Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
National Customer Service Week

Employed and ill or affected by Coronavirus?

Last updated: 6th August 2020

This is a difficult time for many people and we understand that this may be the first time you have had to claim benefits.

We’ve tried to answer some questions you might have if you’re in employment and are ill or affected by Coronavirus and where possible provide signposting and guidance to help and support that is available to help you claim.

Am I entitled to sick pay?

Your rights to Statutory Sick Pay (SSP) depend on your employment status and earnings.

If you’re an employee and earn at least £118 a week, you will be able to get £94.25 per week for up to 28 weeks. Normally you must be off for at least four days in a row, but the government has announced SSP will be paid from the first day you are off sick if it is related to Coronavirus.

If you’re an employee and earn at least £118 a week, you will be able to get £94.25 per week for up to 28 weeks. Normally you must be off for at least four days in a row, but the government has announced SSP will be paid from the first day you are off sick if it is related to Coronavirus. Please check here for the most up to date information about SSP entitlement.

If your employer refuses to pay SSP, or is not paying you the full amount, you should contact the HM Revenue and Customs statutory payment dispute team on 03000 560 630, Monday to Thursday: 8.30am to 5pm and Friday: 8.30am to 4.30pm.

Am I entitled to benefits?

If you are unable to get statutory sick pay, you may be entitled to other benefits:

Contributory Employment and Support Allowance (C-ESA)

This can be claimed if you are ill and unable to work. Normally it is payable from the 8th day of your claim, but if you are ill or self-isolating due to the coronavirus, it is payable from the 1st day of your claim. You cannot get C-ESA at the same time as SSP. It is not means-tested except if you receive more than £85 per week pension income.

Find out more on making a claim for Contributory Employment and Support Allowance (C-ESA).

Contributory Job Seekers Allowance (C-JSA)

This can be claimed if you are out of work, or working less than 16 hours per week, and looking for work/additional work. If you are working your earnings are taken into account; it is otherwise not means-tested.

Note that if you are unpaid leave from work but are still employed, you may have difficulty claiming Jobseeker’s Allowance as they may argue you are not available for work. However, you should still be able to claim Universal Credit (see below).

Find out more on making a claim for Contributory Job Seekers Allowance (C-JSA).

Universal Credit

This is the means-tested benefit to claim if you are working-age and have a low income and savings. If you have a partner their income and savings are taken into account too and you have to claim together. How much you get depends on your circumstances – extra is paid for rent and for children. It is claimed online and paid monthly, including the rent element.

Find out more on making a claim for Universal Credit.

Council Tax Support/Reduction

This is essential to claim alongside other benefits for help towards your council tax bill. This is means-tested but rules vary between local authorities.

Visit Halton Borough Council’s dedicated website page.

Pension Credit

If you (and your partner if you have one) have reached your state pension age, you may be able to claim Pension Credit and Housing Benefit instead.

Find out more about Pension Credit or call 0800 99 1234.

To claim Housing Benefit, contact Halton Borough Council.

I am self-employed

The Self-employment Income Support Scheme is being made available by the Government. Use this scheme if you’re self-employed or a member of a partnership and have lost income due to coronavirus.

Find out more here.

Some people with disabilities

If you (and your partner if you have one) are entitled to a ‘severe disability premium’ on any benefits, then seek advice on what you should claim as it should not be Universal Credit.

Help and support available to make a claim for benefits

We recognise that for many people, this will be the first time they have needed to claim benefits.

You can get help and support to make a claim for Universal Credit online from:

Universal Credit

0800 328 5644

Citizens Advice

0800 144 8 444

Step Change

0800 138 1111

We can support you whilst you make your claim for Universal Credit so please call our Welfare Benefits and Money Advice team if you are experiencing any difficulties.

You can receive up to a month’s advance upfront without physically attending a Jobcentre. The seven waiting days for ESA for new claimants suffering from Coronavirus or required to stay at home will not apply, so it will be payable from day one.

For more information, including making a claim for a Discretionary Housing Payment, a Council Tax Reduction or Housing Benefit, visit Halton Borough Council’s Council Tax and Benefits website page.

Our Welfare Benefit Money Advice Team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice. You can contact the team by calling 0151 510 5024 or by making a referral by our App.

The team are extremely busy trying to help as many customers as possible. If you are struggling to get through, try one of these alternatives:

Money Advice Service

0800 138 7777

Citizens Advice Helpline

0344 477 2121

Stepchange (Debt advice)

0800 138 1111

Business Debt Line

0800 197 6026

Business Support Helpline (England)

0300 456 3565

If you are worried about falling into arrears because you cannot pay us in the short term because of Coronavirus, you can discuss setting up a payment plan with our Debt Recovery Team as soon as you can on 0151 510 5204 or

Alternatively, Take a look at our Coronavirus: Rent and money worries help and support page for more information.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
together with tenants
Halton News

Working “Together with Tenants”

1st March 2021

We’ve signed up to the National Housing Federation’s “Together with Tenants Charter”. As your landlord, we work hard to create a positive relationship with all our customers. We are not here just to provide safe, decent and affordable homes – we want to engage with you to make sure that we are providing services and […]

find out more
Alan smith director of customer experience
Halton News

Halton Housing appoints new Director of Custo...

1st March 2021

We have appointed Alan Smith as our new Director of Customer Experience. Alan brings a wealth of experience with him to Halton Housing, having held a variety of senior roles in a range of public and private sector organisations including the NHS and more recently an exam board. Chief Operations and Transformation Officer, Debbie Trust-Dickinson […]

find out more
friendlyfebruary (1)
Halton News

#FriendlyFebruary check-in calls to customers

12th February 2021

During February, we are trying to contact as many of our older customers as possible who live alone. We’re calling it #FriendlyFebruary. Our intent is to make a social telephone call to them just to find out how they are managing during this difficult lockdown period and to offer some support or signpost them to […]

find out more
Halton News

Number 1 Digital Housing Provider Award

11th February 2021

Halton Housing has beaten off strong competition in the sector to be judged the number one digital housing provider in Housing Digital‘s Top 30! The award aimed to identify the 30 top digitally-enabled social housing providers (of all sizes) who could demonstrate they are at the forefront of digital initiatives and transformation in the sector; […]

find out more
Halton News

Get ready for Census 2021 – Shape the futur...

9th February 2021

In partnership with the housing providers Liverpool City Region group, we are supporting Census 2021. The census is a survey that happens every 10 years and provides detailed information about our society.  It gives us a snapshot of all the people and households in England and Wales.   How will the census make a difference to me?  By taking part, you can help inform […]

find out more
Halton Housing 5 apprentices
Halton News

Building the future this National Apprentices...

8th February 2021

We are celebrating the 14th annual National Apprenticeship Week, taking place from 8th to 14th February.  ‘Build the Future’ is the theme which aims to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.  Throughout the week we will be sharing stories, experiences and insights from our current apprentices […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseemail-icon Asset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconphone-icon info-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 twitter-icon wifi-glyph-24