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Do you have questions about your home? Or your Halton Housing tenancy? Well, find all the answers you need here, in the Your Home Help and Support section of our website.

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Here you can browse all of our Your Home Help and Support articles, to help make managing your home that little bit easier.

Accessing Your Property Pool Plus Account

Having trouble accessing your Property Pool Plus account? Don’t worry, we understand this process can sometimes be a little bit confusing so we’ve put together this helpful guide to get you back on PPP quickly and easily. Forgotten login credentials If you have forgotten your PPP reference number, please call 0151 510 5222 leaving your […]

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Help and support with our Customer App

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App. Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. Our Customer App for most of us, including many of our customers is simple and straightforward to use. […]

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Bin Collections and Recycling

Your household refuse and recycling is collected by Halton Borough Council. To find out when your bin is due to be collected, if you have any questions regarding recycling or to find out why your bin hasn’t been collected visit Halton Borough Council’s website.

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Gas safety in your home

Why gas safety is so important If your boiler, cooker and gas appliances aren’t checked on a regular basis, you are at risk of gas leaks and potentially even Carbon Monoxide poisoning. A leaking gas appliance can cause explosions. Boilers, fires and cookers that aren’t well maintained can produce carbon monoxide gas. You can’t see, smell […]

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Carbon Monoxide

Carbon Monoxide Poisoning You can’t see, taste or smell carbon monoxide, but it can be deadly. Carbon Monoxide (CO) is a highly poisonous gas, it can cause death as well as serious long term health problems such as brain damage. The Gas Safety Register defines CO as: ‘..produced by the incomplete burning of natural gas […]

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Water hygiene in your home

Legionella Risk Management Legionnaires’ disease is a form of pneumonia which anybody can catch; although it’s more likely to affect those people who are susceptible because of their age, illness, poor immune system or because they are smokers. Most cases that are reported have been in people who are aged between 40 and 70. Legionnaires’ […]

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Halton Housing Fire Risk Assessment

The safety of our customers is an absolute priority to Halton Housing and we make every effort to make sure that our customers are safe in their homes and free from harm from such potential hazards as fire. What we do As a responsible landlord, we undertake fire risk assessments in all of our flatted […]

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Starting your new tenancy with Halton Housing

Halton is Full Universal Credit (UC) Service Area – what does this mean? In Halton people of working age can not make new claims for any of the legacy benefits (Jobseekers Allowance, Income Support, Tax Credits, Employment Support Allowance or Housing Benefit). If you need to make a new claim for help with housing costs […]

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Decorating Vouchers

We often offer our customers whose homes have recently undergone a re-wire or work deemed intrusive decorating vouchers. These vouchers make up part of the Dulux Decorating Scheme and can be redeemed directly from Dulux by visiting: https://www.duluxdecoratorcentre.co.uk/social-housing-residents or by calling 0845 603 6498 to speak to an advisor.   All of the terms and […]

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Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Still Can’t Find What You’re Looking For?

If you’ve exhausted our Help and Support section and still can’t find the answer to your question or query, talk to us. You can get in touch via Live Chat, our Customer App or your Halton Housing Customer Account.

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