Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Payments & Money

Here you can find helpful articles on all things Payments and Money. These articles are designed to be short, quick and easy to read and to help answer our customers most frequently asked questions about payments and money.

Popular Queries In 'Payments & Money'

See here for our most popular Payments and Money Help and Support articles.

All Help & Support Articles in 'Payments & Money'

Here you can browse all of our Payments and Money Help and Support articles, designed to help make managing your finances that little bit easier.

Universal Credit Payments in 2019/2020

For the rent year 1 April 2019 to 5 April 2020, if you are in receipt of Universal Credit housing costs you will need to budget to pay an extra weeks rent.    This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting […]

Read More

2 Minute Read

Reporting rent changes on your Universal Credit journal  

For customers claiming Universal Credit, the earliest you can report a change in your rent in your journal is from the date it takes effect. It cannot be done in advance of the change date. You must, however, report this change no later than 14 days after it takes effect otherwise you could lose out on […]

Read More

1 Minute Read

Changes to Pension Credit for mixed age couples – what you need to know

From 15th May 2019, mixed age couples, where one is under 65 and the other over 65, will no longer be able to make new claims for Pension Credit and/or Housing Benefit. If couples need a financial top up and/or help to pay their rent they will need to claim Universal Credit. The change will […]

Read More

3 Minute Read

New Universal Credit claimants aged 18 to 21 now eligible for housing costs

From Tuesday 1st January 2019, new Universal Credit claimants aged 18 to 21 will be eligible for help with their housing costs as part of their claim. This is providing they meet the basic eligibility criteria.   Under Universal Credit young people will benefit from comprehensive and intensive work-focussed support, whether they are ‘learning’ or ‘earning’ as they set off into […]

Read More

1 Minute Read

Severe Disability Premium and Universal Credit

The Government has announced that Universal Credit (UC) claimants who move/have moved onto UC through natural migration and who are worse off because of the loss of the Severe Disability Premium (SDP) will receive protection.  The rules on which UC claimants will get compensated for the loss of the Severe Disability Premium are quite complicated and many claimants will […]

Read More

1 Minute Read

Help to Save Scheme – get a bonus of 50p in every £1 saved

What is Help To Save? Help to Save is a type of savings account. It allows certain people entitled to Working Tax Credit or receiving Universal Credit to get a bonus of 50p for every £1 they save over 4 years. How does it work? Savers can pay in from £1 to £50 each calendar […]

Read More

1 Minute Read

Think rent first this Christmas

With Christmas just around the corner, Halton Housing is urging its customers to put their rent first. Many of us feel under pressure to spend too much money at Christmas, from buying expensive presents and toys, to decorations and food. It’s only natural that you want to make your Christmas special but remember that having […]

Read More

4 Minute Read

Discretionary Housing Payments

Discretionary Housing Payments (DHP) is a way of helping you if the amount of Housing Benefit or housing costs in your Universal Credit you receive is not enough to pay your rent.  DHP are short-term payments to help people with their rent if they are experiencing financial hardship. They can be awarded as a one-off payment or as […]

Read More

1 Minute Read

Warm Home Discount Scheme

You could get £140 off your electricity bill for winter 2018 to 2019 under the Warm Home Discount Scheme. The money is not paid to you – it’s a one-off discount on your electricity bill, between September and March. You may be able to get the discount on your gas bill instead if your supplier […]

Read More

1 Minute Read

Load More

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24