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Property Pool Plus

Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus.

The changes to the Property Pool Plus account activation process are listed below:

  • Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you have provided online. You will be able to bid, but you must ensure your information is correct.
  • You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
  • Landlord references will be requested upon activation of your application.
  • Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
  • A list of proofs required is available on the Property Pool website under, click here to see this list . You must have the correct proofs ready when you bid.
  • When you are being considered for a property and/or a provisional offer has been made, you will have 48 hours to provide the proofs requested of you to the Registered Provider of the property. If they are not received within the allotted time, the offer will be withdrawn.
  • Should you be placed in a Priority Banding you will be required to provide proof of your circumstances.
  • For those with medical needs, if you have identified on your application that you have a medical condition, which may impact the type of property you need, you may be requested to provide additional details. This could be requested from: your doctor, Occupational Therapist, mental health team, social services, support worker and/or psychiatrist.

Halton Housing manage this service on behalf of registered providers in Halton.

Need some assistance?

We operate a Property Pool Plus surgery at Halton Direct Links in Runcorn and Widnes once a fortnight for those who have any questions, or need help setting up their applications.

Widnes Direct Link – every other Tuesday between 9.30am and 1.00pm.

Runcorn Direct Link – every other Thursday between 9.30am – 1.00pm.

We work through each application we receive in chronological order. If you require to speak to our Housing Options Team for further advice on setting up your Property Pool Plus account, please telephone 0151 510 5222. Voicemail’s are picked up within 1 working day, however we would strongly advise all applicants to use the client message facility on Property Pool Plus for any enquiries.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.

Find out more about applying to live in Halton Housing property by visiting our Find a Home page.

To view some of Halton Housing’s featured available properties visit our Recently Added Properties page.

Halton Housing internal transfer policy?

You may see on some of our property ads the words ‘customers bidding on like for like properties may be skipped as per our 2017 internal transfer policy’. Halton’s internal transfer policy relates to customers who are bidding on properties which are similar in size and layout despite them having a Halton Housing property which currently suits their needs. If we deem a customer to be suitably housed this means you live in a house which has the right number of rooms for your family size, and meets any access or mobility requirements you may have.

Current Halton Housing customers who are bidding on a property which is similar in size and layout to their current home, which suitably meets their needs may be skipped as they are deemed to be suitably housed. The reason this policy has been created is to make applying for high demand properties fairer and easier for those who need them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods