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Payments & Money

Here you can find helpful articles on all things Payments and Money. These articles are designed to be short, quick and easy to read and to help answer our customers most frequently asked questions about payments and money.

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Here you can browse all of our Payments and Money Help and Support articles, designed to help make managing your finances that little bit easier.

Warning over Universal Credit scam: low cost Government loans

Halton Housing have been informed that fraudsters are offering people ‘low cost Government loans and grants’ which DO NOT EXIST, in return for proof of I.D., bank account details and a fixed fee.  Fraudsters are using personal details to make false claims for Universal Credit (UC) and requesting an ‘Advance Payment’, which can be up to 100% of the value of the full UC claim.   Not only could they obtain part of the Advance Payment but they also have hold […]

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Personal Independence Payment (PIP) – what you need to know

Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability. If you are aged from 16 to below your state pension age and are not already getting Disability Living Allowance (DLA), you can claim PIP now. PIP can be paid regardless of your […]

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Universal Credit Payments in 2019/2020

For the rent year 1 April 2019 to 5 April 2020, if you are in receipt of Universal Credit housing costs you will need to budget to pay an extra weeks rent.    This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting […]

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Reporting rent changes on your Universal Credit journal  

For customers claiming Universal Credit, the earliest you can report a change in your rent in your journal is from the date it takes effect. It cannot be done in advance of the change date. You must, however, report this change no later than 14 days after it takes effect otherwise you could lose out on […]

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Changes to Pension Credit for mixed age couples – what you need to know

From 15th May 2019, mixed age couples, where one is under state pension age and the other over state pension age, will no longer be able to make new claims for Pension Credit and/or Housing Benefit. If couples need a financial top up and/or help to pay their rent they will need to claim Universal […]

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3 Minute Read

Severe Disability Premium and Universal Credit

Universal Credit (UC) claimants who have moved onto UC due to a change in their circumstance and who were worse off because of the loss of the Severe Disability Premium (SDP) will receive protection.  The rules on which UC claimants will get compensated for the loss of the Severe Disability Premium are quite complicated and many […]

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Help to Save Scheme – get a bonus of 50p in every £1 saved

What is Help To Save? Help to Save is a type of savings account. It allows certain people entitled to Working Tax Credit or receiving Universal Credit to get a bonus of 50p for every £1 they save over 4 years. How does it work? Savers can pay in from £1 to £50 each calendar […]

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Think rent first this Christmas

With Christmas just around the corner, Halton Housing is urging its customers to put their rent first. Many of us feel under pressure to spend too much money at Christmas, from buying expensive presents and toys, to decorations and food. It’s only natural that you want to make your Christmas special but remember that having […]

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4 Minute Read

Discretionary Housing Payments

Discretionary Housing Payments (DHP) is a way of helping you if the amount of Housing Benefit or housing costs in your Universal Credit you receive is not enough to pay your rent.  DHP are short-term payments to help people with their rent if they are experiencing financial hardship. They can be awarded as a one-off payment or as […]

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