Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Support at Christmas

Help over Christmas and New Year

The Christmas and New Year period can be a joyful time of year. A chance to see family and friends, exchange gifts and have some fun. But it can also be a challenging time of year and can be even more difficult to cope for many of us.

If you need help and support during this time, there are many organisations that are available over the Christmas and New Year period.

Help in an emergency

  • If your call is an emergency, please call 999.
  • For emotional support, you can contact the Samaritans which are open 24 hours a day, 7 days a week: 08457 90 90 90
  • The National Domestic Helpline is open 24 hours a day, seven days a week: 0808 2000 247

Bereavement

Cruse Bereavement Care

If you need support following bereavement, Cruse can provide bereavement counselling and support for both children and adults by telephone. Call 0808 808 1677 (charges apply).

Domestic Violence and Assault

National Domestic Violence Helpline

The National Domestic Violence Helpline runs in partnership between Women’s Aid and Refuge. It is a national service for women experiencing domestic violence or their friends and families. A translation service is available. Call 0808 2000 247.

Their helpline is open 24 hours a day, every day of the year.

Emotional Support and Health

Mind

Mind provide information and advice on all aspects of mental health as well as emotional support. Call 0800 123 3393 or text 86463.

Their helpline is open Monday to Friday, 9am until 6pm.

The line will be closed on Christmas Day, Boxing Day, and New Year’s Day.

NHS 111

NHS 111 provide general information about health and medical problems on 111.

Their helpline is open 24 hours a day, every day of the year.

SANE

SANE provide emotional support and information to anyone affected by mental illness.

Call 0300 304 7000.

Their helpline is open 4.30pm to 10.30pm every day of the year.

Samaritans

Samaritans provide emotional support for anyone experiencing feelings of distress or despair. Call them on 116 123.

Their helpline is open 24 hours a day, every day of the year.

Food Banks

If you need emergency food, there are two food banks in Halton. Please note opening dates and times may vary during the Christmas and New Year period.

Runcorn and District Foodbank

Widnes

Morrisons too good to waste campaign

Morrisons are running a scheme where boxes of fruit and vegetables will be sold for £1 per box. Find out more.

Gas and electricity

If you require emergency gas and electricity, you should contact your energy supplier and explain your circumstances as they may be able to help you access emergency credit.

Support may also be available in the form of budgeting loan or an advanced from Job Centre Plus. This may need to be repaid from future benefit payments.

Money and Welfare

Halton Borough Council Discretionary Support Scheme

The Discretionary Support Scheme can help people who require short-term Emergency Support and to people who require Community Support to establish or maintain a home independently in the community.

To find out more and to check if you are eligible visit Halton Borough Council’s website.

Help for Halton residents

Further help and advice for Halton residents can also be found on the Halton Local Offer website.

 

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

If you need help and support during the Christmas and New Year period, there are many organisations that are available.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton Housing's customer engagement team, with some of the founding members of The Wonky Garden and members of WHH Charity and staff from the unit at Halton Hospital.
Halton News

Halton Housing supports WHH Charity and The W...

13th May 2019

Halton Housing has given a helping hand to The Wonky Garden who are presently supporting Warrington and Halton Hospitals Charity (WHH Charity) to take their rehab garden at Halton Hospital to the next level. The garden, which is situated outside Halton Hospitals Cardiac Rehab Unit, is set to be transformed, following a successful application for […]

find out more
Tannery Fields Show Home Launch Event
Uncategorized

Open Door Set to Launch Tannery Fields Show H...

9th May 2019

Open Door, the commercial subsidiary of Halton Housing are excited to launch their brand-new, furnished show home at Tannery Fields. Tannery Fields is the new build housing development located on Picow Farm Road, Runcorn, Cheshire.   The show home will officially launch on Saturday 25th May from 10.30am – 3pm. The Open Door Team are launching the show home on […]

find out more
HOPE SHOP Widnes
Halton News

Thriving Facebook support group sets up shop

8th May 2019

Halton Housing has gifted a shop on a peppercorn rent to a thriving community support group. Helping Ordinary People Everyday (HOPE), which originally started as a Facebook group, was set up to help those in need through generous donations to make a difference to members of the Halton community. Thanks to the ongoing work of […]

find out more
OD3 halton housing strategy
Halton News

Halton Housing launches OD3, its corporate st...

7th May 2019

Halton Housing is excited to announce the launch of its corporate strategy for 2019-22, ‘Our Direction 3 (OD3)’, setting out its ambitions to continue to be innovative and a market leader in all that it does.  OD3 takes the form of an easy to read infographic and explains what Halton Housing does, where it’s heading, how it will achieve its ambitions, and how success will be measured. OD3 also highlights achievements made over the last five […]

find out more
Bower Brook Gardens Phase 2
Developments

Bower Brook Gardens Phase 2 Widnes developmen...

24th April 2019

New Homes For Sale in Widnes Listed Bower Brook Gardens Phase 2 is the second stage of Halton Housing’s popular Tan House Lane development in Widnes. The first phase of the development, which was completed in summer 2018 comprised of Shared Ownership, affordable rent and properties for market sale through Halton Housing’s build partner, Russell […]

find out more
Liz Haworth
Halton News

Halton Housing announces new Group Chief Exec...

23rd April 2019

Halton Housing has announced that Liz Haworth will be joining the organisation as their new Group Chief Executive. Ingrid Fife, Group Board Chair said “I’m delighted that Liz will be joining us to lead our talented team to take the organisation forwards. Liz brings a wealth of experience in service transformation, people leadership and performance […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24

Close

Halton Housing has received reports from customers that bogus callers are targeting our neighbourhoods in Widnes and Runcorn. Any visits to your home by Halton Housing will be pre-arranged with you. All of our staff carry photographic identification badges. Each badge has the Halton Housing logo and the staff member’s name. If you are ever in doubt – please call us on 0303 333 0101.