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Payments & Money

Here you can find helpful articles on all things Payments and Money. These articles are designed to be short, quick and easy to read and to help answer our customers most frequently asked questions about payments and money.

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All Help & Support Articles in 'Payments & Money'

Here you can browse all of our Payments and Money Help and Support articles, designed to help make managing your finances that little bit easier.

Don’t get caught in a Coronavirus scam

From doorstepping to nuisance messages, scammers are exploiting the Coronavirus (Covid-19). Reports of Coronavirus-related scams have been rife for weeks now. According to Action Fraud, £800,000 has been lost to coronavirus scams since February this year. Scammers are constantly coming up with new ways to get their hands on cash and are preying on people’s […]

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14 Minute Read

Employed and ill or affected by Coronavirus?

Last updated: 30th March 2020 This is a difficult time for many people and we understand that this may be the first time you have had to claim benefits. We’ve tried to answer some questions you might have if you’re in employment and are ill or affected by Coronavirus and where possible provide signposting and […]

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6 Minute Read

Coronavirus: Rent and money worries help and support

Last updated: 26th March 2020  We’re here to help  We support customers in crisis situations all the time. And while the current Coronavirus pandemic is unprecedented, we are still here to help.  We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.   […]

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7 Minute Read

Welfare Benefit Money Advice Team

Did you know Halton Housing have a dedicated Welfare Benefit Money Advice Team? Our Welfare Benefit Money Advice Team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice. Whether you want a benefit check to see if you are […]

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< 1 Minute Read

Loan sharks – advice and guidance

Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. Sometimes spotting a loan shark can be difficult BUT it’s worth knowing what signs to look for because the effect that loan sharks can have on ordinary […]

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2 Minute Read

Claiming State Pension - what you need to know

The State Pension is a weekly payment from the government that you receive when you reach State Pension age. The amount you get will depend on how long you’ve been contributing towards it and the type of private pension you have. You’ll be able to claim the new State Pension if you’re: a man born […]

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2 Minute Read

Warning over Universal Credit scam: low cost Government loans

Halton Housing have been informed that fraudsters are offering people ‘low cost Government loans and grants’ which DO NOT EXIST, in return for proof of I.D., bank account details and a fixed fee.  Fraudsters are using personal details to make false claims for Universal Credit (UC) and requesting an ‘Advance Payment’, which can be up to 100% of the value of the full UC claim.   Not only could they obtain part of the Advance Payment but they also have hold […]

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2 Minute Read

Personal Independence Payment (PIP) – what you need to know

Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability. If you are aged from 16 to below your state pension age and are not already getting Disability Living Allowance (DLA), you can claim PIP now. PIP can be paid regardless of your […]

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2 Minute Read

Universal Credit Payments in 2019/2020

For the rent year 1 April 2019 to 5 April 2020, if you are in receipt of Universal Credit housing costs you will need to budget to pay an extra weeks rent.    This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting […]

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2 Minute Read

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account

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