off Online

Shopping online is quick, easy, and convenient, but does come with its dangers. Make sure you are ahead of the game when surfing the web to avoid getting ripped off. Follow Lifekit’s simple steps to ensure your money, card details and sensitive information is protected! Website Legitimacy To ensure you are paying for your goods […]

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How to Use Halton Housing's Digital Services

Who can register to use the Customer App or Web Portal? Current tenancy holders can register to use the App or Web Portal. At the moment, this does not include shared ownership, leaseholders, or garage tenancies. The app won’t let me report a repair, what should I do? Firstly, check you’re using the most up to date version of the App. Tap the ‘News and Updates’ button within the app, if the ‘Update my […]

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Customer App Updates

We’ve recently made some updates to our Customer App to make getting in touch with us, and making requests that little bit easier for our customers. Customers can now, via the Halton Housing Customer App: request a copy of your tenancy agreement, raise an investment query, make an application for a pet, report a defect […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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