We support customers in crisis situations all the time. And while the current Coronavirus pandemic is unprecedented, we are still here to help.
We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.
We can agree affordable repayment plans and provide specialist advice on claiming benefits, maximising income and managing debt through our dedicated Debt Recovery and Welfare Benefits and Money Advice teams.
We are continuing to charge rent as normal and you need to continue to pay your rent in full where possible. Paying as much as you are able to is better than paying nothing at all. We would encourage you to continue to do this to reduce your arrears and to avoid any action in the future.
We realise you may need help from benefits to do this. You will need to make a claim to Universal Credit for help to pay your rent for the period that you are away from work.
People living in social housing affected by Coronavirus will be protected from eviction for three months in emergency legislation to be passed by the government. However, any arrears will continue to increase if you don’t pay your rent and you should talk to us if you are unable to pay. We wish to stress that we will not charge you any interest or any fees, but your weekly or monthly rental charge will still show on your statement.
If you are worried about falling into arrears because you cannot pay us in the short term because of Coronavirus, it is important that you speak to us as soon as possible. Failing to engage with us or make every effort to maintain some form of payment could result in further consequences after the three-month period is up.
If you are worried about falling into arrears because you cannot pay us in the short term because of Coronavirus, you can discuss setting up a payment plan with our Debt Recovery Team as soon as you can. You can contact the team on 0151 510 5204 or Debt.Recovery@haltonhousing.org.
We recognise that for many people, this will be the first time they have needed to claim benefits.
You can get help and support to make a claim for Universal Credit online from:
0800 328 5644
0800 144 8 444
0800 138 1111
You can receive up to a month’s advance upfront without physically attending a Jobcentre. The seven waiting days for ESA for new claimants suffering from Coronavirus or required to stay at home will not apply, so it will be payable from day one.
For more information, including making a claim for a Discretionary Housing Payment, a Council Tax Reduction or Housing Benefit, visit Halton Borough Council’s Council Tax and Benefits website page.
We can support you whilst you make your claim for Universal Credit so please call our Welfare Benefits and Money Advice team if you are experiencing any difficulties. You can contact the team by calling 0151 510 5024. The team are extremely busy trying to help as many customers as possible. If you are struggling to get through, try one of these alternatives:
0800 138 7777
0344 477 2121
0800 138 1111
We’ve tried to answer a couple of questions you might have if you’re in employment and are ill or affected by Coronavirus. Take a look at our Coronavirus Frequently Asked Questions, as we are regularly updating this with information regarding our services and links to support for money-related matters.
Want to know more about Universal Credit? Visit the understanding Universal Credit website.
If your income has reduced you may be eligible for support in paying your council tax.
If you are already claiming but your income has changed, you will need let your council know there has been a change of circumstances so they can re-assess your claim.
Visit Halton Borough Council’s dedicated page.
Some of you may be worrying about how you are going to pay your utility bills, and for those on pre-payment meters, how you’re going to keep them topped up.
Ofgem, the regulatory authority for gas and electric have published the following advice on what to do if you are faced with affordability issues.
The government has launched an emergency package with energy suppliers to ensure you don’t face any additional hardships in heating or lighting your home during the coronavirus outbreak. If you are struggling with money problems or are repaying a debt, options will include:
You don’t need to worry or stress about gas/electricity if don’t have money to top up or are self-isolating. No credit meters will be disconnected during the outbreak.
Contact your energy supplier if you have a prepay meter tell them your self-isolating. They will send you out two week’s worth of gas/electricity or if you have a smart meter they will top you up.
British Gas
0333 202 9802
EDF
0333 200 5100
Eon
0345 052 000
N Power
0800 073 3000
Scottish Power
0800 027 0072
SSE
0345 026 2658
For further general advice on household energy bill support, see Ofgem’s guide: Who to contact if it’s difficult paying bills.
For more information from Ofgem, you can visit their website here: https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply.
United Utilities have published the following advice:
“We wanted to let you know what we’re doing in response to the Coronavirus outbreak to protect our staff and customers. We’re following the government health advice to make sure our customers and our colleagues stay safe and we are putting all the necessary measures in place to ensure this advice is followed by everyone. We understand this is a challenging time and we’ve put our robust business continuity plans into action so we can make sure we can still supply our water and wastewater services to all customers across the North West. Advice from the World Health Organisation is that the water treatment process – specifically the addition of chlorine which is routinely used for disinfection – will kill the virus. Remember, only flush the three Ps – pee, poo and paper. Please do not flush any kitchen roll, wet wipes or newspaper down the toilet as these can cause major blockages in the sewers”.
You can find more information on their website: https://www.unitedutilities.com/Coronavirus-update/
No advice has been published about support TV Licensing is able to give if you have difficulty paying, it is still a legal requirement to have one if you want to:
This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.
Many internet providers are still working out their response to COVID-19, many are looking at giving free phone calls and extra data and speed boosts. Check your suppliers website directly for more information.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
We've tried to answer some questions you might have if you're in employment and are ill or affected by Coronavirus.
6 Mins
Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
1 min
Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously.
2 Mins
The state pension is a weekly payment from the government that you receive when you reach state pension age.
2 Mins
2 Mins
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]
We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak. However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. Whilst we as an organisation have […]
We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]
Update: 31 March 2020 Services Update: We’ve summarised the status of our services in a handy graphic which we will update regularly. Frequently Asked Questions: Don’t forget, our Coronavirus FAQs are being updated daily, so be sure to have a look for the very latest information and advice. Coronavirus related scams We are aware of several Coronavirus […]
Four colleagues from our Customer Team are celebrating after completing their Chartered Institute of Housing (CIH) level 4 qualification. The CIH is the professional body for the housing sector. A registered charity with a Royal Charter, the Institute provides opportunities for learning and improving, and champions housing in order to influence and improve housing policy and practice. Senior […]
We have provided a funding boost for ‘Keep Widnes Tidy’, a voluntary litter picking group in Widnes. The new funding from our Helping Hands initiative will enable the group to purchase new equipment, allowing more people to get involved in its activities. The Helping Hands initiative makes available funding, skills, materials and resources to community projects and groups which benefit the Borough. Keep Widnes Tidy […]
Copyright Halton Housing 2020 | A charitable housing association registered under the Co-operative and Community Benefit Societies Act 2014 | Website design and development by Clicky
Community Benefit Society Registration number: 7744
Privacy Notice | Sitemap
