Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Disrepair Claims

Activating your Property Pool Plus account

From April 2018 Halton Housing will be changing the activation process for customers applying to live in our homes via Property Pool Plus.

The changes to the Property Pool Plus account activation process are listed below:

  • Once you have registered for Property Pool Plus, your account will be activated automatically based on the information you have provided online. You will be able to bid, but you must ensure your information is correct.
  • You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
  • Landlord references will be requested upon activation of your application.
  • Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
  • A list of proofs required is available on the Property Pool website under, click here to see this list . You must have the correct proofs ready when you bid.
  • When you are being considered for a property and/or a provisional offer has been made, you will have 48 hours to provide the proofs requested of you to the Registered Provider of the property. If they are not received within the allotted time, the offer will be withdrawn.
  • Should you be placed in a Priority Banding you will be required to provide proof of your circumstances.
  • For those with medical needs, if you have identified on your application that you have a medical condition, which may impact the type of property you need, you may be requested to provide additional details. This could be requested from: your doctor, Occupational Therapist, mental health team, social services, support worker and/or psychiatrist.

Halton Housing manage this service on behalf of registered providers in Halton.

Need some assistance?

As from 4th March 2019, Property Pool Plus/Halton Housing will no longer be carrying out a weekly drop in service at Widnes/Runcorn Halton Direct Link.

If you are a Halton resident and have a Property Pool Plus enquiry, please get in touch with a member of our Housing Options team via either phone or email.

Telephone – 0151 510 5222

Email – housingoptionsteam@haltonhousing.org

If you already have a Halton Property Pool Plus account, you can utilise the client messaging service to send any enquiry.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.

Find out more about applying to live in Halton Housing property by visiting our Find a Home page.

To view some of Halton Housing’s featured available properties visit our Recently Added Properties page.

Halton Housing internal transfer policy?

You may see on some of our property ads the words ‘customers bidding on like for like properties may be skipped as per our 2017 internal transfer policy’. Halton’s internal transfer policy relates to customers who are bidding on properties which are similar in size and layout despite them having a Halton Housing property which currently suits their needs. If we deem a customer to be suitably housed this means you live in a house which has the right number of rooms for your family size, and meets any access or mobility requirements you may have.

Current Halton Housing customers who are bidding on a property which is similar in size and layout to their current home, which suitably meets their needs may be skipped as they are deemed to be suitably housed. The reason this policy has been created is to make applying for high demand properties fairer and easier for those who need them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton Housing's customer engagement team, with some of the founding members of The Wonky Garden and members of WHH Charity and staff from the unit at Halton Hospital.
Halton News

Halton Housing supports WHH Charity and The W...

13th May 2019

Halton Housing has given a helping hand to The Wonky Garden who are presently supporting Warrington and Halton Hospitals Charity (WHH Charity) to take their rehab garden at Halton Hospital to the next level. The garden, which is situated outside Halton Hospitals Cardiac Rehab Unit, is set to be transformed, following a successful application for […]

find out more
Tannery Fields Show Home Launch Event
Uncategorized

Open Door Set to Launch Tannery Fields Show H...

9th May 2019

Open Door, the commercial subsidiary of Halton Housing are excited to launch their brand-new, furnished show home at Tannery Fields. Tannery Fields is the new build housing development located on Picow Farm Road, Runcorn, Cheshire.   The show home will officially launch on Saturday 25th May from 10.30am – 3pm. The Open Door Team are launching the show home on […]

find out more
HOPE SHOP Widnes
Halton News

Thriving Facebook support group sets up shop

8th May 2019

Halton Housing has gifted a shop on a peppercorn rent to a thriving community support group. Helping Ordinary People Everyday (HOPE), which originally started as a Facebook group, was set up to help those in need through generous donations to make a difference to members of the Halton community. Thanks to the ongoing work of […]

find out more
OD3 halton housing strategy
Halton News

Halton Housing launches OD3, its corporate st...

7th May 2019

Halton Housing is excited to announce the launch of its corporate strategy for 2019-22, ‘Our Direction 3 (OD3)’, setting out its ambitions to continue to be innovative and a market leader in all that it does.  OD3 takes the form of an easy to read infographic and explains what Halton Housing does, where it’s heading, how it will achieve its ambitions, and how success will be measured. OD3 also highlights achievements made over the last five […]

find out more
Bower Brook Gardens Phase 2
Developments

Bower Brook Gardens Phase 2 Widnes developmen...

24th April 2019

New Homes For Sale in Widnes Listed Bower Brook Gardens Phase 2 is the second stage of Halton Housing’s popular Tan House Lane development in Widnes. The first phase of the development, which was completed in summer 2018 comprised of Shared Ownership, affordable rent and properties for market sale through Halton Housing’s build partner, Russell […]

find out more
Liz Haworth
Halton News

Halton Housing announces new Group Chief Exec...

23rd April 2019

Halton Housing has announced that Liz Haworth will be joining the organisation as their new Group Chief Executive. Ingrid Fife, Group Board Chair said “I’m delighted that Liz will be joining us to lead our talented team to take the organisation forwards. Liz brings a wealth of experience in service transformation, people leadership and performance […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24

Close

Halton Housing has received reports from customers that bogus callers are targeting our neighbourhoods in Widnes and Runcorn. Any visits to your home by Halton Housing will be pre-arranged with you. All of our staff carry photographic identification badges. Each badge has the Halton Housing logo and the staff member’s name. If you are ever in doubt – please call us on 0303 333 0101.