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Your Home

Do you have questions about your home? Or your Halton Housing tenancy? Well, find all the answers you need here, in the Your Home Help and Support section of our website.

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See here for our most popular Your Home Help and Support articles.

All Help & Support Articles in 'Your Home'

Here you can browse all of our Your Home Help and Support articles, to help make managing your home that little bit easier.

Fire risk assessments 

Halton Housing is committed to being open and transparent with customers about how we make sure you are safe in your home and free from harm, including keeping you and your home safe in the event of a fire.  The safety of our customers is our absolute priority and we comply with all our legal […]

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TV licences – what you need to know

You are responsible for ensuring you are correctly licenced to watch or record live television programmes in your home, regardless of the equipment being used – TV set, smartphone, tablet, laptop or PC.  Even if you don’t need a TV Licence because you do not own or watch television, you still need to inform TV Licensing so that they can update […]

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2 Minute Read

Making a Disrepair Claim – what you need to know

Halton Housing is aware that a number of customers are receiving home visits or calls from Disrepair Claim Companies. To gain access to your property, they will often say that they are from ‘the housing’ or working on behalf of Halton Housing and that they are there to complete a survey on the property. Many […]

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4 Minute Read

Pets in your home – what you need to know

Pets can be a great source of companionship and enrich our lives. While we understand that you may want a pet, we do need to consider the impact this can have on your home and neighbours. That’s why you need to contact us to request permission to keep pets in all circumstances. There are certain […]

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3 Minute Read

Boiler problems – quick fixes you can do

We all have issues with our boilers from time to time. But it’s not always necessary to contact us to fix problems with your boiler. Sometimes a boiler problem can be solved with a quick DIY fix. Quick fixes you can do to try and fix your boiler problem: Resetting your boiler Often, a boiler […]

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8 Minute Read

Accessing Your Property Pool Plus Account

Having trouble accessing your Property Pool Plus account? Don’t worry, we understand this process can sometimes be a little bit confusing so we’ve put together this helpful guide to get you back on PPP quickly and easily. Forgotten login credentials If you have forgotten your PPP reference number, please call 0151 510 5222 leaving your […]

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1 Minute Read

Help and support with our Customer App

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App. Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. Our Customer App for most of us, including many of our customers is simple and straightforward to use. […]

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Bin Collections and Recycling

Your household refuse and recycling is collected by Halton Borough Council. To find out when your bin is due to be collected, if you have any questions regarding recycling or to find out why your bin hasn’t been collected visit Halton Borough Council’s website.

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Gas safety in your home

Why gas safety is so important If your boiler, cooker and gas appliances aren’t checked on a regular basis, you are at risk of gas leaks and potentially even Carbon Monoxide poisoning. A leaking gas appliance can cause explosions. Boilers, fires and cookers that aren’t well maintained can produce carbon monoxide gas. You can’t see, smell […]

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2 Minute Read

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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