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Gain New Skills to Improve your Job Prospects

Adult Learning Halton, in partnership with Emovis will be running a HEP Award in Contact Centre Operation course this summer!

The centre will be holding an Information Session On Monday 5th June, 2017 in room 13, Kingsway Learing Cenre, Widnes from 10am -1.30pm. The HEP Contact Centre Operations course is intended to develop the skills and working knowledge needed to apply for employment opportunities within the Customer Service and Contact Centre industry.  A pre-course assessment (English and maths) will be completed during the session. To book your place on the Information Session, please contact the Adult Learning and Skills Team on: 0151 511 7788 or 01928 573721 or email: adult.learning@halton.gov.uk

Following on from the information session you will be required to attend a 5 week HEP Contact Centre Operations course. The course will run on Wednesdays, Thursday and Fridays for 5 weeks at the Acorn Learning Centre, Castlefields, Runcorn from 9.30am -3pm. The course is due to start on Wednesday 14th June, 2017.

Course topic areas include:

  • Communication Skills
  • Interacting with customers
  • Time management
  • IT skills development
  • Team work
  • Introduction to working in a contact centre
  • Healh and Safety in contact centre
  • CV writing
  • Interview skills
  • Letter writing
  • Applying for jobs interview skills
  • Legislation and regulations for Contact Centre roles

Upon successful completion of the HEP Award course, you will progress to a guaranteed interview with Emovis (the organisation administering the tolling operations for the Mersey Gateway).

Applying

If you feel you have the following skill set:

  • Good standard of communication skills
  • Level 1 English skills
  • Entry 3 maths skills
  • Confident IT software user
  • Ability to remain woeking at a workstation for long periods of time
  • Completion of Scottish Disclosure check

And are interested in gaining experience and a possible career in customer services, then what are you waiting for – sign up now to secure your place!

For further information about the course and how to apply, please contact:

The Adult Learning Team

Employment, Learning and Skills Division

Halton Borough Council

0151 511 7788

adult.learning@halton.gov.uk

or:

Alison Bowen

Head of Curriculum and Data Services

Employment, Learning and Skills Division

Halton Borough Council

0151 511 7471

Alison.bowen@halton.gov.uk

To find out what other courses you can complete with The Adult Learning and Careers Advice Team in Halton, click here.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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