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Your Home

Do you have questions about your home? Or your Halton Housing tenancy? Well, find all the answers you need here, in the Your Home Help and Support section of our website.

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All Help & Support Articles in 'Your Home'

Here you can browse all of our Your Home Help and Support articles, to help make managing your home that little bit easier.

Halton Housing Fire Risk Assessment

The safety of our customers is an absolute priority to Halton Housing and we make every effort to make sure that our customers are safe in their homes and free from harm from such potential hazards as fire. What we do As a responsible landlord, we undertake fire risk assessments in all of our flatted […]

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Starting your new tenancy with Halton Housing

Halton is Full Universal Credit (UC) Service Area – what does this mean? In Halton people of working age can not make new claims for any of the legacy benefits (Jobseekers Allowance, Income Support, Tax Credits, Employment Support Allowance or Housing Benefit). If you need to make a new claim for help with housing costs […]

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Decorating Vouchers

We often offer our customers whose homes have recently undergone a re-wire or work deemed intrusive decorating vouchers. These vouchers make up part of the Dulux Decorating Scheme and can be redeemed directly from Dulux by visiting: or by calling 0845 603 6498 to speak to an advisor.   All of the terms and […]

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The Tenancy Support Team

Did you know that here at Halton Housing we have a dedicated team of 5 individuals whose job roles are to care for some of our most vulnerable customers and offer them support? Our Tenancy Support Team is made up of five incredibly dedicated people, who have in recent years established close working relationships with […]

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Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus. The changes to the Property Pool Plus account activation process are listed below: Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you […]

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Enquiries, Compliments & Complaints

We aim to deliver quality and excellence across all of the services we provide. We are continually looking at ways to improve these services. A vital part of making sure our services meet your requirements is through listening to what you think. As such we welcome your views and comments – whether positive or negative. […]

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What is asbestos? Asbestos is a strong fibrous mineral, which can resist heat and chemicals. It was commonly used in building materials between the 1950’s and 1980’s. Almost all buildings constructed or altered during this period are likely to contain asbestos. Products containing asbestos can look the same as those that do not. Often the […]

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What is condensation? There is always moisture in the air. As the air gets cooler it holds less moisture and droplets of water will appear on any cold surface, especially windows, tiles, mirrors and outside walls. Condensation usually occurs in cold weather. Often black spot mould will grow on the moisture that forms on damp […]

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Understanding Your Rent – A Customer Factsheet

It is important to pay your rent and service charges on time. At the start of your tenancy, we will tell you what your weekly rent charge will be and whether or not it includes heating or additional service charges. We will also give you a rent information card and a payment card. Your responsibilities […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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