Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Disrepair Claims

Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus.

The changes to the Property Pool Plus account activation process are listed below:

  • Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you have provided online. You will be able to bid, but you must ensure your information is correct.
  • You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
  • Landlord references will be requested upon activation of your application.
  • Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
  • A list of proofs required is available on the Property Pool website under, click here to see this list . You must have the correct proofs ready when you bid.
  • When you are being considered for a property and/or a provisional offer has been made, you will have 48 hours to provide the proofs requested of you to the Registered Provider of the property. If they are not received within the allotted time, the offer will be withdrawn.
  • Should you be placed in a Priority Banding you will be required to provide proof of your circumstances.
  • For those with medical needs, if you have identified on your application that you have a medical condition, which may impact the type of property you need, you may be requested to provide additional details. This could be requested from: your doctor, Occupational Therapist, mental health team, social services, support worker and/or psychiatrist.

Halton Housing manage this service on behalf of registered providers in Halton.

Need some assistance?

As from 4th March 2019, Property Pool Plus/Halton Housing will no longer be carrying out a weekly drop in service at Widnes/Runcorn Halton Direct Link.

If you are a Halton resident and have a Property Pool Plus enquiry, please get in touch with a member of our Housing Options team via either phone or email.

Telephone – 0151 510 5222

Email – housingoptionsteam@haltonhousing.org

If you already have a Halton Property Pool Plus account, you can utilise the client messaging service to send any enquiry.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.

Find out more about applying to live in Halton Housing property by visiting our Find a Home page.

To view some of Halton Housing’s featured available properties visit our Recently Added Properties page.

Halton Housing internal transfer policy?

You may see on some of our property ads the words ‘customers bidding on like for like properties may be skipped as per our 2017 internal transfer policy’. Halton’s internal transfer policy relates to customers who are bidding on properties which are similar in size and layout despite them having a Halton Housing property which currently suits their needs. If we deem a customer to be suitably housed this means you live in a house which has the right number of rooms for your family size, and meets any access or mobility requirements you may have.

Current Halton Housing customers who are bidding on a property which is similar in size and layout to their current home, which suitably meets their needs may be skipped as they are deemed to be suitably housed. The reason this policy has been created is to make applying for high demand properties fairer and easier for those who need them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Together With Tenants
Important Tenant Updates

Together With Tenants

12th March 2019

We want your feedback! The National Housing Federation is a membership body for housing associations in England. The National Housing Federation (also known as NHF) association members collectively provide two and a half million homes for more than 6 million people. By working with its association members, the NHF have put together a draft plan […]

find out more
Halton Housing and chairman and treasurer of Hough Green Allotment Association
Halton News

Hough Green allotment set to flourish

21st February 2019

Hough Green Allotment Association is set to flourish after being awarded over £900 in funding following a successful application to Halton Housing’s Helping Hands initiative. The association, who work the allotments located off Birtley Court in Hough Green, Widnes, plan to use the money to fund improvements to their new multi-function cabin installed last year. […]

find out more
Informetis sensor
Halton News

Halton Housing to trial latest technology in ...

22nd January 2019

Halton Housing is working with Artificial Intelligence (AI) and smart energy focused start-up, Informetis, to trial a new method of ensuring its elderly and vulnerable customers are safe and well based, on data gathered from electrical appliance usage within their home. Informetis is a spin-out from what was previously Sony Corporation’s R&D Energy Division. Its […]

find out more
Waterfront Point
Halton News

Innovative Halton Housing HQ scoops top inter...

17th December 2018

Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]

find out more
Halton Housing
Halton News

Halton Housing appoint new Chief Operating Of...

30th November 2018

Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]

find out more
CREATE’S Operations Director, Greg Walker OBE with Halton Housing’s Corporate Social Responsibility Officer, Cheryl McCabe at the charities warehouse in Liverpool.
Halton News

New lease of life for white and electrical go...

29th November 2018

Halton Housing has established a partnership with recycling charity, CREATE UK to recycle white and electrical goods left in void properties. CREATE, based in Liverpool, provides solutions to  councils, retailers and housing associations for the disposal of all their end of life white goods and other electrical appliances. CREATE will collect white and electrical goods […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24