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Want to find out more about our policies and procedures? You're in the right place, here you can find all of our customer facing policies and procedures and our promises to you as a Halton Housing customer.

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All Help & Support Articles in 'Policies'

Here you can browse all of our Policies and Procedure articles.

Reinventing the ‘Annual Report’ by going live on our performance

Reinventing the ‘Annual Report’ by going live on our performance In 2018, we launched our brand-new website. As part of our new website, we have reshaped how we report on our performance through a dedicated page with a live reporting dashboard which replaces the Annual Report that was previously produced. Our digital approach has always […]

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2 Minute Read

Tenancy Policy

Provisions under the Localism Bill 2011 which allowed registered providers a greater degree of flexibility on granting tenancies came into force in April 2012. From January 2012, the Localism Bill (Section 150) also placed a duty on every local authority to produce and publish a Tenancy Strategy, which sets out, in high-level terms, the matters […]

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4 Minute Read

Affordability Policy

This Affordability Policy aims to ensure sustainability by evidencing that applicants income is sufficient to cover their housing costs. That the decisions made can be duly demonstrated in accordance with the clause 2.3.1 and 6.3.3 outlined in the Property Pool Plus Policy. These clauses provide HH with the ability to make decisions using its own independent […]

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5 Minute Read

Debt Recovery Policy

With the impact of the Government’s on-going Welfare Reform programme and the full roll out of Universal Credit, the importance of customers understanding their responsibility for paying their rent is clear. The collection of rent is a life blood measure for Halton Housing enabling us to maximise our income to ensure that the commitments contained […]

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6 Minute Read

Void Optimisation Policy

Date of Issue: January 2019 Issue Number: 4 Date of next review: January 2022 Author: Charles Woska, Housing Options Manager Service Area applies to: Housing Services/Property Services and Asset Management Approved By: Director of Housing Services Halton Housing (HH) is committed to continuous improvement in performance of void re-let times and rent loss and at […]

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5 Minute Read

Enquiries, Compliments & Complaints

Halton Housing is committed to continually improving the services we provide to Customers.  We therefore welcome any views or feedback on service delivery, whether good or bad. Enquiries, complaints, and compliments are a valuable source of feedback, which helps Halton Housing to improve and provide better services. The process of registering an enquiry, complaint or […]

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5 Minute Read

Find a Job

You may fancy looking for work to earn more money. If you start earning money this will affect your benefits, so it’s something you need to think carefully about, but if you’d like the challenge and excitement of a job, then you need to consider what sort of job you would like to do. You may […]

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2 Minute Read

Internal Transfer Policy

Transfer of tenancies can take place physically by moving home or by a change in tenancy through assignment or succession.  For the purposes of this document, this policy will focus on physical movement of customers from one property to another under the transfer process or mutual exchange procedures that are currently in place. Transfer requests […]

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7 Minute Read

Succession Policy

Halton Housing is committed to providing an efficient and effective service to its customers which includes acknowledgement of the rights provided within the current legislation and provision of advice on them, whilst also satisfying housing need and aspiration through offering choice in housing location. This policy covers the way in which tenancies can be ‘taken […]

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7 Minute Read

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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