Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus.

The changes to the Property Pool Plus account activation process are listed below:

• Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you have provided online. You will be able to bid, but you must ensure your information is correct.
• You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
• Landlord references will be requested upon activation of your application.
• Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
• A list of proofs required is available on the Property Pool website under, click here to see this list . You must have the correct proofs ready when you bid.
• When you are being considered for a property and/or a provisional offer has been made, you will have 48 hours to provide the proofs requested of you to the Registered Provider of the property. If they are not received within the allotted time, the offer will be withdrawn.
• Should you be placed in a Priority Banding you will be required to provide proof of your circumstances.
• For those with medical needs, if you have identified on your application that you have a medical condition, which may impact the type of property you need, you may be requested to provide additional details. This could be requested from: your doctor, Occupational Therapist, mental health team, social services, support worker and/or psychiatrist.

Halton Housing manage this service on behalf of registered providers in Halton.

Need some assistance?

We operate a Property Pool Plus surgery at Halton Direct Links in Runcorn and Widnes once a fortnight for those who have any questions, or need help setting up their applications.

Widnes Direct Link – every other Tuesday between 9.30am and 1.00pm.

Runcorn Direct Link – every other Thursday between 9.30am – 1.00pm.

We work through each application we receive in chronological order. If you require to speak to our Housing Options Team for further advice on setting up your Property Pool Plus account, please telephone 0151 510 5222. Voicemail’s are picked up within 1 working day, however we would strongly advise all applicants to use the client message facility on Property Pool Plus for any enquiries.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.