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Customer App Updates

We’ve recently made some updates to our Customer App to make getting in touch with us, and making requests that little bit easier for our customers. Customers can now, via the Halton Housing Customer App: request a copy of your tenancy agreement, raise an investment query, make an application for a pet, report a defect on new builds, request a rent refund and set up a Standing Order. The Customer App allows you to quickly and easily make these requests, 24 hours a day at the click of a button. To download the Halton Housing Customer App, click here.

If you’re not a Halton Housing customer, but would like to submit queries and browse our available properties, you can do so via our Community App. To download the free to use Halton Housing Community App go to the Apple App Store, or the Google Play Store for Android.

App Updates Guide

 

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
halton Housing maitenance technican carrying out a gas safety check
Halton News

Successful gas injunction obtained despite Co...

14th May 2020

Halton Housing has been granted an injunction to gain access to a property in Widnes to carry out important gas safety checks. Gas regulations mean Halton Housing has to check all homes once a year. An injunction is a Court order which orders a company or person to do (a “mandatory injunction”) a particular act […]

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food on shelves in food bank
Halton News

Halton Housing donates £5,000 to Halton food...

14th May 2020

Halton Housing has proudly made a £5,000 donation to food banks in Halton, with the money being split equally between Widnes and Runcorn. The donation is part of Halton Housing’s backing of the national housing sector’s food bank campaign, ‘More than homes’. The #HousingUK #SocialHousing sector is working together to give something back to the […]

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Halton News

Improving people’s lives during Coronavirus

24th April 2020

Colleagues from across Halton Housing are working hard to maintain essential services and support our customers who need us most during the Coronavirus crisis, bringing our vision of improving people’s lives to life. We are undertaking activities to ensure local people are getting the help, support, and advice they need. Over the past few weeks, […]

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Halton News

We’re looking for new members to join our i...

22nd April 2020

We’re looking for new members to join our independent customer Scrutiny Panel. Sitting underneath our Board, the panel are responsible for picking service areas of Halton Housing they wish to scrutinise, with the view to making recommendations for improvement – helping ensure we are offering the best services we can to our customers. Alongside meeting […]

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Halton News

Govern our future: Could you be our new Board...

30th March 2020

We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]

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Halton News

Social Distancing – Are you doing it?

30th March 2020

We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak.  However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. We consider that a […]

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