Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy

Online Accessibility

We have gathered some tips to help you get online safely and easily as well as ways to contact Halton Housing

Popular Queries In 'Online Accessibility'

See here for our most popular Online Accessibility Help and Support articles.

All Help & Support Articles in 'Online Accessibility'

Here you can browse all of our Online Accessibility Help and Support articles, to help make managing your home that little bit easier.

Don’t get caught in a Coronavirus scam

From doorstepping to nuisance messages, scammers are exploiting the Coronavirus (Covid-19). Reports of Coronavirus-related scams have been rife for weeks now. According to Action Fraud, £800,000 has been lost to coronavirus scams since February this year. Scammers are constantly coming up with new ways to get their hands on cash and are preying on people’s […]

Read More

10 Minute Read

Halton Housing Customer App Mini User Guide

To help those people who might need a little extra support with our Customer App, we’ve produced a Mini User Guide, which is now available digitally. The simple guide is a handy customer reference tool for things like username and passwords, reporting a repair, checking their rent balance and much more.

Read More

< 1 Minute Read

Help and support with our Customer App

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App. Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. Our Customer App for most of us, including many of our customers is simple and straightforward to use. […]

Read More

< 1 Minute Read

Our Customer App

Here you can find out more about our Customer App, how to download it, use it and make it your perfect portable companion.

Read More

< 1 Minute Read

Cheap days out

When you have children, it can be pretty hard to keep them occupied during the weekend, or the school holidays. A lot of days out can be expensive too – especially when you add up the cost of travel, food, and the cost of any tickets or admission fees and things like that. So what […]

Read More

< 1 Minute Read

The best things in life are free

Wouldn’t it be nice if there was a way to get things for free? The thing is, there actually is – or at least there’s a way to get some things for free and other things for a lot cheaper. Whether you bid for things, at a fraction of the cost on eBay, or find […]

Read More

< 1 Minute Read

Quit smoking for Stoptober and beyond

Stoptober is back for its fifth year and research shows that if you quit smoking for 28 days, then you’re five times more likely to kick the habit for good! There’s still plenty of time this Stoptober to give up. We all know that smoking is an expensive habit. The average smoker spends around £250 […]

Read More

< 1 Minute Read

Support with your water bill

If you struggle to pay your water bill, a fantastic scheme has been launched by United Utilities that can help to reduce your water payments. To be eligible for the United Utilities Support Tariff 2016/17 you need to meet the following criteria: Must have prior-year arrears of water charges You do not use large volumes […]

Read More

< 1 Minute Read

Taking control over the shops that never close

For many people online shopping is a great invention. It saves time and money and it’s quite often a pleasure. But for many, hitting the ‘buy’ button is an addiction that can lead to depression, debt, hoarding and a host of mental health issues. A new app has been developed by the Money and Mental […]

Read More

2 Minute Read

Load More

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24