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Support at Christmas

Help over Christmas and New Year

The Christmas and New Year period can be a joyful time of year. A chance to see family and friends, exchange gifts and have some fun. But it can also be a challenging time of year and can be even more difficult to cope for many of us.

If you need help and support during this time, there are many organisations that are available over the Christmas and New Year period.

Help in an emergency

  • If your call is an emergency, please call 999.
  • For emotional support, you can contact the Samaritans which are open 24 hours a day, 7 days a week: 116 123
  • The National Domestic Helpline is open 24 hours a day, seven days a week: 0808 2000 247

Bereavement

Cruse Bereavement Care

If you need support following bereavement, Cruse can provide bereavement counselling and support for both children and adults by telephone. Call 0808 808 1677 (charges apply).

Domestic Violence and Assault

National Domestic Violence Helpline

The National Domestic Violence Helpline runs in partnership between Women’s Aid and Refuge. It is a national service for women experiencing domestic violence or their friends and families. A translation service is available. Call 0808 2000 247.

Their helpline is open 24 hours a day, every day of the year.

Emotional Support and Health

Mind

Mind provide information and advice on all aspects of mental health as well as emotional support. Call 0300 123 3393 or text 86463.

Their helpline is open Monday to Friday, 9am until 6pm.

The line will be closed on Christmas Day, Boxing Day, and New Year’s Day.

NHS 111

NHS 111 provide general information about health and medical problems on 111.

Their helpline is open 24 hours a day, every day of the year.

SANE

SANE provide emotional support and information to anyone affected by mental illness.

Call 0300 304 7000.

Their helpline is open 4.30pm to 10.30pm every day of the year.

Samaritans

Samaritans provide emotional support for anyone experiencing feelings of distress or despair. Call them on 116 123.

Their helpline is open 24 hours a day, every day of the year.

Food Banks

If you need emergency food, there are two food banks in Halton. Please note opening dates and times may vary during the Christmas and New Year period.

Runcorn and District Foodbank

Widnes

Money and Welfare

Halton Borough Council Discretionary Support Scheme

The scheme will issue awards for two types of need, to people who require short term Emergency Support with such items as food and energy and to assist people who require Community Support to establish or maintain a home independently in the community. To find out more and to check if you are eligible visit Halton Borough Council’s website.

Help for Halton residents

Further help and advice for Halton residents can also be found on the Halton Local Offer website.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

If you need help and support during the Christmas and New Year period, there are many organisations that are available.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

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Latest News

Stay up to date with all the latest Halton Housing news here

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