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Do you have questions about your home? Or your Halton Housing tenancy? Well, find all the answers you need here, in the Your Home Help and Support section of our website.

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Here you can browse all of our Your Home Help and Support articles, to help make managing your home that little bit easier.

Mobility Scooters in Common Parts of Flatted Blocks

Date of Issue: September 2019 Issue Number: 1 Date of next review: September 2022 The Regulatory Reform (Fire Safety) Order 2005 places statutory duties on Halton Housing as the Duty Holder for the properties it owns and manages. This duty requires the organisation to assess and manage the risk from the effects of fire in […]

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10 Minute Read

Wood burners and stoves - what you need to know

The government recently announced plans to phase out the sale of coal and wet wood between 2021 and 2023.  We continue to receive requests from customers to allow the use of solid fuel appliances and the possible opening–up of an existing flue or old fireplace to install a wood burner or other solid fuel appliance.   It is our policy to refuse all requests for any open […]

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< 1 Minute Read

Cuckooing: what it is and what to do

Cuckooing is when a drug dealer takes over the home of a vulnerable person who often lives on their own in order to use it as a base for drug dealing. Just like a cuckoo, the dealer moves in, takes over the property and turns it into a drugs den. Dealers will choose someone they […]

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2 Minute Read

Christmas Home Safety

We will spend hours choosing the perfect Christmas gifts, finding scrumptious food and decorating our homes ready for the big day. But safety may be one of the last things on our minds as we get caught up in the festivities.   However you choose to celebrate this Christmas, it’s important to be aware of the […]

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7 Minute Read

Managing condensation, mould and damp in your home

Condensation is the biggest cause of all damp and mould problems reported to us. Too much moisture and condensation in your home can lead to damp and mouldy conditions. Damp and mould could occur on walls, ceilings and behind furniture. How to avoid condensation and damp in your property Although it is difficult to completely […]

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3 Minute Read

Legionnaires' disease

Legionnaires’ disease is a form of pneumonia. Anybody can catch it, but it is more likely to affect those who are susceptible because of age, illness, immunosuppression or smoking. Most cases have been in people aged between 40 and 70. There is no evidence to show the disease is contagious and only 200 – 400 […]

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2 Minute Read

Keep warm, keep well – cold weather advice

Protecting yourself and your home from cold weather is vital during the winter months.   During our busy periods we will work hard to get to everyone as quickly as possible but it may be necessary to prioritise those where there is a disability/vulnerability identifed or complete heating failure and/or no hot water and where there are children […]

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6 Minute Read

Fire risk assessments 

Halton Housing is committed to being open and transparent with customers about how we make sure you are safe in your home and free from harm, including keeping you and your home safe in the event of a fire.  The safety of our customers is our absolute priority and we comply with all our legal […]

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4 Minute Read

TV licences – what you need to know

You are responsible for ensuring you are correctly licenced to watch or record live television programmes in your home, regardless of the equipment being used – TV set, smartphone, tablet, laptop or PC.  Even if you don’t need a TV Licence because you do not own or watch television, you still need to inform TV Licensing so that they can update […]

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2 Minute Read

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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