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Help with Arrears

Are you aware of the consequences of failing to pay your rent and getting in to Arrears? They can include:

  • Having to appear in court for repeatedly failing to pay your rent
  • Having to cover any legal costs incurred during the court process (a minimum of £325)
  • Possible eviction from your home and no longer being eligible for social housing with Halton Housing (and many other providers)
  • Future housing references will be negatively affected
  • Poor credit rating
  • In the most severe cases it can be a path to homelessness.

We here at Halton Housing understand that no two customers are the same, and neither will two customer’s circumstances or reasons for falling in to arrears be the same. Falling in to arrears can be caused by a wealth of factors, such as: unexpected bills, being under pressure to clear credit card debt, or quite simply just a change in financial circumstances. We want to make all our customers aware that help is at hand with arrears!

Worried About Arrears?

If you are struggling to pay your rent, or are worried about your finances it is vital that you seek help, and speak to Halton Housing as early in the arrears process as possible; to ensure the help we can provide has maximum effect. The best ways to get in touch with Halton Housing’s Welfare team is to email: welfare@haltonhousing.org or Telephone: 0151 510 5028

If you are currently in arrears, and would like to get back on track with your finances, get in touch with HHT’s Debt Recovery Team as early in the arrears process as possible. The team will be able to set up a manageable payment plan for you, to help you get out of arrears, and back to managing your tenancy effectively. You can get in touch with the Debt Recovery Team by emailing: Debt.Recovery@haltonhousing.org or Tel: 0151 510 5204.

Avoiding Future Arrears

A great life hack to help you avoid getting in to arrears, is to set up a Direct Debit with Halton Housing to pay your rent. Setting up a Direct Debit is quick and simple to do, and will ensure your rent is paid on time each month without you having to do anything at all! A Direct Debit takes the pressure off you to remember to pay your rent each week, and is one less thing for you to worry about.

To make the switch to Direct Debit click here.

Once you have entered your account details, you will need to click on the ‘Rent’ section, and then scroll down to the bottom of the list, and click ‘Set up a Direct Debit’.

You can also set up a Direct Debit quickly and easily with the Trust through our customer app.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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