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Do you have questions about your home? Or your Halton Housing tenancy? Well, find all the answers you need here, in the Your Home Help and Support section of our website.

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All Help & Support Articles in 'Your Home'

Here you can browse all of our Your Home Help and Support articles, to help make managing your home that little bit easier.

Christmas Home Safety

We will spend hours choosing the perfect Christmas gifts, finding scrumptious food and decorating our homes ready for the big day. But safety may be one of the last things on our minds as we get caught up in the festivities.   However you choose to celebrate this Christmas, it’s important to be aware of the […]

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7 Minute Read

Managing condensation, mould and damp in your home

Condensation, mould and damp is a major problem to many houses and flats. It can affect your health and can cause damage to furniture and wall plaster.   If you have damp or mould in your home the first thing to do is find the cause. It can easily be treated at home at home with early intervention […]

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4 Minute Read

Legionnaires' disease

Legionnaires’ disease is a form of pneumonia. Anybody can catch it, but it is more likely to affect those who are susceptible because of age, illness, immunosuppression or smoking. Most cases have been in people aged between 40 and 70. There is no evidence to show the disease is contagious and only 200 – 400 […]

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2 Minute Read

Keep warm, keep well – cold weather advice

Protecting yourself and your home from cold weather is vital during the winter months.   During our busy periods we will work hard to get to everyone as quickly as possible but it may be necessary to prioritise those where there is a disability/vulnerability identifed or complete heating failure and/or no hot water and where there are children […]

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6 Minute Read

Fire risk assessments 

Halton Housing is committed to being open and transparent with customers about how we make sure you are safe in your home and free from harm, including keeping you and your home safe in the event of a fire.  The safety of our customers is our absolute priority and we comply with all our legal […]

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4 Minute Read

TV licences – what you need to know

You are responsible for ensuring you are correctly licenced to watch or record live television programmes in your home, regardless of the equipment being used – TV set, smartphone, tablet, laptop or PC.  Even if you don’t need a TV Licence because you do not own or watch television, you still need to inform TV Licensing so that they can update […]

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2 Minute Read

Making a Disrepair Claim – what you need to know

Halton Housing is aware that a number of customers are receiving home visits or calls from Disrepair Claim Companies. To gain access to your property, they will often say that they are from ‘the housing’ or working on behalf of Halton Housing and that they are there to complete a survey on the property. Many […]

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4 Minute Read

Pets in your home – what you need to know

Pets can be a great source of companionship and enrich our lives. While we understand that you may want a pet, we do need to consider the impact this can have on your home and neighbours. That’s why you need to contact us to request permission to keep pets in all circumstances. There are certain […]

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3 Minute Read

Boiler problems – quick fixes you can do

We all have issues with our boilers from time to time. But it’s not always necessary to contact us to fix problems with your boiler. Sometimes a boiler problem can be solved with a quick DIY fix. Quick fixes you can do to try and fix your boiler problem: Resetting your boiler Often, a boiler […]

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8 Minute Read

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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