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Payments & Money

Here you can find helpful articles on all things Payments and Money. These articles are designed to be short, quick and easy to read and to help answer our customers most frequently asked questions about payments and money.

Popular Queries In 'Payments & Money'

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All Help & Support Articles in 'Payments & Money'

Here you can browse all of our Payments and Money Help and Support articles, designed to help make managing your finances that little bit easier.

Setting up a 'Basic Bank Account'

Most Banks these days offer Basic Bank Accounts which are great for people with poor credit or those who can’t get or don’t want a Standard Bank Account. As long as you have basic identification you should be able to apply and get a Basic Bank Account that has a debit card and the ability […]

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Benefit caps for growing families

Did you know that from April 2017 the benefits available to families with three children changed, and in some cases reduced? Who will be affected? If you’re already getting benefits for more than 2 children, you will continue to get those benefits.  Eventually, when current legacy benefit claimants move over onto Universal Credit the existing […]

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4 Minute Read

Welfare Benefit and Money Advice

Here at Halton Housing we have a dedicated team of Welfare Benefit and Money Advice experts to help our customers with any welfare, benefit or money advice queries they may have. Over the last two years the team have become experts in all things Universal Credit and have helped over 670 customers resolve issues with […]

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Free Money Manager tool for Universal Credit claimants

What is Money Manager? Money Manager is designed just for people on Universal Credit. You can use it whether you’re making a new claim or moving to Universal Credit from existing benefits. It will help you make the most of your money: When you’re waiting for your first Universal Credit payment When you’re getting regular […]

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Understanding Your Rent – A Customer Factsheet

It is important to pay your rent and service charges on time. At the start of your tenancy, we will tell you what your weekly rent charge will be and whether or not it includes heating or additional service charges. We will also give you a rent information card and a payment card. Your responsibilities […]

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4 Minute Read

How to Register to Pay Your Rent Online

To register to make online payments you will need to log in to your Halton Housing Customer Account.  To pay you will need to use the 19-digit number printed across your Pay Point card. If you do not currently have a Halton Housing Customer Account, you can sign up quickly and easily today! To create […]

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When Are The Non-Charging Weeks?

If entitled, there are four non-charging weeks throughout the year which are normally the two weeks over Christmas, and the two weeks which span the end of March and beginning of April.  Please note that you are not entitled to rent free weeks if your rent account is in arrears – you must continue to pay […]

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Universal Credit-you’re in control

Universal Credit gives you complete control of your money – the main difference being that your rent will no longer be paid directly to your landlord. Instead, your benefits will be paid direct to you. Another feature of Universal Credit is that you, the claimant, will have to budget your money on a monthly basis rather […]

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Changes to your money

In April 2013, a cap was put on benefits for non-working households. Its aim is to encourage those who aren’t working to look for work, by ensuring no one receiving benefits receives more money than the average working household does. The most a household can now receive is £384.62 per week, or £20,000 per year, […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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